Nutrition Care Patient Services Representative

University of Utah Health; Salt Lake City (UT); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

University of Utah Health in Salt Lake City seeks a patient-focused Nutrition Assistant for inpatient dietary services. You will coordinate meal service with care teams, collect preferences, and ensure accurate delivery of meals that meet orders and dietary restrictions.

This role supports nutrition care by communicating with doctors, nurses, dietitians, and health unit coordinators, while assisting patients with selections and tray delivery as needed.

Qualifikationen

• Minimum one year of customer service experience.
• Utah Food Handler Permit or Food Protection Manager certification must be obtained within 30 days of hire.
• Incumbents assigned to patient care units must complete a hospital provided nutrition exam within one month of hire.
• Additional license requirements as determined by the hiring department.

Aufgaben

• Acts as liaison for inpatient unit to ensure meal service and delivery meet needs.
• Responds to meal service calls from patients and resolves or refers issues.

Kenntnisse

Customer service

Communication

Team player

Nutrition knowledge

Jobbeschreibung

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position provides exceptional patient service and nutritional care for patients in an inpatient care unit by making sure the patient's dietary needs are met. This position is not responsible for providing care to patients.

Corporate Overview

The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Serves as a liaison for the assigned inpatient care unit to ensure that meal service, orders, and delivery needs are met.


• Responds to meal service related calls and pages from patients and helps to resolve or refers any problems to the appropriate individual.


• Interacts and coordinates with doctors, nurses, dietitians, health care assistants and health unit coordinators to ensure that nutritional orders are accurate and the patient's dietary needs are met accurately and efficiently.


• Interacts with the patient by explaining the Nutrition Care Services program, collects personal preferences, records meal requests, and personally delivers each meal of the day.


• Inputs all special nutrition requests and personal preferences into the nutrition software system correctly and in a timely manner so that all meals can be delivered on schedule.


• Manages special requests made by patients or their families and determines when to refer questions to nutrition care technicians, dietitians, or department supervisors.


• Assists patients with making nutrition selections that are compliant with their diet.


• May collect trays and clean patient care unit galley after meals.


• May prepare patient areas for trays prior to meals and the deliver the appropriate tray to each patient.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.


• Demonstrated communication and human relations skills.


• Demonstrated knowledge of nutrition in order to understand special diet orders.


• Ability to work as a team player and as an individual.


• Demonstrated knowledge of when to help other representatives who have a larger patient caseload.


• Ability to appropriately handle customer issues or complaints.

Required Qualifications

• One year of customer service experience.


• One of the indicated food handling permits must be obtained within 30 days of employment.


• Incumbents assigned to patient care units must successfully complete a hospital provided nutrition exam within one month of hire.

Licenses Required

• One of the following


• Current Utah Food Handler Permit.


• Current Food Protection Manager certification, accredited by ANSI.

* Additional license requirements as determined by the hiring department.

Preferred Qualifications

• Knowledge of medical terminology.


• Food service experience.

Working Conditions and Physical Demands

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. This position may be standing and walking for sustained periods of time.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking