Occupancy Coordinator I (Kukui Tower - 1245)

EAH Housing; Honolulu (HI); On-site; USD 30,761 - 45,157; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

403(b) retirement plan with 5% match

Vacation, sick days & holidays

Flexible start times

Employee referral program

Job summary

EAH Housing is seeking a full-time Occupancy Coordinator I for Kukui Tower, a 380-unit affordable family housing community in Honolulu, HI. The role supports occupancy management, waitlists, recertifications, and resident relations at a HUD/LIHTC property.

Responsibilities include marketing, leasing, and securing compliant income verifications while coordinating with the Resident Manager and on-site staff to maintain property operations and resident satisfaction.

Qualifications

• High School diploma or equivalent. One year of leasing/marketing/sales experience preferred.
• Experience working with HUD or TCAC programs or similar regulatory frameworks is desirable.
• Occupancy certification/designation is preferred.

Responsibilities

• Oversee all occupancy-related activities for the property and maintain certification schedules.
• Market vacancies, conduct interviews, and process applications and leases in line with policy.
• Maintain LIHTC/HUD compliance, verify income documentation and coordinate annual/interim recertifications.
• Provide resident relations services and support office staff with clerical tasks.

Skills

Leasing experience

MS Word

Excel

Education

High School diploma

Occupancy certification/designation

Tools

MS Word

Excel

Job description

Explore a career at EAH Housing. Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.

Job Details

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility. 15 days of vacation per year (which increases based on years of service). 10 paid sick days per year. 13 paid holidays. Flexible Start Times (REM Onsite Positions). We take care of our employees. Competitive Salaries. 403b Retirement Plan with a match to every dollar you save for retirement, up to 5% of your pay. Employee Wellness Program. Comprehensive Medical Insurance Plans. Affordable Dental & Vision Insurance. Flexible Spending Account. EAP – Mental Health, Financial and Legal Services. $1,500 Employee Referral Program. EAH University, an in-house training program.

Position Overview

This is for a full-time Occupancy Coordinator I to work at Kukui Tower, a 380-unit affordable family housing community in Honolulu, HI. This is a HUD and Tax Credit Property. Qualified Candidate will have one year of related leasing/marketing/sales experience or equivalent combination of education and experience preferred. Must have basic working knowledge of MS Word and Excel. One year of experience working with HUD or TCAC programs. Occupancy certification/designation preferred. Salary range: $22.33 - $32.78 per hour; hiring range for new employees is generally $22.33- $27.55 per hour, DOE. Please note an offer will take into consideration the experience of the final candidate and the current salary level of individuals working at EAH in a similar role.

Responsible for oversight of all occupancy-related activities for property. Maintains recertification schedule and ensures accurate and completed recertifications by the anniversary date of move‑in and accurate and completed Interim Certifications, as requested. Also responsible for overseeing the EIV binder and EIV and discrepancy reporting, marketing and leasing property and all waitlist activity in accordance with policy and procedures set out by management. Responsibilities also include providing resident relations services in a professional and courteous manner. Other responsibilities include but are not limited to performance of miscellaneous clerical duties as well as support for office personnel. Understands and supports EAH’s mission and core values.

Occupancy and Recertification

• Maintains and monitors a viable Wait List of qualified perspective residents, as well as internal transfer lists, minimizing vacancy loss; sends proper notices to add and/or remove applicants as necessary. Conducts phone and on‑site interviews for potential applicants/residents; shows unit(s) if available.
• Schedules applicant appointments; conducts initial and follow‑up interviews as necessary and approves all move‑in files prior to third‑party or manager review and approval.
• Ensures that recertification letters are mailed to residents 120 days prior to the anniversary date of move‑in (depending on agency requirements); Oversees appointments with residents to sign necessary forms.
• Ensures reminder notices are sent to residents who fail to make prompt appointment responses for the recertification process.
• Ensures all recertifications are scheduled so that they are completed by the anniversary date of move‑in.
• Reviews recertification schedule in Yardi on a monthly basis for timeliness.
• Keeps up‑to‑date with latest developments in recertification process for property.
• Perform all LIHTC applicant interviews. Responsible for LIHTC compliance in accordance with TCAC.
• Ensure NAU (Next Available Unit) procedures are adhered to during leasing process.
• Verifies incomes and complies with HUD, LIHTC or other regulations regarding income certifications and other documentation/correspondence.
• Assists the Resident Manager and helps train new on‑site staff with the completion of annual and interim re‑certifications in a timely manner.

Marketing & Leasing

• Assists in the development and implementation of marketing plan.
• Assists in creation of advertisement for newspapers and other listings.
• Markets vacant/on notice units.
• Shops competition as needed to determine the status of current market.
• Conducts marketing surveys of competition, including occupancy rates, amenities, prices, specials (e.g., one month free rent), traffic, etc., and use the information to develop strategies.
• Greets prospective residents.
• Walks property tour route daily to ensure it is clean and presentable.
• Shows model units, common areas and amenities.
• Logs all rental traffic to include guest cards and phone calls.
• Completes follow‑up of all rental inquiries (send thank you note, call, etc.) in a timely manner.
• Consistently receives shopping and phone report score of at least 90.
• Processes rental application and prepares lease forms and reports according to property guidelines.
• Qualifies, demonstrates, and leases apartment in accordance with Fair Housing Guidelines.
• Assists prospective resident with completion of application or answer any question or concerns they may have.
• Collects deposit and/or fees associated with move‑in.
• Conducts unit inspection for move‑in.

Resident Management / Relations

• Participates in property inspections: quarterly, move‑in and move‑outs.
• Aids residents with the move‑out process.
• Writes up and files service requests from resident upon receipt.
• Addresses complaints and resolves issues in a timely and professional manner.
• Provides professional, courteous resident relations.

Administrative

• Retains accurate records.
• Contributes to the general upkeep and cleaning of office, common areas, and models.
• Maintains confidentiality of resident, applicant, and or employee information.
• Attends mandatory meetings and training.
• Actively participates in EAH’s Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

Qualifications

High School diploma or equivalent required. One year of related leasing/marketing/sales experience or equivalent combination of education and experience preferred. Computer literacy; basic working knowledge of MS Word and Excel. Two years’ experience in multifamily, elderly, or related occupancy management position. One year of experience working with HUD or TCAC programs. Occupancy certification/designation.

Criminal Background Check Requirements

EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Once you have received such an offer, you will be required to submit and pass our criminal background requirements. Please be advised that certain roles may also require fingerprinting due to legal requirements. If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening. Satisfactory completion of background check and fingerprinting requirements is a requirement of employment with EAH.

DRUG TESTING

EAH Housing requires all candidates who have received a conditional job offer to submit to drug testing within 72 hours from acceptance of our job offer. EAH Housing does not test for marijuana/cannabis. Satisfactory completion of drug testing is a requirement of employment with EAH.

EAH Housing is an EEO employer. CA BRE #00853495 | HI RB - 16985

INDEAH