ODOO (ERP) & IT Manager

JMJ PHILLIP; Easton (Northampton County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits package

Ongoing learning opportunities

Career growth potential

Job summary

JMJ PHILLIP is seeking an experienced ODOO (ERP) & IT Manager to lead the administration, support, and continuous improvement of ERP and business technology systems. You will be the primary resource for ERP operations, user support, process optimization, cybersecurity awareness, and IT coordination across the organization.

In this role you will manage ODOO configuration, system upgrades, training, documentation, and cross-functional initiatives, while ensuring staff have tools and training to

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field.
• Experience supporting ERP platforms or business applications.
• Strong understanding of purchasing, inventory, accounting, customer service or operations.
• Experience troubleshooting software and user access issues.
• Knowledge of Microsoft 365 apps including Outlook, Excel, Word, Teams, SharePoint, and OneDrive.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with cross-functional teams and external technology vendors.
• Customer-focused mindset with strong interpersonal skills.
• Practical understanding of cybersecurity principles and IT support best practices.

Responsibilities

• Serve as the primary administrator and support resource for the ODOO ERP platform.
• Troubleshoot system issues and provide timely resolutions for end users.
• Manage user access, permissions, workflows, and ERP configurations.
• Coordinate upgrades, testing, and implementation of new system features.
• Analyze existing workflows and identify opportunities for automation and efficiency.
• Recommend and implement improvements that enhance productivity and data accuracy.
• Support cross-functional process optimization initiatives.
• Monitor recurring issues and develop long-term solutions.
• Develop training materials, user guides, and standard operating procedures.
• Conduct onboarding and ongoing system training for employees.
• Create knowledge base articles and FAQs to improve user adoption.
• Ensure documentation remains accurate and up to date.
• Provide support for Microsoft 365 applications and other business software.
• Assist users with connectivity, communication, and productivity tools.
• Coordinate with vendors and third-party technology providers for issue resolution.
• Support system integrations and software implementation projects.
• Maintain secure user access and role-based permissions.
• Promote cybersecurity awareness and best practices throughout the organization.
• Support VPN access, endpoint protection, and security-related initiatives.
• Assist with security audits, incident reporting, and compliance activities.
• Assist users with reporting, dashboards, and business analytics.
• Maintain data quality through standardized processes and validation.
• Support data imports, exports, and reporting improvements.
• Provide insights that support operational decision-making.
• Partner with Operations, Finance, Purchasing, Sales, and Leadership teams.
• Coordinate with software vendors and implementation partners.
• Support technology initiatives that align with business objectives.
• Communicate project updates and system enhancements effectively.

Skills

Communication

Organization

Problem-solving

Education

Bachelor's degree in IT/CS/BI

Tools

Microsoft 365

Job description

We are seeking an experienced ODOO (ERP) & IT Manager to lead the administration, support, and continuous improvement of enterprise resource planning (ERP) and business technology systems. This role will serve as the primary resource for ERP operations, user support, business process optimization, cybersecurity awareness, and IT coordination while ensuring employees have the tools and training needed to maximize system efficiency and productivity.

Position Responsibilities

ERP System Administration & Support

• Serve as the primary administrator and support resource for the ODOO ERP platform.
• Troubleshoot system issues and provide timely resolutions for end users.
• Manage user access, permissions, workflows, and ERP configurations.
• Coordinate upgrades, testing, and implementation of new system features.

Business Process Improvement

• Analyze existing workflows and identify opportunities for automation and efficiency.
• Recommend and implement improvements that enhance productivity and data accuracy.
• Support cross-functional process optimization initiatives.
• Monitor recurring issues and develop long-term solutions.

User Training & Documentation

• Develop training materials, user guides, and standard operating procedures.
• Conduct onboarding and ongoing system training for employees.
• Create knowledge base articles and FAQs to improve user adoption.
• Ensure documentation remains accurate and up to date.

IT Support & Business Applications

• Provide support for Microsoft 365 applications and other business software.
• Assist users with connectivity, communication, and productivity tools.
• Coordinate with vendors and third-party technology providers for issue resolution.
• Support system integrations and software implementation projects.

Cybersecurity & Access Management

• Maintain secure user access and role-based permissions.
• Promote cybersecurity awareness and best practices throughout the organization.
• Support VPN access, endpoint protection, and security-related initiatives.
• Assist with security audits, incident reporting, and compliance activities.

Reporting & Data Management

• Assist users with reporting, dashboards, and business analytics.
• Maintain data quality through standardized processes and validation.
• Support data imports, exports, and reporting improvements.
• Provide insights that support operational decision-making.

Cross-Functional Collaboration

• Partner with Operations, Finance, Purchasing, Sales, and Leadership teams.
• Coordinate with software vendors and implementation partners.
• Support technology initiatives that align with business objectives.
• Communicate project updates and system enhancements effectively.

Prerequisites

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field (or equivalent experience).
• Experience supporting ERP platforms, enterprise software, or business applications.
• Strong understanding of business processes including purchasing, inventory, accounting, customer service, or operations.
• Experience troubleshooting software applications and user access issues.
• Knowledge of Microsoft 365 applications including Outlook, Excel, Word, Teams, SharePoint, and OneDrive.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with cross-functional teams and external technology vendors.
• Customer-focused mindset with excellent interpersonal skills.
• Practical understanding of cybersecurity principles and IT support best practices.

Certifications (Preferred, but not Required)

• Microsoft Certified Professional (MCP)
• Microsoft 365 Certified
• CompTIA Security+
• CompTIA Network+
• ITIL Foundation Certification
• Certified Information Systems Security Professional (CISSP)
• ODOO Functional or Technical Certification
• Project Management Professional (PMP)

What the Role Offers

• Salary: $90,000 – $120,000 annually
• Opportunity to lead ERP strategy and business technology initiatives.
• High-impact role supporting company-wide digital transformation.
• Collaborative environment with cross-functional leadership exposure.
• Opportunities to improve business processes through technology innovation.
• Professional development and ongoing learning opportunities.
• Competitive benefits package and long-term career growth potential.

Why Easton?

Easton offers an excellent environment for technology professionals, combining a strong business community with an outstanding quality of life. The area provides access to growing manufacturing and industrial organizations, a skilled workforce, and a collaborative business network. With its convenient location, vibrant downtown, and excellent recreational opportunities, Easton is an ideal place to build a rewarding career while enjoying a balanced lifestyle.