Off-Site Airline Check-in Agent

SP+; Cincinnati (OH); On-site; USD 16,531 - 24,796; Full time

Job summary

SP+ in Cincinnati is seeking an Off-Site Airline Check-In Agent to handle luggage, issue boarding passes, and tag bags for departing flights at an off-site location near the airport. Agents provide flight information and directions to passengers, maintain top-tier customer service, and follow TSA safety and security procedures through annual training with Bags, Inc.

and airline partners. They must remain calm and courteous in a fast-paced, high-volume environment while balancing accuracy with

Qualifications

• Experience handling luggage under TSA standards.
• Strong customer service skills in a fast-paced environment.
• Ability to input guest information and process payments.
• Excellent verbal and written communication.

Responsibilities

• Warmly greet guests at the desk.
• Assist with luggage check-in and verify flight itineraries.
• Input guest information for new enrollees.
• Process bag check-in and charge for bags as required.
• Weigh bags to verify weight and apply overweight charges.
• Tag luggage with destination tags.
• Provide boarding passes, luggage claim tickets, and receipts.
• Secure cages and verify bingo sheets before sealing.
• Transport secured cages to ASIG truck and return empties.
• Answer questions and maintain a positive professional demeanor.
• Manage payments from guests and maintain desk stock.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Baggage handling

Job description

The Off‑Site Airline Check‑in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administration’s (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off‑site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

• Immediately and warmly greet guests as they approach the desk.
• Assist guest with check‑in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check‑in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide boarding pass, luggage claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage; place bingo on sheet associated with the cage.
• Before securing cage, verify bingo sheet to luggage in cage, if matches, secure cage using appropriate seal.
• Safely takes secured cage to ASIG truck for departure and bring empty cages to RAC area.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the RAC desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests.
• At end of shift ensures that all excessive cages are removed by ASIG.
• Answer telephones and guest questions.
• The ability to manage simple addition.