Occupancy Specialist - Westbrook Apartments

The John Stewart Company; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision care

Vacation leave up to ten days

Sick time up to 80 hours per year

Matching 401(K) Retirement Savings Plan

Annual Wellness Reimbursement

Job summary

The John Stewart Company in San Francisco is seeking an Occupancy Specialist to support leasing units and provide customer assistance. The role involves reviewing rental applications, maintaining resident files, and ensuring compliance with housing regulations.

The ideal candidate has strong organizational and communication skills, two years of relevant experience, and certifications like Tax Credit Specialist and Certified Occupancy Specialist.

Qualifications

• Minimum two years’ experience in a related housing, social services or related field.
• Ability to exercise good judgment dealing with owners, employees, residents, and vendors.

Responsibilities

• Review all completed rental applications and leases for accuracy.
• Maintain resident files following regulatory guidelines.
• Ensure residents are compliant with leases and regulations.

Skills

Excellent organizational skills

Strong verbal and written communication skills

Ability to relate well to people

Familiarity with subsidized housing programs

Education

Tax Credit Specialist certification

Certified Occupancy Specialist designation

Experience in housing or social services

Job description

Overview

COMPANY SUMMARY:

The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‑effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

SUMMARY OF THE POSITION:

The Occupancy Specialist works as part of a team under the direction of the Property Manager, to lease units and provide customer assistance to the clients of the John Stewart Company. The Occupancy Specialist must relate well to people, exercise good judgment and discretion in dealing with residents, vendors, and co‑workers.

Responsibilities

• Reviews all completed rental applications and leases for accuracy and completeness, and for conformance to JSCo’s Resident Selection Policy
• Exercises common sense, good judgment, consistency and self‑control in day‑to‑day contact with Applicants and in other business‑related matters.
• Processes, completes and maintains accurate resident files at move‑in within established regulatory guidelines.
• Maintains superb relationship with residents, and adheres to Fair Housing Equal Employment and Equal Housing Opportunity requirements.
• Assist residents to complete and sign all papers for interim and annual recertifications according to regulatory guidelines.
• Ensures that residents are in compliance with their lease, rules, and regulations.

Qualifications

• Familiarity with the general management of subsidized housing programs.
• Relates well to people, exercises good judgment dealing with owners, employees, residents, visitors & vendors.
• Excellent organizational skills; attention to details, strong verbal and written communication skills.
• Minimum two years’ experience in related housing, social services or related field.
• Tax Credit Specialist, Certified Occupancy Specialist designations, HUD and/or equivalents required.

Benefits-at-a-glance

Benefits for Employees who work 30+ hours/week -

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 80 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Benefits for Employees who work less than 30 hours/week -

• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $100 annual Wellness Reimbursement.
• Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week)
• Up to 80 hours of sick time per year.

Equal Opportunity Employer

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

California Consumer Privacy Act

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Therefore, we have posted the Company’s “Notice At Collection For California Applicants” here. Please review this Notice at your convenience.