Nutrition Retail Manager

Intermountain Health; Grand Junction (CO); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Intermountain Health in Grand Junction, CO seeks a seasoned Retail Services Manager within Culinary Services to lead daily hospital retail operations and deliver an exceptional guest experience.

This full-time role oversees staffing, budgets, quality initiatives, compliance, signage, and catering communications, partnering with interdisciplinary teams to ensure service excellence and cost-effective delivery.

Qualifications

• Experience managing a food retail operation in a hospital or similar setting.
• Proven ability to lead service line operations and supervise staff.
• Food Handler Permit or ServSafe certification by first day of work.
• Experience in a commercial kitchen and following recipes with proper equipment.
• Strong written and verbal communication skills.

Responsibilities

• Implements best practices to deliver care and service at appropriate cost.
• Manages employees to meet food safety standards and regulatory guidelines.
• Assists in budget planning, forecasting, revenue, and productivity tracking.
• collaborates with staff and committees to share information and resolve conflicts.
• Monitors quality and satisfaction scores; develops improvement plans.
• Oversees hiring, training, mentoring, evaluation, and disciplinary actions.

Skills

Food Service

People Management

Business

Computer Literacy

Interpersonal Communication

Education

ServSafe certification

Certified Dietary Manager (CDM)

Tools

Word processing

Excel

Database systems

Scheduling software

Job description

Job Description

This position is responsible for all aspects of Retail Services within the Culinary Service department in the hospital. This role provides

leadership and direction related to the optimal provision of meals and services to guests by creating an exceptional customer experience in the retail setting. This position is responsible for daily retail operations, implementation of system-level best practice standards, organization and management of quality initiatives, regulatory compliance, caregiver productivity, cost-effective service delivery, and realized customer expectations.

Posting Specifics

Pay Rate: Based on Experience

Shift Details: Full-Time (40hrs/wk). Monday through Friday, 5:00 a.m. to 1:30 p.m. Hours may occasionally extend beyond the scheduled shift to accommodate meetings, operational needs, or other business requirements. Weekend and holiday work may be required on a rotational basis or to provide coverage as needed.

Additional Details: Preferred candidates will have prior management experience, strong customer service skills, and the ability to interact professionally with guests. Excellent written communication skills are essential, as this role is responsible for creating customer-facing signage for retail and catering services, as well as managing catering confirmation communications. We are seeking someone who is highly engaged with their team, proactive in addressing challenges, and committed to finding effective solutions.

Essential Functions

• Implements established best practices to deliver exceptional care and service at the appropriate cost.
• Manages employees to ensure that food safety standards and regulatory guidelines are met.
• Establishes financial objectives by assisting in budget planning, forecasting, revenue, and measuring productivity while maintaining a viable financial status.
• Participates and communicates with staff and interdisciplinary committees to share information, resolve conflict, and provide excellent customer service.
• Monitors quality and satisfaction scores. Develops and implements plans to achieve desired outcomes consistent with facility and system guidelines
• Manages all human resources functions including hiring, training, mentoring, evaluating, conflict resolution, constructive discipline, and termination

Skills

• Food Service
• People Management
• Business
• Computer Literacy
• Interpersonal Communication

Minimum Qualifications

• A demonstrated understating of the key functions needed to manage a food retail operation.
• Proven ability to lead service line operations and provide sound people leadership and management skills.
• Food Handler Permit (as required by State) or ServSafe certification is required by first day of work. ServSafe certification obtained within 90 days of hire date if not current.
• Demonstrated ability to work in a commercial kitchen.
• Follows recipes and/or instructions in the preparation of food items and appropriately utilizes commercial cooking equipment
• Demonstrated highly effective verbal, written, interpersonal, and communication skills.
• Experience using word processing, advanced or complex spreadsheet and database applications, internet and e-mail and scheduling applications, as well as computerized tracking systems.
• Certified Dietary Manager (CDM) certification obtained within one year of hire date is required for facilities with an attached LTC unit (HRH and GMH).
• Financial Competence

Preferred Qualifications

• Demonstrated ability to lead and manage a diverse team.
• Demonstrated ability to work and navigate the complexities of hospital food service operations
• Demonstrated effective business and financial skills in the food retail industry.
• Demonstrated experience in quality improvement initiatives.
• Certified Dietary Manager Certification

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs
• Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.
• Remain standing for long periods of time to perform work. Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals

Location

St. Marys Regional Hospital

Work City

Grand Junction

Work State

Colorado

Scheduled Weekly Hours

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$26.17 - $40.40

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn More About Our Comprehensive Benefits Package Here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.