Nursing Support Supervisor

Option Care Enterprises; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Job summary

Option Care Health, Inc. is seeking a Nursing Support Supervisor to assist the Area Director of Nursing and Nurse Manager in ensuring patients receive prescribed drug therapies in line with policies and accrediting standards.

The role oversees scheduling staff and clinical clerks, driving quality and efficiency across the home health care team. Responsibilities include coordinating patient care, resolving issues, and ensuring adherence to documentation and billing requirements.

Qualifications

• High School diploma or GED required.
• Minimum of 2 years home health care experience providing specialty nursing care.
• At least 1 year of experience directly or indirectly managing people, OR at least 3 years of relevant nursing experience with demonstrated progression.
• Access to a reliable means of transportation for home visits with a valid driver's license and proof of insurance.
• Experience applying local, state, federal, accrediting body, and OSHA rules and regulations.
• Experience providing customer service to internal and external customers, including meeting quality standards.
• Experience in indirect management of team members, including training and assignment of work.

Responsibilities

• Oversees staff responsible for arranging patient care.
• Monitors, evaluates and improves the quality of patient care across the support team.
• Facilitates patient complaints or issues for resolution with the appropriate department.
• Manages staffing requirements and ensures scheduling needs are met.
• Supports and monitors daily agency operations and communication.
• Applies knowledge of documentation and billing requirements for home health/infusion care.
• Participates in professional advisory committees and infection prevention/process improvement teams.

Skills

Staff supervision

Nursing care

Scheduling

Regulatory knowledge

Communication

Education

High School diploma or GED

Tools

Microsoft Word

Job description

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary

The Nursing Support Supervisor is a qualified professional who is responsible to assist the Area Director of Nursing and Nurse Manager in the compliance of patients with prescribed drug therapies in accordance with the Option Care policies, Federal, State, professional standards of practice and accrediting body requirements. The Nurse Support Supervisor oversees administrative support staff positions of schedulers and clerks. Job Description:

Job Responsibilities

• Oversees staff responsible for arranging patient care.
• Supervises, monitors and evaluates the quality and effectiveness of patient care across the support team.
• Facilitates patient complaints or issues for resolution or to appropriate department
• Insures management is aware of staffing needs and requirements.
• Has oversight of scheduling needs with staffing availability.
• Supports and monitors daily activities with regard to effective agency operations and communication.
• Utilizes knowledge of documentation and billing requirements for home health/infusion care goods and services.
• Assists in development and implementation and evaluation of nursing support staff continuing education and orientation programs.
• Monitors and assists with the coordination of all agency activities related to nursing including direct and indirect patient services.
• Assists with contact to patients and clinicians to schedule and confirm deliveries and visits (PTO Coverage)
• Speaks knowledgeably of the scope of services that are available through Option Care: Description of available services is accurate; Provides support to sales professionals.
• Participates as a member of the professional advisory committee, infection prevention and process improvement teams, including conducting chart audits. Identifies opportunities for improvement and communicates to the Area Director of Nursing and Nurse Manager and/or Director of Operations.
• Participates in nursing department on call responsibilities as needed.
• Maintains confidentiality of patient and proprietary information.

Supervisory Responsibilities

Does this position have supervisory responsibilities? Yes.

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education and/or Experience Requirements

• High School diploma or GED required.
• Minimum of 2 years of home health care experience providing specialty nursing care, such as infusion therapy, maternal-child health, disease state management pediatric nursing, etc.
• At least 1 year of experience directly or indirectly managing people including hiring, developing, motivating and directing people as they work, OR at least 3 years of relevant nursing experience with demonstrated progression.

Basic Qualifications

• Access to a reliable means of transportation which will enable the incumbents to make home visits to treat/attend to their patients. If such means of transportation would include a personal vehicle, a valid driver's license and a proof of insurance would be required.
• Experience applying knowledge of local, State, Federal, accrediting body, and OSHA rules and regulations.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience in the indirect management of team members, including assisting in the development, training and assignment of work/projects to other members of a team.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets