Nuuly Operations Manager (Night)

Nuuly; Raymore (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN is seeking an Operations Manager for its Inspections and Plant teams at the Raymore, MO site (1300 South Dean Ave). The role leads multi-channel fulfillment operations, ensuring on-time product delivery and coordinating with cross-functional partners.

Shifts: Sun–Wed and Wed–Sat, 5:30pm–4:00am. The ideal candidate has 3–5 years in a DTC fulfillment setting, a Logistics-related degree, and experience with Manhattan WMS and OMS.

Qualifications

• Bachelor’s degree or higher in Logistics, Business, Supply Chain, or equivalent.
• 3–5 years of post-college experience in a direct-to-consumer fulfillment environment.
• Experience with Warehouse Management Systems (WMS) like Manhattan and OMS is required.

Responsibilities

• Ensure customer satisfaction by delivering the right products on time.
• Collaborate with management and cross-functional teams to troubleshoot operational issues.
• Mentor and guide supervisors, leads, and employees for professional growth.
• Establish clear performance standards and recognize top performers.
• Ensure compliance with Loss Prevention protocols.

Skills

Leadership

WMS Manhattan

OMS

Fulfillment operations

Education

College degree in Logistics

Industrial Engineering or related

Tools

Manhattan WMS

Order Management System (OMS)

Job description

Location

This position is located at 1300 South Dean Avenue, Raymore, Missouri, 64083 United States

Role Summary

Available Department

• Inspections
• Plant

Shifts

• Sunday - Wednesday; 5:30pm - 4:00am
• Wednesday - Saturday; 5:30pm - 4:00am

The Operations Manager is equipped with an in-depth comprehension of E-commerce, Wholesale, and Retail replenishment fulfillment, essential for effective leadership in a multi-channel fulfillment center. Thriving in a dynamic, production-driven atmosphere, they excel in guiding teams towards achieving ambitious goals. Their proactive approach enables them to anticipate challenges, devise solutions, and handle multiple tasks with attention to detail. With a wealth of experience in various Material Handling Equipment (MHE) automation methods including cross belt units, shipping sorters, high-density wave/tote buffers, and the pack-to-wall packing method, they bring invaluable expertise to streamline operations.

Role Responsibilities

• Ensure customer satisfaction by delivering the right products on time to meet customer needs daily while collaborating with support teams to enhance current processes and company initiatives.
• Collaborate with management and cross-functional teams to troubleshoot and resolve operational issues promptly.
• Cultivate effective working relationships across all organizational levels using excellent verbal and written communication skills.
• Mentor and guide supervisors, leads, and employees, fostering their professional growth and development.
• Establish clear performance standards and recognize outstanding performance accordingly.
• Implement progressive disciplinary measures when necessary, in collaboration with department supervisors.
• Act as a liaison between associates and senior management, addressing concerns and communicating effectively with HR when needed.
• Individuals must be motivated team players with a positive attitude and possess excellent verbal and written communication skills.
• Identify and address preventive maintenance and safety issues proactively.
• Ensure compliance with Loss Prevention (LP) protocols.
• Lead or participate in startup meetings to align team objectives.
• Conduct regular inspections to uphold quality standards and accuracy.
• Cross-train associates across departments to enhance operational versatility.
• Provide necessary equipment and supplies to support staff in their roles.
• Labor share and support other departments as required or (needed) by the business.
• Fulfill any other duties as assigned.

Role Qualifications

• College degree in Logistics, Business, Accounting, Finance, Industrial Engineering, or equivalent work experience.
• 3 to 5 years of post-college experience in a direct-to-consumer fulfillment environment.
• Proficient in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS)
• Extensive experience in various departments, including leadership roles.
• Proficient in leading teams to achieve departmental goals.
• Demonstrated capability in handling additional project/scope work beyond individual departmental responsibilities.
• Strong focus on evaluating the impact on departmental performance, shift efficiency, and overall building operations.
• Proven track record of spearheading projects outside of the assigned department, contributing to positive business outcomes.
• Skilled in developing personnel and fostering talent growth through succession planning initiatives.
• Maintain acceptable attendanceand must be able to work overtime as required
• Comprehend and follow work instructions to meet productivity and quality standards

Physical Requirements

• Stand and walk throughout a shift
• Climb, balance, kneel, crouch, or crawl for extended periods
• Reach, pull, push, and lift freight and other objects of various shapes, sizes, and weights up to 50 pounds
• Operate warehouse equipment safely as required for the position (i.e. pallet jack, box cutter, carts) which requires coordinated movements

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.