O500 Implementation Specialist Manager - Evernorth - Remote

Cigna; New London (CT); Remote; USD 112,000 - 132,000; Full time

Job summary

A leading healthcare services provider seeks a team leader in New London to manage Implementation Specialists and ensure seamless client onboarding. This role requires leadership experience and strong communication skills, with a focus on fostering a supportive team environment. Salary up to $131,800 annually plus comprehensive benefits and paid time off.

Benefits

Annual bonus plan

Comprehensive health-related benefits

401(k) with company match

Minimum of 18 days paid time off

Qualifications

• Minimum 5 years of relevant experience in implementation or benefit installation.
• At least 2 years of supervisory experience in a related field.

Responsibilities

• Lead and develop a team of Implementation Specialists.
• Foster a culture of continuous learning.
• Maintain effective relationships with clients.

Skills

Strong communication skills

Ability to manage multiple priorities

Team coaching

Education

Bachelor’s degree

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity

• Salary up to $131,800 annually, depending on relevant factors including experience and location
• Eligible to participate in an annual bonus plan
• Comprehensive health-related benefits starting on day one, including medical, vision, dental, and well-being programs
• 401(k) with company match and company-paid life insurance
• Minimum of 18 days of paid time off per year plus paid holidays
• Opportunity to work in a supportive and high-energy team environment focused on growth and development

What to Expect (Job Responsibilities)

• Lead and develop a team of Implementation Specialists to ensure successful client onboarding and service delivery
• Foster a culture of continuous learning by coaching team members and promoting accountability
• Develop and maintain effective relationships with clients and matrix partners for seamless issue resolution
• Utilize reporting and analysis to understand root causes of issues and implement proactive measures
• Communicate clearly with stakeholders to provide updates on team deliverables and client escalations

What is Required (Qualifications)

• Bachelor’s degree preferred
• Minimum 5 years of relevant experience in implementation or benefit installation
• At least 2 years of supervisory experience in a related field
• Proven ability to manage multiple priorities in a matrix environment
• Strong communication skills, both written and verbal

How to Stand Out (Preferred Qualifications)

• Experience managing complex operational work units
• Familiarity with installation, implementation, or inventory management skills
• Previous experience managing in a virtual team setting
• Strong influencing and people assessment skills
• Demonstrated success in building cohesive, high-performing teams

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