Ocean Freight Manager - Houston, TX

VetJobs; Houston (TX); On-site; USD 93,000 - 124,000; Full time

Job summary

VetJobs in Houston, TX seeks an Ocean Freight Manager to lead a team of freight forwarding professionals, drive profitability, and uphold service standards. You will own the P&L, develop strategic initiatives with the National Operations team, and mentor supervisors to deliver results in a fast-paced logistics environment.

Join a dynamic team that values customer-centricity, operational excellence, and continuous improvement, with emphasis on governance, supplier relations, and performance

Qualifications

• Proven track record of developing, coaching, and mentoring staff to achieve exceptional results.
• Experience leading teams through a transition to prioritize customer-centricity and adopt a finance-first mindset.
• Demonstrated strategic, transformational, and visionary mindset.
• Proactive drive to challenge existing practices and identify opportunities for continuous improvement.
• Strong leadership abilities, including driving KPIs and team engagement.
• Knowledge of CargoWise system is advantageous.

Responsibilities

• Owns the P&L within the specific area of control.
• Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint/escalation management.
• 3rd or 2nd escalation point depending on local structure for customer complaints and special requests/inquiries and works with internal teams toward resolution.
• Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
• Ensure that teams adhere to the Global standard processes when executing shipments.
• Build and manages supplier relationships to optimize service delivery and profitability.
• Oversee and develop a high-performing team, that is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvement.
• Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives.
• Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments.
• Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers.
• Drive GP maximization with the team through tight financial control.
• Develop and maintain business relationships with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention.

Skills

Leadership experience

P&L ownership

Freight forwarding knowledge

Customer relationship management

Strategic planning

Education

Bachelor's degree (BA/BS) or equivalent

High School/GED

Tools

CargoWise

Job description

Job Description

Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site at the location detailed in the job post.

Join our team as an Ocean Freight Manager and embark on an exciting journey as a transformational leader. In this role, you will motivate and inspire a team of freight forwarding professionals, fostering a culture of enthusiasm, innovation, and solutions-oriented thinking. With your visionary leadership, you will think outside the box and drive strategic initiatives, working closely with the National Operations team to achieve exceptional results.

As the Ocean Freight Manager, you oversee a team of Department managers, Supervisors & Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity, fostering a customer-centric culture, and taking ownership of Profit and Loss (PnL) responsibilities to drive financial performance. Act as a primary escalation point for any exceptions. Conduct regular performance evaluations and proactive monitoring to identify and implement improvements.

Key Responsibilities

• Owns the P&L within the specific area of control
• Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint/escalation management
• 3rd or 2nd escalation point depending on local structure for customer complaints and special requests/inquiries and works with internal teams toward resolution
• Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
• Ensure that teams adhere to the Global standard processes when executing shipments
• Build and manages supplier relationships to optimize service delivery and profitability
• Oversee and develop a high-performing team, that is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvement
• Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives
• Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments
• Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers
• Drive GP maximization with the team through tight financial control
• Develop and maintain business relationships with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention

Auto req ID 480978BR

Minimum Education Required High School/GED

Additional Qualifications/Responsibilities Skills / Requirements:

• Proven track record of developing, coaching, and mentoring staff to achieve exceptional results
• Success in leading teams through a transition to prioritize customer-centricity and adopt a finance-first mindset
• Demonstrated strategic, transformational, and visionary mindset
• Proactive drive to challenge existing practices and consistently identify opportunities for continuous improvement, aiming to optimize customer satisfaction and enhance profitability
• Strong leadership abilities, including driving KPIs, fostering employee engagement, team building, and inspiring a visionary culture
• Business acumen and commercial drive, with a keen eye for strategic opportunities and growth
• Exceptional communication skills, both verbal and written, with the ability to deliver impactful presentations and effectively convey strategic vision
• Proficiency in Microsoft Office applications, including Outlook, Teams, Excel, Word, and PowerPoint, to facilitate strategic analysis and communication
• Bachelor's degree (BA/BS) or equivalent experience/qualification
• Minimum of 6 years of experience in the freight forwarding industry, including at least 4 years of leadership experience in Ocean Freight operations.
• Knowledge of the CargoWise system is advantageous, enabling strategic decision-making and operational efficiency

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

City Houston

State Texas

Job_Category Management

Job Code Operations_ Specialist

Affiliate Sponsor DHL

Salary Range $75,000-$100,000