Observability Lead-Sr. Infrastructure Engineer

Truist Financial; Charlotte (NC); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Office hub locations

Job summary

Truist Financial is seeking an Observability Lead-Sr. Infrastructure Engineer to define, implement, and scale enterprise observability.

You will lead metrics, logs, traces and telemetry pipelines using OpenTelemetry, while acting as a forward deployed partner with engineering, SRE, and platform teams to tailor solutions for production environments. You will drive a shift from reactive monitoring to proactive observability, influence architecture, and embed observability into the SDLC, improving

Qualifications

• Bachelor's degree in a related field and 7+ years in infrastructure engineering.
• Advanced knowledge of cloud, network, storage, computing, and middleware.
• Hands-on experience with OpenTelemetry and observability tooling.

Responsibilities

• Define and scale enterprise observability capabilities across complex environments.
• Lead metrics, logs, traces, and telemetry pipelines using OpenTelemetry.
• Partner with engineering, SRE, and platform teams to deliver tailored observability.
• Move from reactive monitoring to proactive, intelligence-driven observability.
• Influence architecture and embed observability into the SDLC.
• Drive MTTR reductions and enable faster root-cause analysis.
• Provide technical guidance and direction to infrastructure teams.
• Translate field learnings into reusable platform patterns.
• Ensure solutions are scalable and compliant with governance.
• Collaborate with stakeholders to align observability with business objectives.

Skills

Observability strategy

Forward deployed engineering

Customer-facing

Software architecture

Technical leadership

Education

Bachelor's degree

Tools

OpenTelemetry

Prometheus

Grafana

Jaeger

Elastic

Splunk

Dynatrace

Job description

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Regular or Temporary

Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

We are seeking a highly experienced and strategic Observability Lead-Sr. Infrastructure Engineer with a strong Forward Deployed Engineering (FDE) focus to define, implement, and scale enterprise observability capabilities. This role combines technical leadership in observability strategy with hands‑on, customer‑facing engineering to deliver high‑impact solutions across complex environments.
As an Observability Lead, you will establish the vision and direction for metrics, logs, traces, and telemetry pipelines using modern standards such as OpenTelemetry and a combination of open-source and commercial tooling. You will also operate as a forward deployed partner, working directly with engineering, SRE, platform teams, and business stakeholders to solve real‑world problems and deliver tailored observability implementations in production.
In this role, you will drive a transition from reactive monitoring toward proactive, intelligence‑driven observability. You will influence architectural decisions, embed observability into the software development lifecycle, and ensure solutions are both scalable and adaptable to diverse use cases.
Success in this position means improving system reliability, reducing mean‑time‑to‑detect and resolve (MTTD/MTTR), enabling faster root‑cause analysis, and creating a consistent, high‑fidelity observability experience. You will also translate field learnings into reusable patterns that inform platform strategy and enterprise standards.

Job Description

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration‑related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office‑centric 5 days a week in one of our Truist hub locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• 1. Works to achieve operational targets with major impact on the infrastructure engineering department or job area results and contributes to the development of goals for area of responsibility.


• 2. Designs, builds, manages, and implements enterprise infrastructure technology platforms and systems across cloud, network, database, storage, platform, computing, or middleware domains.


• 3. Develops and applies automation, monitoring, and optimization techniques to ensure high availability and performance of infrastructure.


• 4. Manages large infrastructure projects and programs aligned with organizational strategy and regulatory requirements.


• 5. Collaborates with cross‑functional teams and external partners to integrate new technologies and continuously improve infrastructure standards and processes.


• 6. Troubleshoots and resolves complex technical issues impacting infrastructure performance and reliability.


• 7. Ensures compliance with technology strategies, standards, and governance to mitigate risks and ensure regulatory adherence.


• 8. Reviews infrastructure designs, configurations, and procedures to support operational consistency and knowledge sharing.


• 9. Provides strong technical guidance, training, and direction to infrastructure teams and lower‑level technical professionals.


• 10. Demonstrates innovative influence with stakeholders in supporting business objectives and technical strategic objectives.

Qualifications

Required Qualifications

• 1. Bachelors degree in Computer Science, Engineering, Information Systems, or related field.


• 2. Minimum of 7 years of professional experience in infrastructure engineering.


• 3. Advanced knowledge of enterprise infrastructure technologies including cloud, network, database, storage, platform, computing, and middleware.

Preferred Qualifications:

• Bachelors degree and ten or more years of experience, or an equivalent combination of education and work experience


• Hands‑on experience with OpenTelemetry, including instrumentation, collector configuration, and pipeline design


• Experience with observability tools such as Prometheus, Grafana, Jaeger, Elastic, Splunk, Dynatrace, or similar platforms


• Strong background in Kubernetes, cloud platforms, and service‑oriented or event‑driven architectures


• Proficiency in one or more programming or scripting languages (e.g., Python, Go, Java, Bash) for automation and integration


• Experience in forward deployed engineering, solutions engineering, or customer‑facing technical roles


• Proven ability to translate customer‑specific implementations into reusable platform capabilities and enterprise standards


• Demonstrated success in defining observability strategies and influencing platform and engineering roadmaps.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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