Office Administrator

HomeServices of America; Arlington (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

HomeServices of America in Arlington, TX is seeking an experienced office administrator to support branch managers and sales associates. The role includes managing daily office operations, billing, and customer service, while recruiting and training staff and ensuring policy compliance.

You will onboard and offboard agents, prepare marketing collateral, coordinate events, and maintain office supplies. The position requires strong communication and leadership.

Qualifications

• Bachelor’s degree in business administration or related field, or equivalent work experience.
• 3–5+ years of supervisory experience.
• Knowledge of real estate, title, and/or mortgage preferred.
• Strong computer skills and Google Suite proficiency.
• Excellent oral and written communication.
• Leadership, customer-service focus and team orientation.
• Ability to handle multiple tasks and projects with prioritization.
• Flexibility to work evenings and weekends.

Responsibilities

• Direct and coordinate administrative activities in support of the real estate office.
• Oversee day-to-day sales office operations including bills, phones, records, invoicing, and supplies.
• Oversee onboarding and offboarding of agents and training on technology.
• Prepare slides, track attendance, troubleshoot technology, and support agents.
• Coordinate events, collateral material, flyers, handouts and brochures.
• Provide telecommunication support and maintain office systems.

Skills

Leadership

Communication

Customer service

Analytical thinking

Time management

Multitasking

Stress management

Education

Bachelor's degree in business administration

Tools

Google Suite

Microsoft Word

Microsoft Excel

Microsoft Publisher

Microsoft Access

Job description

This position provides administrative support to the branch manager and sales associates, oversees and performs office operation duties, recruits and trains staff, interprets and enforces company policy and provides customer service. Duties may vary depending on the size of the real estate sales office.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Direct and coordinate the administrative activities in support of the real estate office. Oversee, maintain and perform the day-to-day sales office operations, including: payment of bills, answering phones, record keeping, invoicing, marketing, filing, assisting sales/branch manager, tracking expenses, greeting clients, building and equipment maintenance and maintenance of office supply and marketing material inventories. (45-55%)
• Oversee the processing, management, and verifying of new listings and sales, which may include entering the listings and sales into the system. Ensure the accuracy and timely preparation of purchase agreements, record and maintain all sold records, and prepare monthly reports. May handle correspondence, mail and support appointment setting. (20-30%)
• Onboard and offboard agents. This may include ordering supplies, creating marketing collateral, and teaching new agents how to navigate technology and tools. Support Branch Manager by preparing slides, tracking attendance, troubleshooting technology, and providing support to agents. (10-15%)
• Coordinate special events, collateral material, flyers, handouts and brochures. (5-10%)
• Provide telecommunication support, including notice of phone number changes, coordinate long distance codes with long distance carrier as needed; assign voice mail and DID numbers for new agents; maintain voice mail computer system adding and deleting agents as required. (0-5%)
• Perform any additional responsibilities as requested or assigned. (0 – 5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Bachelor’s degree in business administration or related field; or equivalent work experience and knowledge.

Experience:

• Three to five plus years of related experience and demonstrated supervisory skills.

Knowledge and Skills:

• Knowledge of real estate, title and /or mortgage business strongly preferred.
• Strong computer skills; proficient in Google Suite products, including Word, Excel, Publisher and Access.
• Excellent oral and written communication skills.
• Effective interpersonal skills and leadership abilities. A strong customer-service focus.
• Effective analytical, problem-solving and decision-making skills; initiative, attention to detail, and a team player.
• Project management skills; ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.
• Flexibility. Ability to work evenings and weekends.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.