NX CAD Support Engineer

Anduril-1; Boston (MA); On-site; USD 129,000 - 171,000; Full time

Job summary

Anduril Industries seeks an NX Cad Admin / Triage support to establish and optimize the Siemens NX CAD environment across engineering and manufacturing teams. You will ensure reliable, high-performance, standardized tools for rapid innovation, onboarding new hires, and maintaining documentation.

You will lead CAD/configuration projects, provide Tier 1–2 CAD/PLM support, and mentor engineers while aligning with security and quality standards.

Qualifications

• Associate or Bachelor’s degree in IT, CS, Engineering, Drafting/Design, or equivalent work experience.
• 2–4 years of IT helpdesk/technical support experience.
• 1–2 years CAD experience with NX or SolidWorks in a professional setting.
• Ability to read NX Logs/Sys Logs and troubleshoot CAD/PLM issues.
• Strong written and verbal communication abilities and customer-focused mindset.
• Proven problem-solving skills and methodical troubleshooting approach.
• Ability to explain technical issues to engineers and non-technical staff.
• Multitask effectively and manage high ticket volumes while prioritizing CAD-stoppage issues.

Responsibilities

• Develop, implement, monitor, and optimize the Siemens NX CAD environment (templates, configs, defaults).
• Provide specialized CAD software support (NX, SolidWorks) to design/engineering teams.
• Manage IT helpdesk queue (e.g., Jira Service Desk) and triage tickets.
• Resolve Tier 1–2 CAD/PLM issues and meet SLAs.
• Onboard new hires with CAD workstations and access rights.
• Create and maintain self-service IT knowledge base articles.
• Provide leadership and training on NX; mentor users and act as escalation point.
• Coordinate configuration/improvement projects with engineering, manufacturing, IT, quality, and service providers.
• Lead reliability and continuous improvement projects for CAD/PLM environment.

Skills

NX CAD

SolidWorks

Ticket triage

Communication

Customer service

Problem solving

Organization

Education

Bachelor's degree

Associate degree

Tools

Jira Service Desk

Teamcenter PLM

NX

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

About the Role

As an NX Cad Admin / Triage support at Anduril, you will be instrumental in establishing, maintaining, and optimizing the Siemens NX CAD environment that powers our engineering and manufacturing teams. You will support the organization and its users on the day to day activities by working side-by-side with all of our users to support their needs, ensuring that designers and engineers have reliable, performant, and standardized tools to rapidly innovate. Your expertise will directly contribute to our ability to design, iterate, and deliver cutting-edge defense solutions at speed and scale.

What You’ll Do

• Develop, implement, monitor, and optimize the Siemens NX CAD environment, including templates, customization files, role-based configurations, and default settings across the organization.
• Provide specialized technical support for CAD software applications used by our design and engineering teams (e.g., [NX, SolidWorks]).
• Manage the incoming IT helpdesk queue [e.g., Jira Service Desk], ensuring tickets are triaged, categorized, and assigned correctly.
• Resolve Tier 1 and Tier 2 technical support tickets related to CAD/PLM software issues.
• Meet or exceed established Service Level Agreements (SLAs) for ticket response and resolution times.
• Onboard new hires by setting up CAD-capable workstations, user accounts, and software permissions.
• Create, organize, and maintain user-facing self-service documentation and internal IT knowledge base articles.
• Provide technical leadership and structured training to engineering and design teams; mentor less experienced users and serve as the primary point of escalation for NX-related issues.
• Coordinate configuration and improvement projects with engineering, manufacturing, IT, quality, and Siemens/external service providers; act as the technical point of contact for significant CAD/PLM issues.
• Lead or champion reliability, capability, and continuous improvement projects related to the CAD/PLM environment; quantify benefits, document outcomes, and implement sustainable improvements.
• Ensure CAD configuration activities comply with site security, quality, and regulatory standards; assess and mitigate operational and data-security risks related to the engineering toolset.

Required Qualifications

• Education: Associate degree or Bachelor’s degree in Information Technology, Computer Science, Engineering, Drafting/Design, or equivalent work experience.
• Experience: 2–4 years of experience in an IT helpdesk/technical support role.
• CAD Experience: Minimum 1–2 years of experience supporting or directly using CAD platforms (NX, SolidWorks) in a professional environment.
• Working knowledge interpreting NX Logs/Sys Logs
• Strong written and verbal communication skills to effectively interact with all levels of the organization.
• Problem‑Solving: Excellent troubleshooting skills with a methodical approach to diagnosing complex software conflicts.
• Communication: Ability to explain complex technical issues to both highly technical engineers and non‑technical staff.
• Customer Service: A patient, empathetic, and helpful attitude toward end‑users under tight deadlines.
• Organization: Strong multitasking skills to manage a high volume of tickets while prioritizing critical CAD‑stoppage issues.

Preferred Qualifications

• Experience administering Teamcenter PLM, including workflow, BOM, and access configuration.
• Multi‑skilled experience administering and configuring Siemens NX with advanced troubleshooting capability across CAD, CAM, and CAE environments.
• Experience configuring NX templates, customization files, role‑based settings, and standardized environments for multi‑user deployments.
• Capable of obtaining U.S. Secret security clearance

US Salary Range

$129,000 - $171,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top‑tier benefits for full‑time employees, including:

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits .

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