NW Deployment Technician IV,, DCC Communities

Amazon; Newark (NJ); On-site; USD 47,000 - 83,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Network Technician II to help scale and maintain our enterprise network across data center locations. You will support capacity management, troubleshoot networking devices, and collaborate with internal customers and vendors.

You will join a diverse team of engineers and program managers, follow best practices, and contribute to automation efforts while traveling as needed up to 60%.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Build out first level router-aggregates and support network scaling projects.
• Manage work and priorities through ticketing systems and workflows.
• Troubleshoot networking, routing and inter connectivity issues.
• Travel up to 60% within the geographic area, possibly internationally.
• Move and lift equipment up to 50 lbs.

Skills

Networking

Linux

Hardware troubleshooting

Customer interaction

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

Job ID: 10515455 | Amazon Data Services, Inc.

Amazon Web Services (AWS) is looking for a Network Technician to join our growing team within infrastructure operations. You will work in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.

The position's responsibilities include capacity scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Scaling Leadership and Technical Program Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting.

As a Network Technician II you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of Amazon Web Services vast network infrastructure, Network Technicians establish and follow best practices and refine operational procedures.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Build out first level router-aggregates, build the console network for new rooms, and support network scaling projects
• Any physical requirements are expectations with reasonable accommodations
• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaboration with various stake holders to remove project obstacles
• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
• Up to 60% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationally
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Participate in the migration, basic configuration and rollout of new or upgraded hardware
• Moving and lifting computer equipment up to 50 lbs

A day in the life

Our team has three primary tasks:

1. Providing the first level networking devices to serve our customer racks entails various tasks (the name of the game is efficiency): You will track network rack intake and delivery; work with various onsite teams to request for rack space, power, and cooling for network racks. And then partner with network engineers to ensure all configurations are ready. You'll also be working on link and device troubleshooting within a certain Service-Level Agreement
2. There is also console builds (and room builds) that are really exciting. You'll be exposed to more teams whose goal is to provide more space and capacity for customer racks.
3. Work with ID-Scaling peers to build higher-level networking devices.

Basic Qualifications

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NJ, Newark - 33.99 - 59.61 USD hourly

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https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.