OCM Lead

Veolia | North America; Boston (MA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Tuition reimbursement

Paid volunteering

Job summary

Veolia North America is seeking an OCM Lead to ensure change initiatives meet objectives on time and on budget. You will focus on the people side of change, drive adoption, and coach leaders to fulfill sponsor roles. You will integrate change activities into project plans and support teams across the organization.

You will collaborate with executives, managers, and external partners to build support, create training plans, and monitor risks and outcomes. This role is based in Boston.

Qualifications

• Bachelor's degree required in a related field.
• 5+ years in Change Manager/Transformation roles.
• Experience with Agile methodologies.
• Experience with large-scale organizational change efforts.

Responsibilities

• Deliver change management plans for digital initiatives.
• Define change strategy with leaders and stakeholders.
• Align with transformation teams on deliverables.
• Conduct gap analyses, process maps, and impact assessments.
• Develop OKRs to measure analysis effectiveness and report results.

Skills

Change management

Stakeholder engagement

Agile

Training & coaching

Communication

Requirements analysis

Process mapping

Risk mitigation

Project management

Education

Bachelor's degree in Business Administration, Computer Science, or related field

Tools

Google Workspace

Job description

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Job Description

Position Purpose

The OCM Lead will play a key role in ensuring change initiatives meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the "people side" of change, including changes to business processes, systems, and technology, job roles, and organization structures. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage and minimize resistance. The change manager will work to drive faster adoption, higher ultimate utilization of, and proficiency with the changes that impact employees. These improvements will increase benefit realization, value creation, ROI, and the achievement of results and outcomes.

The OCM Lead must work through many others in the organization to succeed. The Change Management Lead will coach senior leaders and executives to help them fulfill the role of change sponsor. They may also provide direct support and coaching to all managers and supervisors as they help their direct reports through transitions. The OCM Lead will also support project teams in integrating change management activities into their project plans.

Primary Duties /Responsibilities

• Delivery of change management plans for digital initiatives.
• Work with leaders and various stakeholders to define the change strategy
• Work closely with the transformation team to align on deliverables from a change perspective.
• Conduct gap analysis, process mapping, and change impact assessments to identify areas for improvement and optimization.
• Establish and monitor objectives and key results (OKRs) to measure the effectiveness of analysis activities and report on project success.
• Identify, analyze and prepare risk mitigation tactics
• Change Strategy: Develop and implement a comprehensive change management strategy for specific projects and or initiatives, ensuring alignment with Hazardous Waste's mission, goals and objectives.
• Stakeholder Engagement: Identify and engage key stakeholders, including senior leadership, employees, and external partners, to build support and commitment to the change efforts.
• Create training plans to prepare end-user for change
• Provide input, document requirements, and support the design and delivery of training programs.
• Establish and maintain a network of change champions or agents within the organization who can help drive the adoption of changes at various levels.
• Apply a change management process and tools to create a strategy to support the adoption of the changes required by a project or initiative.
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Integrate change management activities into project plan
• Create training plans/documents to prepare end-user for change
• Support the design, development, delivery, and management of communications for various audiences.
• Facilitate requirements elicitation sessions, workshops, and meetings with stakeholders to understand business needs and translate them into clear and actionable requirements.
• Ensure the alignment of business requirements with organizational goals, strategies, and processes.
• Produce compelling stories to engage with the audience and reflect the strategy

Qualifications

Education / Experience / Background

• Bachelor's degree in Business Administration, Computer Science, or related field.
• 5+ years of experience as a Change Manager, Change Analyst, Transformation Analyst Business, or similar role.
• Experience with Agile methodologies
• Experience with large-scale organizational change efforts

Knowledge / Skills / Abilities

• Strong analytical, problem-solving, and critical thinking skills.
• Proficiency with requirements management and modeling tools.
• Knowledge of Agile methodologies and familiarity with project management practices.
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Able to work effectively at all levels in an organization
• Google Application expertise
• Strong communication and presentation skills
• Must be a team player and able to work collaboratively with and through others
• Ability to manage multiple priorities and work on several initiatives
• Ability to travel 25%

Required Certification / Licenses / Training

• PROSCI certification preferred
• Well knowledgeable of project management approaches, tools and phases of the project lifecycle

Additional Information

Annual Pay range: Minimum of $100000 to a maximum of $120000

Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.