Nursing Supervisor - URC (OKC area)

Family & Children's Services; Oklahoma City (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Family & Children’s Services is seeking an experienced Nurse Supervisor to support day-to-day operations of the nursing staff at a 24-hour Behavioral Health Crisis Center. The role emphasizes trauma-informed, person-centered care for individuals in mental health or substance use crises.

The position requires RN licensure in Oklahoma, ASN or higher, and supervisory experience. Responsibilities include staff supervision, direct care, training, crisis intervention, and program leadership roles as

Qualifications

• ASN required; BSN preferred.
• 1+ years supervisory experience; Charge Nurse acceptable.
• Experience with mental health/substance use crises preferred.

Responsibilities

• Ensure adequate nursing coverage and supervision on all shifts.
• Provide direct nursing care on the unit as needed.
• Ensure services follow established protocols.
• Monitor and improve workflow for safety and efficiency.
• Provide clinical consultation and crisis intervention.
• Oversee the clinical nursing student program.
• Act as interim Nurse Manager when needed.

Skills

Nursing leadership

Crisis intervention

Staff training

Communication skills

Emergency response

Discretion & confidentiality

HIPAA knowledge

Interdisciplinary collaboration

Education

ASN required

BSN preferred

Tools

CPR/First-Aid training

BLS certification

Driver's license

Job description

JOB SUMMARY: The Nurse Supervisor is responsible for supporting the manager in day-to-day operations of the nursing staff at a 24-hour Behavioral Health Crisis Center operating under the CCBHC model. This role ensures the delivery of high-quality, trauma-informed, and person-centered care to individuals experiencing mental health or substance use crises.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

• Ensure adequate nursing coverage and supervision on all shifts.
• Provide direct nursing care on the unit as needed.
• Ensure all services follow established protocols.
• Monitor and improve workflow for safety and efficiency.
• Maintain a daily presence to observe, assess, and adjust staff and client interactions.
• Monitor environmental factors that may impact client care.
• Notify program leadership of issues requiring higher-level management or security intervention.
• Motivate staff for positive, and high-performance customer service.
• Develop staff skills in stress management, communication, and interventions.
• Identify and address potential personnel issues in collaboration with Nurse Manager.
• Track and provide required nurse training (e.g., CPR, Restraint).
• Collaborate with leadership to enforce policies and procedures.
• Provide clinical consultation and crisis intervention.
• Oversee the clinical nursing student program.
• Serve as interim Nurse Manager when needed.
• Act as Administrator on Call as scheduled.
• Assist Nurse Manager with additional duties as assigned.

QUALIFICATIONS

EDUCATION:

• Associate of Science in Nursing (ASN) Required
• Bachelor's Degree in Nursing (BSN) Preferred

EXPERIENCE:

• 5+ years of active licensure as a Registered Nurse with active working experience.
• 1+ years of supervisory experience required, Charge Nurse experience applicable.
• Experience working with clients with mental illness and co-occurring disorders and/or substance abuse preferred.

PERFORMANCE COMPETENCIES:

• Communication
• Decision Making
• Engagement
• Initiative and Accountability
• Interpersonal
• Learning
• Organizational Alignment
• Quality of Work

KNOWLEDGE/SKILLS/ABILITIES:

• Understanding of mental illness and substance abuse disorders, clinical experience and leadership ability.
• Comprehensive understanding of nursing best practices, patient care and healthcare facility management.
• Familiarity with state and federal healthcare regulations (HIPAA, OSHA)
• Ability to effectively deliver staff training.
• Ability to work independently and collaboratively within interdisciplinary teams.
• Ability to maintain discretion and confidentiality.
• Effective conflict resolution and de-escalation skills.
• Ability to assess and respond to emergency situations quickly and appropriately.
• Excellent verbal and written communication skills.

CERTIFICATIONS/LICENSES:

• Must be a licensed Registered Nurse in the State of Oklahoma
• Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.
• Must posse current/active American Heart Association (AHA) Basic Life Support (BLS) Certificate or completion of FCS -approved CPR and/or First-Aid Certification.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

ADDITIONAL INFORMATION:

• Completion of FCS-approved Therapeutic Options (TO), seclusion/restraints, and any other required training for CCC Nursing Staff within 90-days of hire.
• Participation and successful completion of formal Leadership Training for Frontline Managers/Supervisors through FCS.

Qualifications

Education

Preferred

Associates or better in Nursing.

Licenses & Certifications

Preferred

Drivers License

Registered Nurse

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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