O4 - Transit System Based Outreach Specialist - Transit - Thursday-Monday 10:30pm-7am

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 52,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Paid sick time

403(b) with employer match

Tuition assistance

Career advancement

Staff wellbeing

Job summary

BRC – Bowery Residents' Committee, Inc. is seeking an Outreach Specialist to perform field-based outreach in transit locations in New York City, connecting unhoused individuals to housing, medical and mental health services.

The role requires strong communication, documentation, and field-friendly skills, with willingness to travel across boroughs. The position is full-time (37.5 hours/week) with day, evening, and overnight shifts.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong communication, documentation, and interpersonal skills.
• Valid driver’s license and willingness to travel across boroughs.
• Basic computer skills.
• Preferred: experience in outreach, social services, or behavioral health.
• Preferred: bilingual abilities in Spanish, Polish, Russian, Chinese, or Korean.

Responsibilities

• Conduct compassionate, street-based outreach in transit locations.
• Connect clients to housing, medical, mental health, and substance use services.
• Complete brief assessments, provide escorts, and make referrals.
• Document outreach activity and client interactions.
• Work primarily at high-need areas, including end-of-line stations.
• Collaborate with partner agencies and outreach teams.

Skills

Strong communication

Documentation

Interpersonal skills

Driver's license

Willingness to travel

Education

Bachelor’s degree or equivalent experience

Job description

Job Description

Full-Time | 37.5 hours/week | Field-Based | 24/7 Program

Do Work That Actually Changes Lives

Every night, hundreds of New Yorkers sleep in the subway system. BRC’s Transit Homeless Outreach team meets them where they are-building trust and helping individuals transition into housing and stability.

As an Outreach Specialist, you’ll engage directly with individuals experiencing chronic homelessness, providing hands‑on support and guidance. This role is ideal for early‑career professionals pursuing social work, public health, or human services.

What You’ll Do

• Conduct compassionate, street‑based outreach in transit locations
• Connect clients to housing, medical, mental health, and substance use services
• Complete brief assessments, provide escorts, and make referrals
• Document outreach activity and client interactions
• Work primarily at high‑need areas, including end‑of‑line stations
• Collaborate with partner agencies and outreach teams

What You’ll Gain

• Hands‑on experience in outreach, assessment, and housing navigation within NYC’s homeless services system
• Training in harm reduction, trauma‑informed care, and Housing First
• Supervision, mentorship, and clear internal growth pathways
• Tuition assistance and professional development support
• CPR/First Aid certification provided

Who We’re Looking For

• Bachelor’s degree or equivalent experience
• Strong communication, documentation, and interpersonal skills
• Ability to build trust and work effectively in the field
• Valid driver’s license and willingness to travel across boroughs
• Basic computer skills

Preferred:

• Experience in outreach, social services, or behavioral health
• Interest in working with individuals experiencing homelessness, mental illness, or substance use
• Bilingual (Spanish, Polish, Russian, Chinese, or Korean)

Internal candidates (e.g., Community Technicians with 6+ months experience) are encouraged to apply.

This is a highly active, field‑based role. You must be comfortable:

• Working in transit stations, public spaces, and outdoor environments in all weather
• Engaging individuals in crisis or with complex behavioral health needs
• Working closely with individuals who may have limited access to hygiene and personal care and may present with unmet self‑care needs
• Standing, walking, and traveling for extended periods

Schedule

• Full-time, 37.5 hours/week
• Day, evening, and overnight shifts available

What We Offer

• Medical benefits and paid sick time starting Day One
• 403(b) with employer match
• Tuition assistance and career advancement opportunities
• A mission‑driven team committed to staff wellbeing

Pay Rate

$27.26

Schedule

Thursday-Monday 10:30pm-7am

Experience Level

Mid-Level

Shift

Overnight

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