Nutrition Services Representative - PM

Mary Free Bed; Grand Rapids, Northern (MI, KY); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Mary Free Bed in Grand Rapids, MI is seeking a Nutrition Services Representative for the evening shift. This hospitality role handles meal selections, tray accuracy, delivery and rounds to ensure patient satisfaction with kindness and respect.

The position requires a high school diploma and strong communication and customer service skills, along with the ability to follow policies and procedures and work with the Food Services team.

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and customer service skills.
• Ability to follow written and oral directions and use standard measures.

Responsibilities

• Handle meal selections and tray setup.
• Deliver and pick up meal trays and assist patients with tray setup.
• Conduct rounds for patient satisfaction and ensure service quality.
• Follow all policies, safety, and infection control procedures.

Skills

Customer service

Communication

Follow directions

Education

High school diploma

Job description

## Nutrition Services Representative - PMApply: Grand Rapids, MI: Full time: Posted Today: JB103296Evening Shift (United States of America)**Hours:** Monday-Friday & every other weekend - 11:00am to 7:30pm.**Mary Free Bed Summary**We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care**Mission Statement**Restoring hope and freedom through rehabilitation.**Employment Value Proposition**At Mary Free Bed, we take pride in our values-based culture:* **Diversity, Equity, and Inclusion.** Our Commitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion **T.O.G.E.T.H.E.R.*** **Focus on Patient Care.** A selfless drive to serve and heal connects all MFB employees.* **Clinical Variety and Challenge.** An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.* **Family Culture.** We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.* **Trust in Each Other.** Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.* **A Proud Tradition**. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.**Age Specific Responsibility**Must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in assigned department. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirements relative to age-specific needs and to provide the care needed as described in the department’s policies and procedures.**Summary**The Nutrition Services Representative (NSR) is a hospitality role. The NRS is responsible for every aspect of serving patients. This includes getting meal selections, checking trays for accuracy, delivering and picking up of meal trays, assisting patients with tray setup, and conducting rounds for patient satisfaction. An NSR must have a kindness and respect for patients and be pleasant at all times in order to provide exceptional service. **Essential Job Responsibilities*** Performing all work duties and routines as assigned by the manager, including using various dietary utensils, equipment and supplies.* Assist in the preparation of meals.* Meet scheduled mealtimes and snack times.* Follow all policies and procedures, Federal and State regulations.* Perform all cleaning duties and follow cleaning schedule.* Assist in loading carts and serving meals.* Follow reporting procedures for the following: + Equipment or supply needs. + Any item requiring replacement or repair. + Any broken, unsafe, or malfunctioning equipment.* Attend all meetings or in-services needed.* Follow all safety regulations and codes.* Follow all infection control procedures.* Understand disaster procedures for drills and emergencies.* Embrace Diversity, Equity and Inclusion, by:**T**reating everyone with dignity and respect**O**pening more doors to opportunities for underrepresented cultures**G**rowing talent and people**E**valuating and eliminating disparities**T**aking action against injustices, bias and racism**H**onoring our differences and how to collaborate**E**ducating staff, patients and the communities we care for**R**estoring Hope and Freedom, **together****Customer Service Responsibilities**Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.**Responsibilities in Quality Improvement**Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.**Essential Job Qualifications*** A high school diploma, GED or equivalent preferred, work permit may be required* Communication and customer service skills, good hand-eye coordination* Ability to follow written and oral directions* Ability to use standard measures required**Physical Requirements for Essential Job Qualification****None****Occasionally****(Less than 1/3)****Frequently (1/3 to 2/3)****Majority (More than 2/3)**Compensation based on experience, starting from $17.00.*The above statements are intended to describe the general nature and level of work being performed by employees in this classification. **If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.****Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.*