Nursing Education Support Team Coordinator

112 North Carolina Baptist Hospital; Winston-Salem (NC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Base compensation within pay range

Shift pay and on-call pay

Annual performance-based increases

Paid time off

Health and welfare benefits

Dependent care FSA

Educational Assistance

Job summary

Wake Forest Baptist Medical Center in North Carolina seeks a full-time Nurse/Community Health Coordinator for Pediatrics. The role involves recruiting families for nurse home visits, coordinating scheduling, and delivering bilingual support in English/Spanish within a hospital setting.

Requires a Bachelor’s degree and RN or Social Worker licensure in good standing, with Spanish preferred. The position emphasizes quality improvement, professional conduct, and strong customer service in a

Qualifications

• Bachelor’s degree in Nursing, Social Work, Community Health or related field is required.
• Spanish language proficiency preferred.

Responsibilities

• Maintain compliance with hospital, regulatory, and Joint Commission guidelines to ensure safe, high-quality care.
• Participate in quality improvement initiatives.
• Model professional behavior aligned with hospital values.
• Maintain confidentiality of privileged information.
• Coordinate nurse scheduling and manage the schedule and client database.
• Assist with in-hospital recruiting and establish contact with families at local birthing hospitals.
• Recruit and schedule families for nurse home visits.
• Build relationships with birth center staff and provide education.
• Schedule clients by phone and manage missed appointments.
• Conduct post-visit connection calls and track services.
• Distribute appointment cards and PVC surveys.
• Serve as primary public contact in English and/or Spanish via phone, email, and scheduling tool.
• Follow up with families and coordinate coverage when absent.
• Attend Nurse Education Support Team meetings and trainings.
• Complete other duties as assigned by Clinical Director.

Skills

Excellent communication

Cultural sensitivity

Independent work

Team collaboration

Customer service

Adaptability

Stress management

Regulatory knowledge

Education

Bachelor’s degree in Nursing, Social Work, Community Health or related field

Tools

MS Office

PeopleSoft

HealthStream

Job description

Department: 35100 Wake Forest Baptist Medical Center - Administration: Pediatrics Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday Pay Range: $30.70 - $46.05

EDUCATION/EXPERIENCE: Bachelor's degree in Nursing, Social Work, Community Health or related field required. Spanish language proficiency preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION: RN or Social Worker licensure in good standing in the State of applicable state preferred. Certification in specialty area within one year of hire preferred.

ESSENTIAL FUNCTIONS:

• Maintains compliance with hospital, regulatory, and Joint Commission guidelines and adheres to standards related to education to enhance safe, quality patient care.
• Engages actively in continuous quality improvement initiatives.
• Demonstrates organizational commitment, ethical and professional behavior by serving as a role model for hospital values to staff, physicians and patients.
• Maintains appropriate confidentiality of privileged information.
• Participates in activities to promote professional growth and development.
• Coordinates scheduling of all nurse assignments and manages schedule and client database.
• Assists with in-hospital recruiting as needed: Establishes initial contact with families at local birthing hospitals.
• Successfully engages, recruits, and schedules families for nurse home visits.
• Builds relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems.
• Schedules clients by phone that are missed during in-hospital recruiting.
• Conducts post-visit connection (PVC) phone calls with families, tracks services contacted and received, and provides re-referrals when necessary.
• Distributes appointment cards and PVC surveys.
• Functions as primary public contact to answer questions and reschedule home visits as needed through the public office line in English and/or Spanish, info email and online scheduling tool.
• Follows up with families in a timely manner, demonstrates good customer service and coordinates coverage when not in the office.
• Functions as an active member of the Nurse Education Support Team by attending all regular staff meetings, Nurse Education Support Team planning meetings, in-service trainings, and other meetings as required.
• Completes other duties and tasks as assigned by Clinical Director and program leadership.

SKILLS/QUALIFICATIONS:

• Excellent oral and written communication skills with strong attention to detail and multitasking skills
• Ability to work with culturally diverse populations
• Ability to work independently and effectively with teams to meet deadlines
• Proficient in Microsoft Office, PeopleSoft, HealthStream and other data systems
• Expertise in customer service and patient perception of care
• Flexibility and ability to respond quickly in a changing environment
• Ability to function effectively under stressful conditions and difficult situations
• Knowledge of law, regulation, and ethics related to Labor and Delivery (Child Abuse, DHHS, CMS, Women's Rights, Parental laws)

WORK ENVIRONMENT:

• Subject to highly stressful situations
• Moderate noise environment
• Clean, well lit environment
• Possible exposure to infectious and contagious diseases
• Possible exposure to radiation hazards
• Exposure to housekeeping/cleaning agents/chemicals
• Contact with patients/families under wide variety of circumstances
• Subject to many interruptions

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care