(#o6G1yfw5) Summer Intern, Concessions & Strategic Customer Experience

Southern Arkansas University; New York (NY); Hybrid; USD 24,893 - 41,755; Full time

Job summary

A prominent university is seeking a Summer Intern for its Concessions & Strategic Customer Experience Unit in New York. This internship offers hands-on exposure to airport concessions, focusing on customer experience and operational support. Candidates will support internal teams, handle contract data, and innovate processes. Strong problem-solving and communication skills are essential, alongside proficiency in Microsoft Office tools. The internship lasts 12 weeks, requiring both remote and in-person collaboration. Competitive hourly pay ranges from $18.07 to $30.31.

Qualifications

• Enrollment at a college or university at the time of the internship.
• Strong proficiency in problem-solving, critical thinking, and decision-making.
• Exhibits meticulous attention to detail, identifying errors while maintaining a broader focus.
• Proficient in creating and interpreting Excel reports, including pivot tables and complex formulas.

Responsibilities

• Support the Aviation Concessions Unit by gathering essential documents.
• Enter concessions contract data into the finance system.
• Assist with preparing new agreements and compliance memos.
• Liaise with internal teams for approvals.
• Collaborate to develop innovative data processes.

Skills

Problem-solving

Critical thinking

Attention to detail

Microsoft Excel proficiency

Organizational skills

Written and verbal communication

Education

Enrollment at a college or university

Major in Business Administration/Management, Finance, Public Administration/Affairs or related discipline

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Teams

SharePoint

OneDrive

Job description

Summer Intern, Concessions & Strategic Customer Experience

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Our Aviation Concessions Unit offers interns a front-row seat to the fast paced world of airport concessions and customer experience. The Concessions & Strategic Customer Experience Unit governs the concessions programs with over 200 lease agreements and 600 concession locations, aiming to provide top-tier shopping and dining experience for airport visitors. You will gain hands-on exposure to how we interact, support and manage a diverse mix of restaurants, shops and services that shapes a travelers' journey. The successful candidate will collaborate with industry professionals, analyze real operational data and help bring redevelopment initiatives to life. If you are looking for a dynamic environment where every project makes a visible impact, this is the place to take off.

Responsibilities

• Support the Aviation Concessions Unit by gathering essential documents from stakeholders for agreement execution and record-keeping.
• Enter concessions contract data into the Port Authority’s finance and real estate system.
• Assist the Sr. Concessions Agreement Coordinator with preparing new agreements, receiving security deposits, and issuing insurance compliance memos.
• Liaise with internal teams, including PA Law, Risk Management, and Financial Planning, to seek approvals for agreement execution.
• Collaborate with the Aviation Concessions Unit to develop innovative processes to stream-line data.

Minimum Qualifications

• Enrollment at a college or university at the time of the internship
• Major in Business Administration/Management, Finance, Public Administration/Affairs or related discipline

Desired Qualifications

• Demonstrates strong proficiency in problem-solving, critical thinking, and decision-making.
• Exhibits meticulous attention to detail, identifying errors while maintaining focus on the broader context.
• Proficient in creating and interpreting Microsoft Excel reports, including pivot tables and complex formulas.
• Possesses excellent organizational skills with a keen interest in file and information management.
• Proficiency with Microsoft applications including Word, Excel, PowerPoint, Outlook, Teams, SharePoint, and OneDrive.
• Excellent written and verbal communication skills, with the ability to synthesize information into executive reports and presentations.
• A keen interest in contributing to the success of the Port Authority of New York & New Jersey Airports Concessions Unit and a commitment to public service.
• Exhibits a proactive commitment to ongoing professional development.
• The start date will be Thursday, May 28, 2026
• The internship will last approximately 12 weeks, ending on Friday, August 21, 2026
• This is a full-time internship (5 days per week at 7.25 hours per day)
• In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process

• Only applicants under consideration will be contacted
• If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
• Different internships will have different timelines for interviews
• The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)
• Ability to opt in to the New York State and Local Retirement System