OCRP Residential Case Manager (4949)

Community House Mental Health Agency; Seattle (WA); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Company-paid medical/dental/vision/dis

403B retirement with employer match

Continuing education credit

Personal Orca Card

Employee assistance program

Job summary

Community House Mental Health Agency in Seattle, WA is seeking a dedicated Diversion Residential Case Manager. You will serve as a secondary case manager and on-site contact for residents, coordinating plans, referrals, and transportation to services.

You will uphold trauma-informed care principles, ensure proper medication processes, and document interactions in the EMR. This role offers a supportive team, competitive hourly pay, and comprehensive benefits.

Qualifications

• Must apply for Agency Affiliated Counselor credential with Washington Department of Health within 30 days.
• Criminal background check required prior to hire.
• First Aid/CPR certification due within 30 days of hire.
• TB test completed within first 2 weeks.
• Valid license with clean driving record for agency vehicles.

Responsibilities

• Serve as secondary Case Manager and primary on-site contact for residents, advocating for and coordinating needs and services.
• Coordinate referrals, ensure timely intake, and review individualized plans.
• Collaborate with care team to ensure access to treatment, support, and appointments, including transportation.
• Ensure trauma-informed care principles in interactions (safety, choice, trust, collaboration, empowerment).
• Manage medication access following seven rights and document accordingly.
• Participate in shift change meetings and complete daily EMR documentation.
• Practice financial stewardship of resources and monitor petty cash usage.
• Meet KPIs and contribute to discharge planning and care summaries.
• Assist with on-site cleaning, training residents, and maintenance of spaces.

Skills

Credentialing readiness

First Aid/CPR

EMR literacy

Independent work

Communication

Team collaboration

Education

Bachelor’s degree in social sciences

Job description

Job Details: Job Location: SEATTLE, WA 98144, Salary Range: $30.00 - $36.47 Hourly, Here at Community House Mental Health Agency, we strive to provide a supportive family atmosphere in Seattle and King County for people with severe and persistent mental illness. Each person who walks through our door has a unique story, and we believe that everyone deserves to feel welcomed and valued.

At Community House, we value a strong work-life balance and aim to provide the best support for our workers. As a CHMHA employee, you will have access to a range of unique benefits, such as

• company-paid medical/dental/vision/disability insurance
• a 403B retirement plan with employer match
• continuing education credit
• a personal unlimited Orca Card
• an employee assistance program with financial, mental, and legal assistance

This position is located in Seattle, WA 98125.

SCHEDULE

Tuesday-Saturday, 8:00am-4:00pm

RESPONSIBILITIES

• Serve as secondary Case Manager and primary on-site contact for residents at assigned location, including advocating for and coordinating resident needs and services; assisting with Service Plans, Crisis Plans, and other documentation and providing consistent contacts, skills training, and care coordination to work towards goals
• Coordinate with relevant internal and external departments to coordinate resident referrals, ensure timely intake into program, and review of individualized plans
• Collaborate with care team to ensure all residents access needed treatment, support, case management, and appointments, including transportation to external providers
• Ensure all interactions represent the five principles of trauma-informed care, including safety, choice, trustworthiness, collaboration, and empowerment
• Coordinate access to medications for all clients through trained staff ensuring the seven rights of medication use are followed: right person, right medication, right time, right dose, right route, right reason (including refusal), and right documentation according to agency provided medication training
• Actively participate in Shift Change meetings and complete associated documentation
• Complete daily documentation in electronic medical record on resident interactions, medications dispensed when assigned, and other required documentation, ensuring an interaction or observation and subsequent documentation are completed for all residents across the team
• Practice good financial stewardship of agency and contract resources, including how time is being spent, supplies are used, property is being maintained, etc.
• Monitor spending of Petty Cash and other agency money to ensure accountability and appropriate use
• Meet identified key performance indicators and metrics for the position as identified for the program, division, and agency
• Participate in discharge planning and written summaries of treatment as needed for resident referral and releases of information
• Assist with and support on-site cleaning, including skills training with residents to maintain personal and community spaces, laundry, and preparation for regular pest treatments
• Provide immediate crisis intervention and resolution as needed
• Always maintain resident and staff confidentiality

The Diversion Residential Case Manager works with care team to ensure high standards of care are provided within the program, including but not limited to:

• Providing appropriate levels of treatment, skills training, and assistance are provided to residents in managing mental health symptoms and developing skills and insight to manage symptoms, including Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) per their service plan and individual needs, such as assistance in hygiene needs, cleaning, finances, transportation, etc.
• Partnering as a team to deliver current programming and fill vacant position duties
• Working collaboratively with larger outpatient team of providers to support resident in actively working towards treatment goals
• Coordinating care, such as scheduling, attending, and/or arranging transportation for appointments and other case management needs
• Maintaining and documenting in resident charts and program trackers following agency, county, state, and federal guidelines.
• Providing and receiving input as part of resident’s care team on service plan and progress, and collaborating with other providers such as primary care provider, housing staff for entering/maintaining/exiting housing, etc.
• Facilitating regular group and individual activities, encounters, and specialized resident events, such as outings and holiday gatherings
• Performing other duties as assigned.

Qualifications: BASIC QUALIFICATIONS

• Apply for Agency Affiliated Counselor credential with Washington Department of Health within 30 days of hire, if not otherwise licensed, and obtain and maintain registration and/or licensure
• Successfully pass criminal background check before hire date
• Obtain/maintain valid First Aid/CPR card or certificate within 30 days of hire
• Complete Tuberculosis (TB) test within first 2 weeks of hire with acceptable results
• Hold a valid license for 1 year with clean driving record to use agency vehicles
• Have legible handwriting and ability to do simple mathematics
• Able to navigate and comprehend charts in electronic medical record
• Able to work independently and within a team
• Able to communicate information and ideas so others will understand. Able to exchange accurate information in these situations.
• Able to perform duties outlined above within reasonable accommodation

PREFERRED QUALIFICATIONS

• Prior experience with mental health or diversion services population
• Bachelor’s degree in social sciences or related field