Nutrition Services Assistant - Patient Services

Augusta Health; Fishersville (VA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings plans

Earned Wage Access Program

Paid time off and flexible scheduling

Career development programs

Onsite childcare

Free onsite parking

Employee discounts

Job summary

Augusta Health in Fishersville, VA is seeking a Nutrition Services Assistant to support patient meals and dietary services. You will greet patients, deliver meals, assist with tray setup, and help with cleaning, sanitizing, and general kitchen duties.

The role requires strong customer service, teamwork, and adaptability, with opportunities to contribute to a patient-centered environment and collaborate with clinical and food service teams.

Qualifications

• No formal education required; high school diploma preferred.
• Experience in food service or healthcare is a plus.
• Familiarity with Augusta Health systems and patient-centered service is beneficial.

Responsibilities

• Greet patients in a professional and friendly manner.
• Deliver meal trays to patient areas and assist with trays setup.
• Perform dishwashing, cleaning, and sanitation tasks as directed.
• Assist in meal preparation and assembling portions for patients.
• Enter patient meals and generate routine reports as needed.
• Operate a company vehicle to deliver meals to remote building areas.

Skills

Customer service

Teamwork

Communication

Prioritization

Hand-held scanner

Basic computer knowledge

Education

High School Diploma or equivalent

Tools

Hand-held scanner

Basic computer

Job description

Overview:

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Why Join Augusta Health?

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Total Rewards & Benefits (may vary by position):

• Comprehensive insurance package including medical, dental, and vision coverage.
• Retirement savings plans and financial wellness support programs.
• Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday.
• Generous paid time off and flexible scheduling to promote work-life balance.
• Career development programs including clinical ladders, shared governance, and advancement opportunities.
• Personalized onboarding with dedicated preceptors and ongoing educational support.
• Tuition reimbursement and access to onsite childcare.
• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy.
• Competitive pay with shift/weekend differentials.
• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets).

Job Summary:

The Nutrition Services Assistant plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

This individual Greets patients in a professional and friendly manner. Delivers meal trays directly to patient areas as specified. Assists patients with meal tray setup. Performs customer service and service recovery skill. Picks up trays from patient areas at designated times. Tend and load dishwasher. Deliver clean dishes and utensils to proper kitchen areas. May pre-wash certain items by hand: such as pots and pans. May sweep and mop floors, dispose of trash and garbage as needed. Performs cleaning duties included in job flow as well as those assigned by supervisor.

Assist in preparing such items as: salads, desserts, or nourishment. Assembles prepared food on trays for patients-regular and modified diets. Maintains tray line in a clean, neat, and orderly manner. May call patients for meal orders as well as taking orders from patients. May perform office-related duties such as entering patient meals, snacks and supplements, and generating reports. May deliver meals to outer building on campus by driving a company vehicle. Supervised by Department Supervisor, Patient Services Manager, Assistant Director, Chief Clinical Dietitian, and Director.

Essential Job Duties:

• Following proper delivery procedures to ensure patient safety.
• Always checks to make sure dish machine temperatures are correct before processing dishes to ensure proper cleaning and sanitizing procedures.
• Following dish washing procedures.
• Uses proper chemicals correctly in dish washing and sanitizing.
• Following proper dish pulling procedures.
• Consistently check clean dishes to ensure all particles are removed.
• Clean lowerators and dish carts before loading with clean dishes.
• Demonstrates the ability to use and clean all necessary food service equipment.
• Dispose of trash periodically throughout the shift.
• Following policy and procedures that relate to food service.
• Properly dates, labels leftovers, stores in proper place. Demonstrates recipe adherence and is knowledgeable of allergens and diet restrictions.
• Observes Universal Precautions.Ensures all items are ready and in reach once tray line begins.
• Following cleaning schedules and completes cleaning tasks.
• Communicating efficiently while answering and making phone calls to patients or staff.
• Following proper procedures that relate to administrative duties.
• Adhere to organizational policies and procedures.
• Following driving laws while transporting patient meal trays.

Required Qualifications:

• Education: None.
• Licensure/Certification: None.
• Experience: None.
• Driver's License: N/A.
• Eligibility to work in the United States and meet Virginia state employment requirements.

Preferred Qualifications:

• Education: High School Diploma or equivalent.
• Licensure/Certification: ServSafe
• Experience:
  • Food service.
  • Customer service.
  • Administrative duties.
• Prior experience in a hospital, healthcare system, or related service-oriented environment.
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus.

Competencies, Knowledge, Skills and Abilities:

• Communicate well with fellow team members and patients.
• Efficiently work well together as a team to achieve goals.
• Ability to prioritize tasks and meet deadlines efficiently.
• Ability to use a hand-held scanner and obtain basic computer knowledge.
• Ability to adapt to changing workload and willingness to learn.

About Augusta Health:

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Pay Transparency Statement:

The pay range reflects the current compensation range for this position at the time of posting. Individual offers are determined based on directly related experience, skills, education, internal equity, and other job-related factors. Not all candidates will qualify for the upper end of the posted range.

Equal Opportunity Statement:

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.