Nutrition Care Coordinator

Option Care; Chicago (IL); On-site; USD 26,000 - 43,000; Full time

Job summary

Option Care Health in Chicago, IL is seeking a qualified enteral nutrition support specialist to coordinate provision of formula and supplies, maintain orders, and assist patients with formulary needs.

You will monitor enteral nutrition patients, track orders and expirations, coordinate pump maintenance, and assist with patient inquiries and billing questions in collaboration with clinical and supply teams.

Qualifications

• High School Diploma or equivalent and at least one year of relevant work experience.
• Experience organizing information and communicating with the public.
• Excellent oral and written communication and customer service skills.
• Knowledge of basic medical terminology.
• Basic competency with Microsoft Office software.

Responsibilities

• Performs monthly monitoring of enteral nutrition patients including review of supply inventory and processing of delivery tickets.
• Maintains current enteral orders, tracks expiration dates, and generates renewals.
• Provides patients with formulary supply types and quantities within guidelines and promotes formulary conversion.
• Ensures authorization and order are not expired prior to refill; communicates with authorization staff as needed.
• Takes payment from patients/caregivers and escalates questions to Patient Pay.
• Responds to enteral patient inquiries and tracks shipments as requested.
• Coordinates enteral pump swaps and maintenance; provides pump troubleshooting.
• Places outbound calls to patients in advance of monthly refill.
• Coordinates inventory needs with Supply Chain and CMC warehouse staff.

Skills

Communication skills

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Extraordinary Careers. Endless Possibilities.With the nation’s largest home infusion provider, there is no limit to the growth of your career. Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.Job Description Summary:Qualified individual who supports enteral nutrition patients by coordinating the provision of formula and supplies in an accurate and timely basis. Maintains a cohesive relationship with all related enteral staff to maximize the effectiveness of the nutrition program.Job Description:Job ResponsibilitiesPerforms monthly monitoring of enteral nutrition patients including review of supply inventory by completing the ENT-Enteral Refill Assessment and processing of Delivery Tickets either via PHD drop shipments or for CMC shipment as needed, coordinating any necessary follow up with appropriate department or team member.Maintains current enteral orders, tracks expiration dates, generates order renewals in advance of order expiration, and faxes to prescribers.Provides patients with formulary supply types and quantities within guidelines established and promotes formulary conversion where indicated.Ensures authorization and order are not expired prior to refill, and communicates with teammates responsible for authorization as needed.Takes payment from patients/caregivers as required, and escalates payment questions/concerns to Patient Pay team.Responds to enteral patient inquiries, including tracking shipments when requestedCommunicates with CMC Pump Champion and pharmacy/warehouse teams on enteral pump needs, problems, issues and helps coordinate pump swap communication when needed. Provides pump troubleshooting with patients.Coordinates enteral pump swaps for yearly maintenance as required by ACHC and as needed and completes ENT-Discharge with pump progress notes when appropriate.Coordinates inventory needs with Supply Chain and CMC warehouse staffFollow enteral discharge for inactivity process to maintain clean census. Places outbound calls to patients in advance of monthly refill.Identifies and escalates clinical or operational enteral issues beyond capability of position to the appropriate enteral team member, including Nutrition Care Specialist, Enteral Supervisor, ECOE Manager, or DietitianObserves legal and nutrition guidelines for safeguarding the confidentiality of patient information.Performs other duties as required or requested.Participates in on-call ECOE rotation as scheduled by Enteral COE Manager or Enteral SupervisorBasic Education and RequirementsHigh School Diploma or equivalent and at least one year of relevant work experienceBasic ExperienceExperience in organizing information and communication with the publicExcellent oral and written communication skills. Excellent customer service skills.Flexible and able to work effectively in multidisciplinary teamKnowledge of basic medical terminologyBasic competency with Microsoft Office softwarePQIsExperience in enteral nutritionExperience ordering products and coordinating deliveriesKnowledge of medical records, reimbursement and/or nutritionDue to state pay transparency laws, the full range for the position is below:Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.Pay Range is $18.72-$31.20Benefits:-Medical, Dental, & Vision Insurance-Paid Time off-Bonding Time Off-401K Retirement Savings Plan with Company Match-HSA Company Match-Flexible Spending Accounts-Tuition Reimbursement-myFlexPay-Family Support-Mental Health Services-Company Paid Life Insurance-Award/Recognition ProgramsOption Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.