Nursing Office Specialist

Halifax Health ExpressCare; Daytona Beach, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Halifax Health ExpressCare in Daytona Beach is seeking an Night Nursing Office Specialist to manage patient placement and flow, adjust staffing under the House Supervisor, and assign attending physicians for inpatient admissions. The role emphasizes exceptional customer service and coordination with physicians and nursing leadership.

The ideal candidate will have a high school diploma or GED (associate degree preferred), hospital experience, strong medical terminology knowledge, and proficient

Qualifications

• High School Diploma or GED; associate degree preferred.
• 1 year hospital experience preferred.
• Strong customer service and communication skills.
• Ability to handle high stress and adapt to changing priorities.
• Solid knowledge of medical terminology.
• General PC skills and Microsoft Office proficiency.
• Capable of multitasking with minimal supervision.
• Effective communication with physicians and nursing leadership.
• Experience inputting, retrieving and reporting data.
• Coordinate transfer processes and notify physicians.
• Familiar with Trauma criteria and EMTALA guidelines.

Responsibilities

• Manage patient placement and flow within the unit.
• Adjust staffing levels under House Supervisor guidance.
• Assign attending physician for inpatient admissions.
• Coordinate transfer processes and communications between referring and accepting physicians.
• Input, retrieve and prepare reports as needed.
• Monitor Tele Tracking and Kronos data for staffing and resource needs.
• Provide patient data to physicians and House Supervisor upon request.
• Maintain accurate records for CSO employees in Kronos.
• Perform duties as assigned to support operations.

Skills

Verbal communication

Written communication

Customer service

Stress management

Medical terminology

PC skills

Microsoft Office

Multitasking

Prioritization

Physician communication

Data entry

Kronos

Tele Tracking

Vocera

Transfer coordination

Education

High School Diploma or GED

Associate's degree in healthcare related field

Tools

Kronos

Tele Tracking

Vocera

Job description

Night (United States of America) Nursing Office Specialist

This individual is responsible for patient placement and flow, adjusting staffing levels based on organizational needs under the direction of the House Supervisor, and assignment of attending physician for inpatient admissions. Other responsibilities as assigned to maintain operation of organization.

• High School Diploma or GED equivalent required; Associate's degree in healthcare related field preferred
• One year experience in a hospital setting is preferred
• Business office experience is preferred
• Strong verbal/written communication skills and excellent customer service required
• Ability to handle high levels of stress due to varying and unpredictable situations
• Strong knowledge of medical terminology
• Must have general PC operational knowledge and skills, Microsoft Office
• Provides outstanding customer service
• Demonstrate ability to perform multiple tasks simultaneously and independently, with minimal supervision
• Recognize and react to changing priorities
• Effectively communicate with physicians, peers, and nursing leadership
• Handles assignment of attending physician for inpatient admission
• Computer skills must include the ability to input data, retrieve data, and prepare reports
• Evaluate, coordinate, monitor, and document all activities associated with the transfer process
• Coordinates communication between the referring physician and the accepting physician
• Verify organizational capacity and capability prior to any communication with accepting physician
• Maintain working knowledge of current Trauma criteria and EMTALA guidelines
• Assesses patient flow and coordinates activities to ensure accurate, timely patient placement
• Appropriately prioritize placement of internal transfers, direct admissions, ED, and PACU patients
• Provide patient data to physicians and house supervisor as requested
• Constant communication with house supervisor regarding patient flow and resource concerns
• Ensure accuracy of Tele Tracking and Kronos data
• Coordinate activities related to clinical resource management
• Maintain accurate records of CSO employees time worked in Kronos
• Provide reports utilizing Tele Tracking patient flow data and Kronos clinical resource data, as requested
• Coordinates activities to notify appropriate physician of consult within targeted timeframe
• Utilization of Vocera, hands-free headsets per department guidelines/policies
• Performs all other duties as assigned by immediate Supervisor or Manager

We're glad you're here. As a cornerstone of our community, we need strong, compassionate and talented medical professionals just like you. Our team works together to ensure that families receive the highest-quality care in a pleasant setting where they feel valued.

Recognized as one of the 50 Top Cardiovascular Hospitals™ in the United States by IBM Watson Health™, Halifax Health serves Volusia and Flagler counties, providing a continuum of health care services through a network of organizations including a tertiary hospital, two community hospitals, urgent care clinics, psychiatric services, a cancer treatment center with five outreach locations, the area’s largest hospice, a center for inpatient rehabilitation, outpatient rehabilitation clinics, primary care walk-in clinics, a clinic specializing in women’s health, a pediatric care community clinic, five pediatric medical practices, a home health care agency and an exclusive provider organization.

Halifax Health offers the area’s only Level II Trauma Center, Thrombectomy-Capable Stroke Center (TSC), Center for Transplant Services, Pediatric Intensive Care Unit, Child and Adolescent Behavioral Services, complete Neurosurgical Services, OB Emergency Department and Level III Neonatal Intensive Care Unit that cares for babies born earlier than 28 weeks.