OD Housing 05 - Housing Services

Family Residences and Essential Enterprises, Inc.; Bethpage (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

FREE, Inc. is seeking an Operations Director to oversee a group of residential facilities in Bethpage, NY. You will supervise supervisors, ensure residents' rights, health, safety, and personal outcomes, and align operations with state and agency policies.

You will coordinate resources and drive performance. You will conduct site visits, manage budgeting, billing, training, and on-call coverage, and represent the agency externally.

Qualifications

• Minimum of two years’ supervisory experience with direct care staff.
• Three years’ supervisory experience preferred.
• High School diploma or equivalent required.
• Bachelor’s degree in human services or related field preferred.
• Specialized training, licenses, or certifications not required; training provided on hire.

Responsibilities

• Supervise a team of supervisors and conduct monthly one-to-one meetings.
• Protect rights, health, safety, and personal outcomes of residents.
• Promote ongoing professional development and evaluate staff performance.
• Review documentation for accuracy and timely filing per policy.
• Monitor budgets and ensure program compliance and billing accuracy.
• Participate in required meetings, on-call duties, and external audits.

Skills

Supervisory experience

Driver's license

On-call flexibility

Communication skills

Regulatory knowledge

Education

Bachelor’s degree in human services

High School diploma or equivalent

DSP Micro Credential or college degree

Job description

Posted Wednesday, August 26, 2026 at 4:00 AM

POSITION SUMMARY

The Operations Director is responsible for the overall management and supervision of a group of residential facilities. The Director’s primary role is to ensure that all of the needs of the people supported in their programs are met. These needs include ensuring their rights are both promoted and respected, supporting their health and safety, and working with them to identify and realize their personal outcomes. The Operations Director is responsible for ensuring that available resources are used efficiently and effectively, that funder and FREE, Inc. policies and procedures are followed, and that established program performance standards are met or exceeded. In collaboration with division leadership, the Operations Director is responsible for establishing and maintaining high standards of performance for their teams.

DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS

• Directly supervises a team of supervisors, ensuring that they are trained, guided and supported on an ongoing basis. Conduct regularly scheduled one to one support meetings with supervisors at least monthly.
• Ensures that the rights, health, safety and personal outcomes of the people living in the residence are supported at all times.
• Leads a culture of ongoing professional development for the entire team. Ensure that all staff fulfill training requirements, that they receive regular performance evaluations, and that performance improvement feedback is provided timely and according to FREE’s policies.
• Reviews requisite documentation, including goals, service documentation, medical, financial etc., for all residences within scope, for accuracy, thoroughness and timely filing in a manner in accordance with New York State, Federal and Agency policy.
• Conducts regular and routine site visits to all programs within the scope of responsibility.
• Must be able to conduct, coordinate, support and participate in all required meetings, councils, and events, including ones scheduled outside normal business hours.
• Accurately and positively communicate agency philosophy, administrative decisions, etc. to all team members in a timely and professional manner.
• Ensure completion of initial evaluation, monthly observations/feedback and annual evaluations, in all programs within scope.
• Review and submit billing in a timely manner as required.
• Reviews residence rosters on a regular basis, to ensure all authorized hours are accurate and are aligned with the needs of the program; monitors overtime effectively.
• Ensure and monitor that programs are adhering to set budgets.
• Conduct basic assurance reviews including, financial reviews, as per agency policy as well as regular and routine inventory review at all programs.
• Ensure and monitor that all team members obtain/maintain required certifications and trainings
• Interview, hire, develop and retain high quality staff.
• Ensure follow through on all recommendations and plans of action resulting from internal audits and external surveys.
• Represent the Agency to outside agencies and at functions when requested.
• Participate in committee meetings as requested.
• Fulfill the essential job functions of a supervisors during vacancies and when shifts cannot be covered.
• Full on-call responsibilities.
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.

Responsibilities of All FREE Employees

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of FREE Employees in Leadership/Management Positions:

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affi…

Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.

QUALIFICATIONS

• Education & Experience:
• Minimum of two (2) years’ supervisory experience; experience supervising others providing direct care and supports to individuals with intellectual and developmental disabilities or mental health diagnoses preferred
• Three (3) years’ supervisory experience preferred
• Must meet one of the following criteria:
• High School diploma or equivalent required
• Education Agreement to complete the DSP Micro Credential levels I, II, and III OR earn a college degree from an accredited program.
• Minimum of five (5) years’ experience working with individuals with disabilities and/or mental health disorders

OR

• Bachelor’s degree in human services or a related field required
• Minimum of two (2) years’ experience working with persons with developmental disabilities and/or mental illness
• Specialized Training, Licenses, Certifications:
  • Not required, training will be provided upon hire as needed
• Knowledge, Skills, Competencies, and Abilities:
• Demonstrated competency in all state, local, federal regulations and agency policies relevant to the operation of all certified/uncertified agency locations.
• Other Requirements:
• Ability to be on call and work a flexible schedule based on needs of the program
• Valid driver’s license and satisfy criteria to be a driver for the organization required
• No convictions for crimes that preclude a person from working with members of a vulnerable population.
• 18 years of age or older

WORK ENVIRONMENT

This role is performed in-person. Travel is required.

PHYSICAL REQUIREMENTS

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee might be required to lift/move light items.

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.