Occ Health Medical Assistant

Banner Health; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Banner Health in Phoenix, AZ is seeking a Medical Assistant to support clinicians and nursing staff in delivering high‑quality patient care. You will take vital signs, document symptoms, assist with exams and minor procedures, and help coordinate referrals, tests and scheduling across clinic and hospital settings.

This on-site role requires exceptional interpersonal and communication skills, proficiency with medical software, and the ability to prioritize multiple tasks in a dynamic health‑care

Qualifications

• High school diploma or GED equivalent.
• Completion of Banner-approved medical assistant program and state rules.
• Active Medical Assistant certification required within 12 months if not at hire.
• Current BLS certification at hire.

Responsibilities

• Prepare patient for exam by taking vital signs and recording symptoms.
• Assist providers with exams and minor procedures; phlebotomy and EKGs.
• Coordinate pre-certifications, referrals, scheduling and test results.
• Provide clerical support and ensure complete medical records for billing.
• Maintain clean, disinfected exam rooms and equipment; follow OSHA guidelines.
• Order supplies and monitor inventory in patient care areas.
• Communicate with patients and care teams to support optimal care.
• Complete onboarding/orientation activities as directed.

Skills

Interpersonal skills

Communication skills

Computer skills

Prioritize multiple tasks

Education

High school diploma / GED

Medical assistant training program

BLS certification

Active MA certification (RMA/CMA/CCMA/NCMA)

Tools

EMR software

Scheduling software

Job description

Location & Schedule

Primary City/State: Phoenix, Arizona
Department Name: BOHC-1st & Washington
Work Shift: Evening
Job Category: Clinical Care

Schedule: Monday-Friday 1:30pm-10:00pm
Location: 1 N Central Ave, Phoenix AZ

Position Summary

This position is responsible for assisting clinicians and nursing staff in providing medical care, as well as, implementing and evaluating direct patient care. This position utilizes specialized knowledge, judgment and skills to provide an excellent patient experience.

Core Functions

1. Prepares patient for exam and treatment by taking and recording vital signs, symptoms and other necessary measurements and recording chief complaint; documents pain scores as appropriate. Reports condition of patient which may be indicative of change in the patient's condition to the clinician.
2. Assists providers with exams and minor in-office procedures which could include taking patients’ blood pressure, documenting respiration and heart rate/pulse, taking temperature, as well as performing phlebotomy, ear irrigation and EKG’s. Acts as chaperone as needed. Uses universal blood and body fluid precautions at all times and personal protective equipment as needed. Responsible for prioritization of patient flow through clinical process.
3. Coordinates and manages patient care including pre-certifications, referrals, authorizations, prescriptions and scheduling of patients for clinic, hospital and other ancillary medical treatments and tests. Responsible for communicating test results to patient. Acts as a resource to clinician in order to provide optimal patient care. May administer medications in accordance with established policies and procedures or as directed.
4. Provides clerical support with patient/client notifications and documentation to include but not limited to complete medical records including labs, authorizations, X-Rays, hospital records and any previous care pertaining to each patient visit. Provides complete and accurate information necessary for billing related to the patient encounter in a timely fashion.
5. Maintains a clean, functional environment including cleaning and disinfection of equipment, exam rooms and storage areas. Disinfects equipment and instruments using appropriate solutions following sterilization procedures. Follows manufacturer's recommendations and OSHA guidelines in handling of hazardous substances. Performs basic maintenance of equipment and coordinates needed maintenance for prompt repairs.
6. Orders supplies and stocks patient care areas. Monitors inventory including medication/injectables and immunizations (e.g. expired medications/equipment and recalls).
7. Develops and maintains effective communication mechanism with all external and internal customers. Exemplifies service orientation and the team concept in all contacts.
8. This position will complete all necessary on-boarding/orientation activities, including simulation training, as needed or directed.
9. This position works under the direct supervision of the providers. This position interacts with all levels of staff in a variety of departments, physicians, patients, families and external contacts, such as employees of other health care institutions, community providers and agencies, concerning the health care of the patient. Also interacts with physician’s offices in order to report, ask for or clarify information. Prioritizes data from multiple sources to provide support for the response of the patient and family to changes in health status.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Completion of a Banner approved medical assistant training program that also meets state defined regulations.
• Medical Assistant Certification is required. If not eligible for MA certification at the time of hire, must complete CEUs for ABR-OE. An Uncertified Medical Assistant will be placed in this position up to, but no more than 12 months from date of hire in order to obtain certification. Active Medical Assistant certification is required within one year of hire.
• Active Medical Assistant certification: Registered Medical Assistant (RMA) from American Medical Technologists (AMT) or Certified Medical Assistant (CMA) from American Association of Medical Assistants (AAMA) or Certified Clinical Medical Assistant (CCMA) from National Health Career Association (NHA) or National Certified Medical Assistant (NCMA) from National Certified Competency Testing (NCCT).
• Current BLS certification is required upon hire.
• Requires strong computer skills, including the ability to work with medical software.
• Requires exceptional interpersonal and communication skills.
• Requires the ability to manage multiple changing priorities in an effective and organized fashion.

Preferred Qualifications

• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software preferred.
• Additional related education and/or experience preferred.

Company Culture

Banner's Occupational Health Clinics are designed to help identify health risks, link patients to appropriate resources, make positive lifestyle choices, and establish baselines for regular health monitoring. The Medical Assistant position in Occupational Health requires a number of skills not generally required of those in other clinical settings.

Banner's Occupational Health Clinics are medical clinics specializing in worker's compensation injury care, drug testing, alcohol testing, physical examinations, Department of Transportation exams and Occupational Safety and Health Administration (OSHA) mandated exams.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.

The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO Statement

EEO/Disabled/Veterans

Banner Health supports a drug-free work environment.