OC FSP HFW Program Supervisor

South Coast Community Services; Placentia (CA); On-site; USD 80,000 - 86,000; Full time

Job summary

South Coast Community Services is seeking a Wraparound Supervisor to lead the program and team under California’s HFW/FSP standards. The role emphasizes autonomy, trust, growth, and alignment with ten principles, while ensuring high fidelity and outcomes-driven practice.

The Leader oversees hiring, CQI, and staff development, collaborates with the Fidelity Coach, and participates in an on-call rotation to support youth and families with cultural responsiveness and equity.

Qualifications

• Bachelor’s or master’s degree recommended, or an equivalent combination of education and experience.
• Prior experience in Wraparound direct service roles strongly preferred.
• Familiarity with fiscal and administrative requirements of service delivery, including Medi-Cal, when applicable.
• Strength-based leader with team-building skills.
• Skilled in facilitation, conflict resolution, and multi-stakeholder collaboration.
• Commitment to cultural responsiveness, equity, and meaningful inclusion of Tribal partners and ICWA compliance.

Responsibilities

• Recruits, supervises, and nurtures a diverse team of Wraparound professionals.
• Works alongside the Fidelity Coach to deliver initial and ongoing high-fidelity Wraparound training, supervision, and feedback.
• Uses data to track outcomes and guide continuous program and staff improvement.
• Supports teams when challenges arise, including team conflict, system barriers, or stalled progress.
• Engages with external partners and family-serving systems.
• Manages productivity, documentation quality, compliance, and contract expectations.
• Promotes a positive work environment that fosters high staff morale and retention.

Skills

Leadership

Facilitation

Conflict resolution

Data-driven decision making

Multistakeholder collaboration

Cultural responsiveness

Education

Bachelor’s or master’s degree recommended

Wraparound direct service experience

Familiarity with Medi-Cal/administrative requirements

Strength-based leadership

Communication and collaboration

ICWA compliance awareness

Job description

PROGRAM SUMMARY

Beginning July of 2026, all Behavioral Health Plans in California will be required to implement High-Fidelity Wraparound (HFW) to fidelity under the Full Service Partnership (FSP) program. All FSPs for children and youth must align with the principles, values, and standards of the HFW model.

Job Type

Full-time

Description

PROGRAM SUMMARY

Beginning July of 2026, all Behavioral Health Plans in California will be required to implement High-Fidelity Wraparound (HFW) to fidelity under the Full Service Partnership (FSP) program. All FSPs for children and youth must align with the principles, values, and standards of the HFW model.

HFW provides a comprehensive, holistic, evidence-based, child/youth and family-driven process for responding when children and youth experience significant mental health or behavioral challenges, including children and youth involved in multiple child/youth serving systems. HFW is a team-based and family-centered evidence-based practice that includes an "anything necessary" approach to care for children and youth with the most intensive mental health or behavioral challenges. The HFW model combines a team-based case management and facilitation approach with individualized and community-based mental health services and supports tailored to meet the individualized needs of the child/youth and family.

Position Summary

The Wraparound Supervisor (referred to as “Leaders” in this document) leads a Wraparound program and their team towards success and sustainability. Beyond managing logistics and compliance, Leaders cultivate a work-place culture centered on autonomy, trust, growth, and adherence to the California High Fidelity Wraparound model, creating an environment where Wraparound staff can thrive.

Through hiring, onboarding, and Continuous Quality Improvement (CQI), the Leader ensures that Wraparound services align with the Ten Principles while role-modeling strengths-based and outcome-focused practices. Leaders empower their teams to serve youth and families with confidence, creativity, and cultural responsiveness.

While other roles in Wraparound focus on direct service or coaching, the Leader is responsible for team cohesion, quality assurance, strategic guidance, and ensuring practices align with organizational values and mission. While the Fidelity Coach focuses on skill-building, role modeling, and in-the-field coaching, the Leader addresses individual staff and overall program performance, hires and retains staff, ensures contractual obligations are met, and provides consultation to the Wraparound staff. This position is expected to participate in an on-call rotation.

General Requirements

Education/Experience

• Bachelor’s or master’s degree recommended, or an equivalent combination of education and experience
• Prior experience in Wraparound direct service roles strongly preferred
• Familiarity with fiscal and administrative requirements of service delivery, including Medi-Cal, when applicable
• Strength-based leader with team-building skills
• Skilled in facilitation, conflict resolution, and multi-stakeholder collaboration
• Commitment to cultural responsiveness, equity, and meaningful inclusion of Tribal partners and ICWA compliance

Licensure, Registration, Certification

• Valid CA driver’s license and proof of automobile insurance.
• Completion of CPR/First Aid certification within the first thirty (30) days of employment.

Preferred Training

High Fidelity Wraparound (HFW)

Intensive Case Management (ICM)

Requirements

JOB DUTIES & RESPONSIBILITIES

• Recruits, supervises, and nurtures a diverse team of Wraparound professionals
• Works alongside the Fidelity Coach to deliver initial and ongoing high-fidelity
• Wraparound training, supervision, and feedback
• Uses data to track outcomes and guide continuous program and staff improvement
• Supports teams when challenges arise, including team conflict, system barriers, or stalled progress
• Engages with external partners and family-serving systems
• Manages productivity, documentation quality, compliance, and contract expectations
• Promotes a positive work environment that fosters high staff morale and retention

CORE COMPETENCIES

Organizational Core Competencies reflect foundational skills needed for professionals engaging in the practice, education, and research of behavioral health services. The Organizational Core Competencies are integrated into curricula for education and training; provide a reference for developing social service courses, and serve as a baseline for sets of discipline-specific competencies.

Analytical & Assessment Skills

Analytical/Assessment Skills focus on identifying and understanding data, turning data into information for action, assessing needs and assets to address needs, developing assessments, and using evidence for decision-making.

Communication Skills

Communication Skills focus on assessing, addressing staff needs; soliciting, and using staff input; communicating data and information; facilitating communications; and communicating with members of the team to create alignment with the agency’s mission. Organizes written and verbal ideas clearly and delivers clear directives and when needed corrective actions with accuracy and completeness to agency standards. Upholds policies in verbal and nonverbal communication.

Agency Leadership

Systems Thinking Skills: Makes effective decisions and achieves desired results while incorporating ethical standards in the midst of changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment. Facilitates the team through problem-solving to help in the development and implementation of new approaches, systems, and methods to align the program outcomes to client care.

Cultural Competency Skills

Cultural Competency Skills focus on understanding and responding to diverse needs, assessing organizational cultural diversity and competence, assessing effects of policies and programs on different populations, and taking action to support a diverse workforce. Demonstrates sensitivity to and respect for ages, social role, culture, race, gender, gender identity and expression, language, spirituality, sexual orientation, ethnicity, social class, economic status, immigration status, veteran status and disability.

Managing Performance

Exhibits the ability to take responsibility for the team and the employee’s performance. In alignment with their manager and director, the supervisor sets clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance problems and issues promptly. Supports employees in their efforts to achieve job goals. Provides specific performance feedback, both positive and corrective, as soon as possible after an event. Deals appropriately and promptly with performance problems; lets people know what is expected of them and when.

Physical Requirements

• Ability to drive a motor vehicle without restrictions, often in heavy traffic and frequently long distances (one hour or more) to ensure safe transport to client settings and to safely transport clients to appointments as needed.
• Senses of vision, hearing and smell sufficient to regularly operate a motor vehicle, to visualize threats in the environment or risks to clients, and to operate safely in the field.
• Required to occasionally lift and carry 10-20 pounds.
• Regularly required to sit, stand, climb stairs (1 or more flights) and walk while in route to and during family visits.
• Regularly required to sit and use computer in office settings.

EOE, INCLUDING DISABILITY/VETS

We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other protected characteristic under California law.

Management reserves the right to add, change, delete or rescind duties or responsibilities of positions within the job classification at any time

Salary Description

$80,000 - $86,000