Nutrition Center Coordinator – Meals on Wheels

Tri-Valley, Inc.; Franklin (MA); On-site; USD 23,000 - 24,000; Part time

Job summary

Tri-Valley, Inc. in Franklin, MA is seeking a Nutrition Center Coordinator to oversee daily meal site operations for Meals on Wheels across Franklin, Bellingham, and Medway.

The role supports older adults with nutritious meals, friendly visits, and wellness checks to promote health and independence. You will coordinate deliveries, assist volunteers and drivers, maintain records, and follow food safety procedures while collaborating with Nutrition Services leadership to ensure reliable service

Qualifications

• High school diploma or equivalent required.
• Strong organizational and time management abilities.
• Excellent communication, both in-person and by phone/email.
• Ability to coordinate volunteers and daily assignments.
• Comfort with basic math and recordkeeping.
• Confidential handling of consumer information.
• Reliable, punctual, and adaptable to changing needs.
• Willingness to learn delivery routes and procedures.

Responsibilities

• Coordinate daily meal site operations, including supplies and deliveries.
• Maintain accurate records and submit documentation promptly.
• Manage driver and volunteer schedules and coverage.
• Support volunteer recruitment, orientation, and training.
• Maintain clean, safe Nutrition Center following food safety practices.
• Follow wellness check protocols and report safety concerns.
• Handle calls from consumers, drivers and volunteers and relay needs.
• Attend staff meetings and participate in ongoing training.
• Foster professional relationships with consumers and partners.
• Perform related duties as assigned.

Skills

Organizational skills

Time management

Effective communication

Volunteer coordination

Problem solving

Dependable

Adaptability

Education

High school diploma or equivalent

Job description

25 Hours per Week | Serving Franklin, Bellingham & Medway

Location: Franklin, MA
Pay: $16.43–$17.42 Hourly
Schedule: Monday–Friday | 25 Hours per Week

Tri-Valley, Inc. is seeking a caring, dependable, and organized individual to coordinate daily operations at our Meals on Wheels Nutrition Center in Franklin, serving older adults in Franklin, Bellingham, and Medway. This rewarding position plays an important role in ensuring a vulnerable population receives nutritious meals, friendly visits, and an essential wellness checks that support their health, safety, and independence.

The Nutrition Center Coordinator is part of a dedicated and supportive Nutrition Services team, with ongoing training, guidance, and assistance provided by the agency.

Position Summary

The Nutrition Center Coordinator is responsible for coordinating daily meal site activities, supporting volunteers and paid drivers, maintaining accurate records, and following established food safety and program procedures. This position works closely with Nutrition Services leadership and administrative staff to ensure the efficient and reliable delivery of Meals on Wheels services throughout the three-town service area.

Key Responsibilities

• Coordinate daily meal site operations including ordering site supplies, preparing deliveries, sending daily meal counts and communicating late cancels or consumers not home to program admin to help monitor the program’s overall food waste.
• Maintain accurate records and submit documentation in a timely manner.
• Coordinate daily schedules, route assignments, and coverage for volunteer and paid drivers.
• Support volunteer recruitment, orientation, and training efforts with guidance and assistance from Nutrition Services leadership.
• Maintain a clean, safe, and organized Nutrition Center while following established food safety, sanitation, and proper food handling procedures.
• Follow established wellness check protocols and promptly report consumer safety concerns to the main office.
• Field incoming phone calls from consumers, drivers and volunteers and share relevant information and concerns with the main office such as delivery concerns, food quality or temperature issues, and other operational needs to Nutrition Services staff for appropriate follow-up.
• Coordinate substitute driver coverage within the current system as needed and provide support at other Nutrition Centers when necessary.
• Attend staff meetings and participate in ongoing, agency-supported training.
• Foster positive, professional relationships with consumers, volunteers, coworkers, caterers, and host agency personnel.
• Perform other related duties as assigned.

Qualifications & Skills

• High school diploma or equivalent.
• Strong organizational and time management skills.
• Effective communication skills, including in-person, telephone, and email correspondence.
• Ability to coordinate volunteer schedules and daily assignments.
• Comfort with basic math and recordkeeping.
• Ability to handle confidential consumer information appropriately.
• Dependable, punctual, and adaptable to changing daily needs.
• Willingness to learn delivery routes, program procedures, and volunteer training practices.
• Strong problem-solving skills, a collaborative attitude, and a willingness to ask questions and seek guidance when needed.
• A compassionate and respectful approach to working with older adults and community volunteers.

Requirements

• Valid driver’s license, reliable vehicle, and proof of insurance.
• Satisfactory motor vehicle driving record.
• Ability to meet deadlines and maintain detailed records.
• Regular and reliable attendance.

Physical & Work Environment Demands

• Frequent standing and walking.
• Must be able to carry or push up to 40 lbs.
• Occasional driving, including meal delivery to consumers.
• Basic computer use required.

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