Observability Architect - Dynatrace

orioninnovation; Columbus (OH); On-site; USD 150,000 - 190,000; Full time

Job summary

Orion Innovation is seeking an Observability Architect with deep Dynatrace expertise to lead enterprise observability across applications, infrastructure, and cloud environments.

You will define standards, implement integrations with ServiceNow ITSM, and establish governance for ongoing adoption and optimization of observability capabilities.

Responsibilities

• Define enterprise Observability Gold Standards across apps, infra, cloud, databases, APIs, Kubernetes, containers, and key services.
• Lead enterprise Dynatrace implementation and rollout across applications, infrastructure, and cloud environments.
• Architect Dynatrace-ServiceNow integration for incident and event management.
• Define operational processes for enterprise monitoring and observability.
• Conduct hands-on POCs and evaluations of Dynatrace capabilities.
• Establish governance and adoption framework for observability.

Job description

Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Observability Architect - Dynatrace

Role Overview

We are looking for a highly experienced Observability Architect with deep expertise in Dynatrace, application and infrastructure observability, and ServiceNow ITSM integration.

Key Responsibilities

1. 1. Observability Architecture & Gold Standards

   Define and maintain enterprise Observability Gold Standards covering applications, infrastructure, cloud platforms, databases, APIs, Kubernetes, containers, and critical business services.

   Establish Dynatrace architecture, deployment, configuration, and monitoring standards.

   • Metrics, logs, and traces
   • Distributed tracing
   • Application Performance Monitoring (APM)
   • Infrastructure monitoring
   • Kubernetes/container monitoring
   • Real User Monitoring (RUM)
   • Synthetic monitoring
   • API monitoring
   • Service-level objectives (SLOs) and SLIs
   • Dashboards and management reporting
   • Alerting and event management
   • Tagging and entity management
   • Business application/service mapping

   Develop reusable observability patterns and implementation templates.

2. 2. Dynatrace Implementation & Rollout

   Lead enterprise Dynatrace implementation and rollout across applications, infrastructure, and cloud environments.

   Define deployment strategies for OneAgent, ActiveGate, Kubernetes monitoring, cloud integrations, and application instrumentation .

   Establish Dynatrace configuration and operational best practices.

   Conduct application assessments and identify observability gaps.

   Build and validate dashboards, alerts, service flows, dependency maps, and application health views.

   Establish standards for monitoring critical business applications and services.

   Lead troubleshooting and optimization of Dynatrace implementations.

   Ensure implementations are scalable, secure, and aligned with enterprise architecture standards.

3. 3. ServiceNow ITSM Integration

   Architect and implement Dynatrace-ServiceNow integration for enterprise incident and event management.

   Define standards for:

   • Event ingestion
   • Alert filtering
   • Event correlation
   • Automatic incident creation
   • Incident enrichment
   • Assignment and routing
   • Deduplication
   • Priority/severity mapping
   • Business service mapping
   • Incident closure and feedback

   Integrate Dynatrace with ServiceNow Incident, Event Management, CMDB, and related ITSM capabilities.

   Optimize the integration to minimize alert noise and ensure only actionable events generate incidents.

   Establish best practices for automated incident triage and escalation.

4. 4. Observability Operations & Monitoring

   Define operational processes for enterprise monitoring and observability.

   Establish monitoring coverage and health-check standards for critical applications and infrastructure.

   Develop proactive monitoring strategies to identify performance degradation and potential incidents before they impact users.

   Establish standards for alert thresholds, anomaly detection, noise reduction, and event prioritization.

   Review monitoring effectiveness and continuously improve observability coverage.

   Support major incident investigations through Dynatrace-driven topology, dependency, and root-cause analysis.

5. 5. Proof of Concepts & Technology Evaluation

   Conduct hands-on POCs and technical evaluations of Dynatrace capabilities and complementary observability technologies.

   Evaluate new Dynatrace features and determine applicability to enterprise use cases.

   Develop technical recommendations, reference architectures, and implementation roadmaps.

   Benchmark observability solutions and recommend improvements to the enterprise monitoring strategy.

6. 6. Governance & Adoption

   Establish an enterprise observability governance framework.

   Create implementation checklists and certification standards for application onboarding.

   Review and certify application observability implementations against