O/N Merchandising Lead

Walmart; Reno (NV); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition assistance

Employee discounts

Job summary

Walmart Sam's Club in Reno, NV is hiring for a Full-time role focused on member service, merchandising, and team supervision. The job involves guiding members with self-service tech, assisting with purchases, stocking floors, and upholding safety and integrity standards.

The position emphasizes teamwork, training, and adherence to policies while delivering excellent customer experiences and supporting club operations including pickup and returns.

Qualifications

• Merchandising and customer service skills required.
• Ability to supervise and train staff.
• Strong communication and ethical conduct essential.

Responsibilities

• Provide member service by acknowledging needs and guiding self-service technology.
• Supervise associates, assign duties, train staff, and ensure policy compliance.
• Stock and maintain sales floor, process returns and pricing per policy.
• Ensure safety, conduct safety checks, and follow hazardous materials procedures.
• Collaborate with managers to drive merchandising and support club pickup operations.

Skills

Merchandising

Customer Service

Supervision

Communication

Ethical Standards

Retail Operations

Job description

$23.00 - $31.00/hr*Full timeShifts may vary

Position Summary... What you'll do... Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services.

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures.

Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to management.

Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.

Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company policy and procedures.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Merchandising, Customer Service, Supervision, Communication, Ethical Standards And Conduct, Retail Operations

Respect the Individual

Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.

Respect the Individual

Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual

Strengthens the team by helping, developing and mentoring others; recognizes others' contributions and accomplishments.

Act with Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Act with Integrity

Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve our Customers and Members

Delivers results while putting the customer first.

Serve our Customers and Members

Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.

Strive for Excellence

Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience.

Strive for Excellence

Drivers continuous improvements; is open to and uses new technologies? and skills; and supports others through change. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $23.00 to $31.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Minimum Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Preferred Qualifications

• Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Primary Location

4835 KIETZKE LN, RENO, NV 89509-6549, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Explore our benefits

Club membershipNo cost to youAs a Sam's Club associate, you're eligible to enjoy a complimentary Sam's Club Membership, which includes access to exclusive pricing, savings events and access to a wide range of products and services, both in-store and online, plus a 10% discount on fresh fruits and veggies.Live Better U100% coveredEarn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.Clear PathwaysGrow your skillsSam's Club has invested in the next generation of talent through in-house training programs and community-based organizations that cultivate opportunities for everyone.Financial perksEnjoy 401(k) matching and stock purchase plansPaid time offTake a break as needed for vacation, sick leave, holidays, parental leave, and moreComprehensive health benefitsMedical, dental, vision, and wellness programs for you and your familyWellbeing programsAccess mental health resources and assistance programs for life's challengesCareer growth opportunitiesTraining, leadership programs, and clear paths to advanceThat's just the beginning. We offer more perks specificto your work location and role. Learn about our benefits Life at Sam's clubAt Sam's Club, we foster a culture of teamwork, growth, and innovation. Here, associates are empowered to take initiative, solve problems, and contribute to a shared mission of delivering exceptional service and value to our members.We believe in supporting each other like family, creating an environment where everyone's voice is heard and respected.Collaboration is at the core of everything we do. Whether it's working together in the club or brainstorming new ideas in the corporate office. We're committed to your development, offering continuous learning opportunities and celebrating the unique skills each associate brings. At Sam's Club, your work makes an impact every day, and we're excited to have you as part of our community.