Nursing Director - Emergency Services

Atrium Health Enterprise; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Job summary

Atrium Health Enterprise seeks an experienced Nursing Leader to oversee resource management, staff development, and care quality across departments. You will coordinate nursing resources, engage with patients and families, and drive performance improvement initiatives in alignment with governance councils and regulatory standards.

The role requires a Master’s in Nursing (MSN) or higher, leadership experience, and strong financial, clinical, and communication skills to deliver high-quality,

Qualifications

• Requires leadership and strategic oversight in nursing leadership roles.
• Requires ability to integrate financial, operational and clinical performance metrics.
• Requires strong communication and coaching skills for staff development.

Responsibilities

• Develops strategy to ensure resources for optimal nursing care.
• Evaluates quality of patient care using Standards of Practice and outcomes.
• Drives data-driven patient engagement to improve satisfaction.
• Maintains relationships with patients, families, staff and vendors to resolve priorities.
• Leads change initiatives Collaborates with governance councils and leadership.
• Achieves care management, patient experience and teammate engagement targets.
• Plans staffing to meet productivity benchmarks and regulatory compliance.
• Ensures adherence to ethical conduct and organizational policies.

Skills

Leadership

Business skills

Financial skills

Clinical skills

Communication

Education

Master’s Degree in Nursing

MSN or health-related master’s

Job description

• Develops strategy for ensuring necessary resources are managed to provide optimal nursing care. This includes the availability of staff resources, patient care supplies and automated patient care systems. Also responsible for effectively managing resources through systems management, carefully coordinating system issues to assure optimal patient care.
• Responsible for evaluating the quality of patient care provided by all department staff by using the Standards of Practice and patient outcomes and other quality indicators to include peer review, event reporting, use of policy and procedures, evaluation of equipment, supplies and products. Responsible to ensure that appropriate resources are available for Performance Improvement initiatives in the department.
• Develops and uses data-driven patient engagement strategies to enhance satisfaction and monitor service performance against key indicators. Coordinates services across areas and reinforces accountability to department, facility, and service standards.
• Maintains and promotes effective relationships with and between patients, families, department staff, other departments, medical staff and their support staff, other health care facilities and vendors. Facilitates timely resolution of operational priorities as needed. Acts as a liaison between medical and nursing staff as necessary.
• Serves as a catalyst for change, ensuring initiatives are developed collaboratively with leaders, teammates, and Professional Governance councils while promoting innovative approaches and concepts. Actively contributes to Professional Governance councils while strengthening accountability and supporting department representatives to ensure effective role execution.
• Responsible for achieving care management targets in area(s) of responsibility.
• Responsible for achieving patient experience targets.
• Responsible for achieving target improvements in teammate engagement.
• Plans for staffing needs appropriately meeting established productivity benchmarks.
• Responsible for attaining and maintaining department compliance with DNV, Joint Commission on Accreditation, and other regulatory bodies.
• Facilitates evidence-based nursing by creating an environment that encourages the utilization of evidence in practice; uses evidence in decision‑making to maintain quality, cost and customer service; and ensures the integration of evidence in congruence with departmental, organizational, regional and strategic goals.
• Responsible for using innovative and effective recruitment and retention strategies and coaching staff in recruitment and retention behaviors. Also responsible for establishing successful relationships and links with nursing instructors and students.
• Responsible for optimizing the work environment by effective use of all data, which includes but is not limited to employee feedback and teammate engagement metrics to enhance retention of staff.
• Performs human resources responsibilities for staff which include interviewing and selection of new teammates, promotions, staff development, performance evaluations, compensation changes, resolution of teammate concerns, corrective actions, terminations, and overall teammate morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the Code of Ethical Conduct and for ensuring that personal actions, and the actions of leaders and teammates supervised, comply with the policies, regulations and laws applicable to the business.

Major Responsibilities

• Develops strategy for ensuring necessary resources are managed to provide optimal nursing care. This includes the availability of staff resources, patient care supplies and automated patient care systems. Also responsible for effectively managing resources through systems management, carefully coordinating system issues to assure optimal patient care.
• Responsible for evaluating the quality of patient care provided by all department staff by using the Standards of Practice and patient outcomes and other quality indicators to include peer review, event reporting, use of policy and procedures, evaluation of equipment, supplies and products. Responsible to ensure that appropriate resources are available for Performance Improvement initiatives in the department.
• Develops and uses data-driven patient engagement strategies to enhance satisfaction and monitor service performance against key indicators. Coordinates services across areas and reinforces accountability to department, facility, and service standards.
• Maintains and promotes effective relationships with and between patients, families, department staff, other departments, medical staff and their support staff, other health care facilities and vendors. Facilitates timely resolution of operational priorities as needed. Acts as a liaison between medical and nursing staff as necessary.
• Serves as a catalyst for change, ensuring initiatives are developed collaboratively with leaders, teammates, and Professional Governance councils while promoting innovative approaches and concepts. Actively contributes to Professional Governance councils while strengthening accountability and supporting department representatives to ensure effective role execution.
• Responsible for achieving care management targets in area(s) of responsibility.
• Responsible for achieving patient experience targets.
• Responsible for achieving target improvements in teammate engagement.
• Plans for staffing needs appropriately meeting established productivity benchmarks.
• Responsible for attaining and maintaining department compliance with DNV, Joint Commission on Accreditation, and other regulatory bodies.
• Facilitates evidence‑based nursing by creating an environment that encourages the utilization of evidence in practice; uses evidence in decision‑making to maintain quality, cost and customer service; and ensures the integration of evidence in congruence with departmental, organizational, regional and strategic goals.
• Responsible for using innovative and effective recruitment and retention strategies and coaching staff in recruitment and retention behaviors. Also responsible for establishing successful relationships and links with nursing instructors and students.
• Responsible for optimizing the work environment by effective use of all data, which includes but is not limited to employee feedback and teammate engagement metrics to enhance retention of staff.
• Performs human resources responsibilities for staff which include interviewing and selection of new teammates, promotions, staff development, performance evaluations, compensation changes, resolution of teammate concerns, corrective actions, terminations, and overall teammate morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the Code of Ethical Conduct and for ensuring that personal actions, and the actions of leaders and teammates supervised, comply with the policies, regulations and laws applicable to the business.

Licensure, Registration, And/or Certification Required

• Active RN License in current state of practice.
• Professional Certification in Nursing Leadership obtained within 1 year of hire.
• Graduate of a Board of Nursing approved nursing education program.
• Basic Life Support (BLS). Additional education, training, certifications, or experience may be required based on specialty.
• Active registered nurse (RN) multi‑state compact and/or single‑state license with privileges to practice in the state(s) where the RN is providing client nursing services.
• Licensed nurses practicing via telehealth/telenursing/virtual modalities are required to be licensed or hold the privilege to practice in the state(s) where the client(s) are located. Licensed nurses are responsible and accountable for knowing, understanding, and practicing in compliance with the laws, rules, regulations, and standards of practice of the state(s) where the client(s) are located.

Education Required

• Master’s Degree in Nursing.
• If undergraduate degree is BSN, a Master’s Degree from a health‑related program or MBA is acceptable.
• Must have MSN if undergraduate degree is not BSN.

Experience Required

• Typically requires 7 years of experience in nursing leadership that includes experience in the management of multiple, large, complex acute care departments.
• Includes 3 years of management experience in managing staff and budgets.

Knowledge, Skills & Abilities Required

• Demonstrated business, financial, and clinical skills to manage the operations of assigned departments to ensure high quality, patient focused care.
• Demonstrated leadership and administrative skills with the ability to develop and coach staff as well as the ability to delegate appropriately.
• Strong listening and critical thinking skills.
• Strong skills in the management of human resources.
• Ability to handle multiple demands simultaneously.
• Strong oral and written communication skills.
• Strong planning and organization skills.
• Demonstrated experience in the use of personal computers, productivity software and nursing information systems.

Physical Requirements And Working Conditions

• Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently during work shift.
• Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.
• Must be able to push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.
• Required to use foot pedals on carts or machines.
• Must have functional sight and hearing.
• Exposed to the following hazards on a continuous basis: mechanical, electrical, chemical, radiation, blood and body fluids.
• Required to wear gloves, goggles and gowns on an as‑needed basis.
• Operates equipment essential to performing the duties of the job.

Preferred Education

• Doctoral degree preferred (DNP, PhD).

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by their leaders.