OC FSP Program Manager

South Coast Community Services; Placentia, Northern (CA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

South Coast Community Services is seeking a Program Manager to lead clinical systems, standards of care, and program operations. This mid-level management role collaborates with the Program Director and Supervisors to organize services and ensure quality across the program.

The role may include supervising pre-licensed clinicians and student interns, and requires a strong background in mental health services, caregiving, and case management. Strong bilingual Spanish skills are preferred.

Qualifications

• Master’s degree in social work, marriage and family therapy, or psychology doctorate.
• At least one year of management or supervisory experience over clinicians, childcare, human services (preferably case management).
• Bilingual Spanish preferred.

Responsibilities

• Ensure safe, efficient, and effective implementation of direct care practices that are in accordance with agency policies, clinical systems, and contracts.
• Monitor clinical documentation and develop strategies to ensure productivity and timeliness standards are met.
• Develop and maintain productive working relationships with State/County agency representatives and community partners. Facilitate and/or participate in all required meetings.
• Utilize data and quality assurance measures to improve clinical procedures, identify needs, and highlight successes.
• Ensure all clinical staff are up-to-date and compliant with required trainings and certifications.
• Prepare staff evaluations and complete disciplinary measures, as needed.
• Provide direct supervision and leadership development for program staff. Supervise pre-licensed and student interns.
• Perform other related duties as required and assigned.

Skills

Bilingual Spanish

Education

Master’s Degree in Social Work or Marriage and Family Therapy, or Doctorate in Psychology

Job description

Description

POSITION SUMMARY:

The Program Manager is a mid-level management position under the direct supervision of the Program Director. The Program Manager stablishes clinical systems and standards of care. The Program Manager works in coordination with the Program Director and Supervisors to organize and direct all services and program functionality. The Program Manager may also provide clinical supervision to pre-licensed staff and student interns.

GENERAL REQUIREMENTS:

Education/Experience

1. Master’s Degree in Social Work or Marriage and Family Therapy, or Doctorate in Psychology.
2. Minimum of one year management experience or supervisory experience over clinicians, childcare, human services (preferably case management). Minimum of one year of care coordination experience.
3. Bilingual Spanish preferred.

Licensure, Registration, Certification

1. Licensed Clinical Social Worker (LCSW), Marriage and Family Therapist (LMFT), Ph.D. or PsyD.
2. Ability to supervise pre-licensed clinicians and student interns preferred.
3. Valid CA driver’s license and proof of automobile insurance.
4. Completion of CPR/First Aid certification within the first thirty (30) days of employment

Requirements

JOB DUTIES & RESPONSIBILITIES

• Ensure safe, efficient, and effective implementation of direct care practices that are in accordance with agency policies, clinical systems, and contracts.
• Monitor clinical documentation and develop strategies to ensure productivity and timeliness standards are met.
• Develop and maintain productive working relationships with State/County agency representatives and community partners. Facilitate and/or participate in all required meetings.
• Utilize data and quality assurance measures to improve clinical procedures, identify needs, and highlight successes.
• Ensure all clinical staff are up-to-date and compliant with required trainings and certifications.
• Prepare staff evaluations and complete disciplinary measures, as needed.
• Provide direct supervision and leadership development for program staff. Supervise pre-licensed and student interns.
• Perform other related duties as required and assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Proficiency in record-keeping, data management, and computer applications, specifically EHR.
• Good communication, team building, and problem-solving skills.
• Ability to remain organized and manage multiple tasks at once.
• Strong understanding of trauma-informed care, behavioral interventions, and therapeutic approaches for youth.
• Ability to contribute to policy and procedure development in a matter that addresses clinical quality.

PHYSICAL REQUIREMENTS:

• Ability to drive a motor vehicle without restrictions, often in heavy traffic and frequently long distances (one hour or more) to ensure safe transport to client settings and to safely transport clients to appointments as needed.
• Senses of vision, hearing and smell sufficient to regularly operate a motor vehicle, to visualize threats in the environment or risks to clients, and to operate safely in the field.
• Required to occasionally lift and carry 10-20 pounds.
• Regularly required to sit, stand, climb stairs (1 or more flights) and walk while in route to and during family visits.
• Regularly required to sit and use computer in office settings.

Management reserves the right to add, change, delete or rescind duties or responsibilities of positions within the job classification at any time.