O/N Merchandising Lead

Sam's Club; Onalaska (WI); On-site; USD 63,039,000 - 85,962,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock plan

Paid time off

Disability & insurance

Company discounts

Live Better U program

Job summary

Sam's Club in Onalaska, WI is hiring to support member service and store operations. The role involves helping members with self-service technology, guiding purchases, locating merchandise, and addressing concerns in line with company guidelines.

You will assist in supervising associates, training staff, and ensuring safety, merchandising standards, and policy compliance. The position also covers stock replenishment, club pickup, and collaboration across departments.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Responsibilities

• Provides member service by acknowledging the member and identifying member needs; assisting with self-service technology; helping with purchasing decisions; locating merchandise; resolving member issues; and promoting Walmart products and services.
• Assists management with supervision of associates by assigning duties, communicating goals, training on processes, guiding service approaches, ensuring policy compliance, and participating in recruiting, scheduling, and evaluating associates.
• Receives and stocks supplies and merchandise; organizes the sales floor; documents policies and procedures.
• Maintains safety by conducting safety sweeps, forklift operations, hazardous material handling, and reporting unsafe conditions.
• Maintains sales floor and merchandise presentation by handling claims/returns, zoning, stocking, displays, and pricing; identifying shrink and damages; securing high-shrink items.
• Monitors product quality through rotation, dating, recalls, and sanitation; sorts merchandise by categories and maintains cleanliness.
• Leads and participates in teams, coordinating work, giving feedback, and modeling adaptability to change.
• Oversees club pickup order picking and staging; ensures items are selected and staged per policy.
• Develops and implements processes by collaborating with managers and staff; analyzes data, tracks progress, and identifies improvements.
• Demonstrates compliance with policies and Open Door Policy; supports ethical standards and integrity in business processes.

Skills

Merchandising

Customer Service

Supervision

Communication

Ethical Standards

Retail Operations

Job description

Position Summary... What you'll do... Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services. Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork, logs, and other required documentation according to company policies and procedures. Maintains safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for forklift spotting and handling and disposing of hazardous materials; following company steel standard guidelines; and correcting and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handling claims and returns; zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed according to company policies and procedures; merchandising area categories; and stocking, zoning, and cleaning all departments. Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges. Oversees the picking and staging of club pick up orders throughout the day; and ensuring products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems. Merchandising, Customer Service, Supervision, Communication, Ethical Standards And Conduct, Retail Operations Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent. Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity to motivate and influence. Respect the Individual: Strengthens the team by helping, developing and mentoring others; recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Serve our Customers and Members: Makes decisions based reliable information; balances short- and long-term priorities; and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; and demonstrates courage and resilience. Strive for Excellence: Drives continuous improvements; is open to and uses new technologies? and skills; and supports others through change. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J. The hourly wage range for this position is $22.00 to $30.00*

• The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Must be 18 years of age or older. 6 months retail experience AND 6 months customer service experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others Primary Location...1211 CROSSING MEADOWS DR, ONALASKA, WI 54650-8560, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.