Occupancy & Recertification Specialist

RELATED; Sunnyvale (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) plan

Life insurance

Employee assistance program

Tuition reimbursement

Job summary

Related Affordable is seeking an Occupancy and Recertification Specialist to manage certifications, rent calculations, and resident documentation in our affordable housing portfolio. You will ensure compliance with LIHTC and HUD guidelines while delivering exceptional resident service.

The role emphasizes high-volume, deadline-driven work, accuracy, and teamwork across sites, with opportunities for professional growth and competitive benefits. LIHTC knowledge is essential.

Qualifications

• 2+ years of experience in affordable housing and leasing.
• HS Diploma/GED (bachelor’s preferred).
• Review and interpret financial documents like pay stubs, tax returns, and rent.
• Certification in COS, TCS, or other affordable housing compliance training preferred (or willingness to obtain).
• Experience with property management software (RealPage, OneSite, Yardi).
• Strong financial, organizational, and critical thinking.
• Excellent interpersonal and communication skills, with the ability to quickly build trust with teams.
• Adaptable, proactive, and comfortable working in fast-paced, changing environments.

Responsibilities

• Process certifications (initial, interim, and annual) and compute retroactive rent per HUD guidelines.
• Collect required documentation from residents and process verifications.
• Apply correct rents for annual and interim recertification and ensure compliance.
• Explain rent calculations and prepare repayment agreements.
• Review EIV reports and resolve discrepancies.
• Support site and office operations as assigned by manager.

Skills

Leasing experience

Communication skills

Organizational skills

Problem solving

Education

HS Diploma/GED

Bachelor’s preferred

Tools

RealPage

OneSite

Yardi

Job description

Responsibilities

Are you passionate about building strong connections with residents? Do you have LIHTC experience? Are you looking to find more than just a job – rather a career filled with purpose? Do you want to make an impactful difference by providing affordable housing to those that need it most?

If so, we are looking for you to join our team as an Occupancy and Recertification Specialist.

WHAT YOU’LL BE DOING AS AN OCCUPANCY AND RECERTIFICATION SPECIALIST:

• Utilize your organizational skills and experience to provide the preeminent affordable housing accommodations in your community.
• Through your daily interactions with prospective and current residents, you’ll create a welcoming experience and sense of community.
• Process certifications (including initial, interim, and annual); calculate retroactive rent while conforming to all applicable guidelines.
• Collect necessary documentation from current or prospective residents, and process verifications.
• Apply correct rents for annual and interim recertification; adjust to remain compliant.
• Prepare rent repayment agreements and explain rent calculations to residents according to HUD guidelines.
• Review EIV reports and resolve discrepancies.
• Organized and Detail-Oriented: Maintain accuracy and attention to detail while efficiently managing multiple projects and deadlines.
• Self-Sufficient and Adaptable: Complete tasks from start to finish with minimal supervision, thriving in a busy, high-volume environment.
• Effective Time Management: Prioritize and manage time to consistently meet deadlines and exceed expectations.
• Support site and office operations as assigned by manager.
• Knowledge of LIHTC.
• Must have knowledge of LIHTCpolicies and procedures
• Detail oriented and the ability to operate on a deadline driven schedule
• Possess strong organizational, analytical and problem solving skills
• 2-4 years leasing experience

WHY YOU’LL LOVE IT HERE:

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources, such as counseling, are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

ANTICIPATED SALARY RANGE:

• $28.00 - $31.00 / hour
• Annual Performance Bonus
• This position is Non-Exempt, meaning eligible for overtime pay

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

Qualifications

• 2+ years of experience in affordable housing and leasing
• HS Diploma/GED (bachelor’s preferred).
• Review and interpret financial documents like pay stubs, tax returns, and rent
• Certification in COS, TCS, or other affordable housing compliance training preferred (or willingness to obtain).
• Experience with property management software (e.g., RealPage, OneSite, Yardi),
• Strong financial, organizational, and critical thinking
• Excellent interpersonal and communication skills, with the ability to quickly build trust with teams and
• Adaptable, proactive, and comfortable working in fast-paced, changing
• Demonstrates accountability and resilience, with a commitment to resident-centered service and collaborative
• Demonstrated ability to maintain confidentiality and navigate sensitive issues
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

#RAJOBS

#LI-AB1

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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