O&O Park Team Lead

CircusTrix, LLC; Raleigh (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with company matching

Job summary

Sky Zone, operated by CircusTrix, LLC, seeks a Team Lead to actively manage daily park operations and guest satisfaction. You will lead a diverse team across Sales & Service, Parties & Events, and Food & Beverage, ensuring a smooth shift flow and a safe environment.

You bring 2+ years in operations or guest-facing roles, with a proven ability to coach staff, drive service excellence, and manage guest interactions. Evening/weekend availability and a hands‑on leadership style are essential.

Qualifications

• Minimum 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.

Responsibilities

• Lead from the floor and set the tone for your team by jumping in and helping the park run at its best.
• Rotate through key operational areas to maintain guest experiences and operational flow.
• Coach team members to maximize conversions and deliver service excellence.
• Ensure safety policies are followed and shift procedures are executed with consistency.
• Deliver timely communications of guest issues or safety concerns to the Management Team.

Skills

Team leadership

Customer service

Sales skills

POS systems

Flexibility

Tools

POS systems

Microsoft Office

Teams

Job description

CircusTrix dba Defy Team Lead Full-time Department: Operations Reports to: General Manager Travel: N/A FLSA: Non-Exempt

WHO WE ARE

At Sky Zone, our mission is to enrich lives through the power of boundless play – whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

WHO YOU ARE

Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You’ll rotate through key operational areas – Sales & Service, Parties & Events, and Food & Beverage/Facilities – gaining real responsibility, leadership experience, and the skills to run a shift like a pro. No need to be a fully developed manager just dependable, driven, and ready to learn. You’re the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren’t on-site, we’ll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE

You lead from the floor and set the tone for your team by jumping in and helping the park run at its best. You’ll grow your skills and make a real impact by delivering excellence in these key areas: Leadership & Operations Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability. Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments. Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow. Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings. Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

Enforce all safety policies and complete incident reports when necessary. Ensure all opening, closing, and shift procedures are executed with consistency and accuracy. Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

Sales & Service Lead

Drive front desk performance and membership sales while delivering service excellence. Lead guest interactions with a focus on Sky Zone’s “WOW” service standards. Coach team members to maximize conversions and deliver consistent guest satisfaction.

Part-time Flex Lead (not available at all park locations)

Available primarily on weekends to help drive service and engagement. Rotates as needed to cover breaks and time off for other Leads.

F&B & Facilities Lead

Manage inventory and ordering of all cafe items. Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines. Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition. Lead facilities projects to elevate the guest experience and maintain a best-in-class look and feel.

WHAT YOU BRING TO THE TEAM

Success in this role starts with the right mindset, the drive to lead, and a solid foundation. Here’s what that looks like: You must be at least 18 years of age or older. Minimum of 2 years of progressive experience in operations or guest‑facing roles, ideally in a fast‑paced environment. Prior supervisory or leadership experience. Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred. Basic proficiency with technology, including point‑of‑sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed. Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive. Reliable, self‑motivated, organized, and eager to grow into higher levels of responsibility. Strong interpersonal and communication skills with the ability to motivate, coach, and positively influence others. Curiosity about how daily operations connect to the bigger picture, including shift flow, guest experience, safety, and team performance. A hands‑on, team‑first mindset, you’re quick jump in where needed and support others without being asked. A strong sense of personal ownership, you show up prepared, follow through on responsibilities, and lead by example. Sound judgment and the ability to stay respectful, calm, and coachable in high‑pressure moments. Ability to move throughout all areas of the park, interact with guests and team members in a high‑energy, often loud environment, and lift and carry a minimum of 20 pounds as needed, with or without reasonable accommodation.

WHY THIS ROLE MATTERS

Team Leads are future leaders in training. You help create a positive park culture by showing up with energy, integrity, and care. You set the tone for the team, support park operations in real time, and step into leadership moments that help everyone succeed. This isn’t about having it all figured out – it’s about having the drive to grow, the awareness to improve, and the character to lead with trust. If you’re ready to make an impact, grow your skills, and lead with heart, we’d love to have you on the team.

Compensation range is $14.00-$16.00/hr based on qualifications and experience. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements.

CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.

We're the world's largest brand of indoor entertainment parks. (And we invented them, it's true!) To put it another way: We're the place where nothing gets in the way of play. That means we build incredible parks that are cleaner, safer, and better designed for your family. It's everything you might want with amazing people running the show. (We even know how to get a little wildish at times.) If you're looking for the best spot to play as a family, come visit us at Sky Zone, because play rules here.