Nursing Informatics System Specialist I

Duke University; Durham (NC); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Relocation Assistance

Job summary

Duke Health is seeking a Nursing Informatics Systems Specialist I to develop and deliver training on electronic health record systems and informatics platforms for clinicians.

You will work closely with clinical users, education teams, and IT staff to advance patient safety and clinical outcomes through education and system optimization. On-site and remote training will be required at times.

Qualifications

• BSN with coursework in mathematics, computer science, or related fields.
• Minimum five years nursing experience.
• At least one year as informatics educator/analyst or 2+ years EHR super user experience.
• Current NC RN licensure and BLS certification.

Responsibilities

• Develops educational materials for EHR updates and training.
• Leads classroom and virtual instruction for Maestro Care and other informatics tools.
• Collaborates with clinicians, educators, and IT staff to optimize workflows.
• Maintains training environments and accreditation requirements.
• Travels on-site for rounds and in-person training as needed.

Skills

Nursing

EHR training

Educator

Education

BSN

Informatics degree (preferred)

Tools

Maestro Care

Epic EHR

Job description

Select how often (in days) to receive an alert:

Work Arrangement: Hybrid (On-Site and Remote mix)

Requisition Number: 275580

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Date: Oct 5, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Nursing Highlights

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

The Nursing Informatics System Specialist I (NISS I) within Patient Care Technology Education has advanced knowledge of a specific clinical discipline and basic knowledge of information technology and its applications to healthcare. The NISS I has a basic knowledge of the functions and applications of clinical information system life cycle. The incumbent will collaborate closely with clinical users, operational management, clinical champions, and Duke Health Technology Solutions (DHTS) applications staff to conduct EHR training for healthcare clinicians in Duke Health’s version of Epic, known as Maestro Care, as well as other third-party informatics applications. Other educational duties include developing training materials for EHR system updates and maintaining the EHR training environments.

This position’s primary function is to develop educational materials and conduct training sessions for clinicians on Duke Health’s electronic health record (EHR) and other informatics platforms. Areas of focus include:

• Ambulatory & Inpatient clinicians

Reports to the Patient Care Technology Education Team Lead.

Level 1: Nursing Informatics Systems Specialist (NISS)

• Leverages nursing training, knowledge, and experience in the development, utilization, and clinical application of the health system’s EHR education which includes leading classroom and virtual instruction
• Develops online training modules (eLearnings) through third-party software
• Serves as Maestro Care EHR training application expert for base functionality for various clinicians that include pharmacists, providers, nurses, and other ancillary clinicians
• Serves as an informatics education liaison to specific entities as assigned
• Rounds in clinical areas to provide informatics support to end users
• Uses nursing knowledge to advocate for clinical end users, analyze clinical workflows and develop processes to enhance clinical workflows, patient safety, and excellence in patient outcomes
• Integrates nursing experience and understanding of healthcare workflows and job roles to advocate for EHR innovations (Epic and non-Epic applications) that represent the needs and goals of the clinical end users so patient safety, best practices, and enhanced clinical outcomes are promoted
• Supports occasional off-hours coverage, including limited evening, weekend, or travel-based work during system go-lives or other critical deployment events, as needed to ensure successful implementation
• Obtains and maintains Epic accreditation/certification and/or proficiency as defined by management which may include a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, virtual training, multiple project assignments, and competency exams within the defined timeline
• Creates, conducts, and maintains Maestro Care training in a variety of educational modalities to include classroom, virtual, interactive online modules, and any other modalities deemed necessary. In-person training conducted can last 1-8 hours.
• Works on the Duke campus / Technology Education training facility at least 3 days per week (remote otherwise as an option)
• Maintains Maestro Care training environment specific for Epic applications
• Collaborates on project teams throughout the system life cycle
• Participates in reviews for Maestro Care releases/updates/upgrades to determine the impact on clinicians and workflows
• Collaborates with informatics analysts on the clinical workflows and associated training needs for clinicians related to orientation, system revisions, and system upgrades
• Assists with oral and written presentations to project teams and management
• Completes project tasks that are within own scope of responsibility
• Updates user, operational, and department training documentation, including downtime procedures
• Performs other related duties incidental to the work described herein

Required Qualifications at this Level

Education: NISS I: BSN required along with coursework in mathematics, computer science, or a computer-related field

Experience: NISS I: Minimum five years of nursing experience. At least one year of experience as an informatics educator or analyst, a graduate degree in an informatics program (i.e., MSN in Informatics, MMCi, MSN in Education if there is an informatics component to the program), or at least 2 years of super user experience in an EHR

Licensure/Certification NISS I: Current or compact RN licensure in the state of North Carolina required. BLS (Basic Life Support) is required.

Preferred Qualifications NISS I

• Radiology clinical experience
• Inpatient and Ambulatory clinical experience
• Previous Experience as a Clinical Informatics Trainer

NISS I Patient Care Technology Education position-specific Knowledge, Skills, and Abilities

• Able to conduct training for various clinicians in the use of Duke Health’s EHR (Maestro Care)
• Able to create and disseminate educational offerings that optimize learning for a variety of learning styles
• Able to apply knowledge of adult learning theory
• Knowledge of professional nursing theory, evidence-based practice, clinical practice standards, and the scope of the advanced nursing role
• Able to promote change in a positive manner that supports all employees
• Able to independently seek out resources and solve complex problems even under stressful situations
• Able to organize multiple work streams, prioritize work efforts, and remain focused
• Able to communicate effectively with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others including rounding to clinical areas
• Able to prepare and deliver reports and presentations
• Able to use and learn new software programs, not only but including eLearning development software
• Able to assist users of all levels in the best use of information systems
• Ability to translate business or clinical processes into requirements for a technical solution

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.