Nursing Informatics Specialist

Upstate Medical University; City of Syracuse (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Upstate Medical University seeks a Nursing Informatics Specialist to support clinical units and frontline nurses in a fast-paced environment.

The role requires reliability across shifts, participation in go-lives and training sessions, and strong proficiency with standard office and clinical software.

Qualifications

• Bachelor's degree in Nursing and NYS RN license with 3+ years of clinical nursing experience.
• Experience with healthcare IT platforms and EHR workflows.

Responsibilities

• Round regularly on inpatient units and provide timely support to frontline nurses.
• Respond promptly to informatics-related issues and go-lives.
• Support clinical units across all shifts during trainings and system updates.

Skills

Nursing informatics liaison

Customer service

Task prioritization

Education

Bachelor’s degree in Nursing

RN license (NYS)

Tools

Epic EHR

Microsoft Office

Job description

Job Summary

The Nursing Informatics Specialist must be able to work both independently and collaboratively in a fast-paced, clinically integrated environment. This role requires flexibility to support clinical units across all shifts, including early mornings, evenings, or weekends as needed during go-lives, trainings, or critical system updates. The specialist is expected to round regularly on inpatient units, provide timely support to frontline nurses, and respond promptly to informatics-related issues. Proficiency with standard office and clinical software is essential, along with the ability to prioritize tasks, manage multiple projects, and adapt to evolving healthcare technologies and organizational priorities. Strong customer service skills, a commitment to continuous learning, and the ability to maintain professionalism under pressure are required.

The Nursing Informatics Specialist must be able to work both independently and collaboratively in a fast-paced, clinically integrated environment. This role requires flexibility to support clinical units across all shifts, including early mornings, evenings, or weekends as needed during go-lives, trainings, or critical system updates. The specialist is expected to round regularly on inpatient units, provide timely support to frontline nurses, and respond promptly to informatics-related issues. Proficiency with standard office and clinical software is essential, along with the ability to prioritize tasks, manage multiple projects, and adapt to evolving healthcare technologies and organizational priorities. Strong customer service skills, a commitment to continuous learning, and the ability to maintain professionalism under pressure are required.

Minimum Qualifications

Bachelor\'s degree in Nursing, NYS licensed/registered (or eligible) as a Registered Nurse, and a minimum of three (3) years of post-licensure clinical nursing experience. Candidate must have experience with healthcare IT platforms and solutions, and demonstrate a foundational understanding of electronic health records (EHR) and clinical documentation workflows.

Preferred Qualifications

Master\'s degree in Nursing Informatics or a related field (preferred, not required). Strong written and verbal communication skills, with the ability to interface and influence across all organizational levels. Proven interpersonal, presentation, and facilitation abilities. Experience with Epic EHR, Microsoft Office applications, and other healthcare technology platforms. Prior participation in system upgrades, workflow optimization projects, training initiatives, or clinical informatics committees is highly desirable.

Work Days

Monday-Friday, days with occasional off shift to meet department needs

Message To Applicants

Recruitment Office: Human Resources