NYC-Based Customer Success Manager, Growth & Retention

Confido Health; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Equity

Paid Relocation

Unlimited PTO

401(K) through Vestwell

Provided MacBook

Fully Paid Health, Dental, and Vision plans

Catered Lunches on Fridays

Free team dinners

Unlimited coffee and snacks

Job summary

Confido Health is on the lookout for a skilled Customer Success Manager to enhance the post-implementation experience for a portfolio of CPG brands. This role takes charge of net revenue retention by connecting customers with the product team while reporting to the Head of Business Operations.

Ideal candidates should have over 3 years of experience in Customer Success or Account Management, a commercial mindset, and a data-driven approach. The role is based at our NYC headquarters, offering exciting perks including equity and unlimited PTO.

Qualifications

• 3+ years in Customer Success or Account Management at a B2B SaaS company.
• Understanding of net revenue retention and growth strategies.
• Comfortable with data analysis and reporting.

Responsibilities

• Own net revenue retention and customer expansion for your book of business.
• Serve as a strategic advisor to customers for maximum platform value.
• Manage customer feedback for product improvement insights.

Skills

Customer Success

Account Management

Data-driven decision making

Commercial mindset

Job description

Confido Health is on the lookout for a skilled Customer Success Manager to enhance the post-implementation experience for a portfolio of CPG brands. This role takes charge of net revenue retention by connecting customers with the product team while reporting to the Head of Business Operations.

Ideal candidates should have over 3 years of experience in Customer Success or Account Management, a commercial mindset, and a data-driven approach. The role is based at our NYC headquarters, offering exciting perks including equity and unlimited PTO.