Nurse Manager- Interfacility Transportation Services (FT- 1.0 FTE, Variable Shift)

Bozeman Health; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Bozeman Health is seeking an experienced Nurse Manager for Interfacility Transportation Services in Montana. You will lead the IFT program, directing staffing, workflows, and quality initiatives to ensure safe, timely patient transport and regulatory compliance.

The role requires RN licensure, BLS/ACLS, and 5+ years of EMS transport experience with 2+ years in leadership. Strong collaboration with physicians and hospital leaders is essential for program development and financial stewardship.

Qualifications

• Bachelor’s Degree in Nursing and Montana RN license required.
• Current BLS and ACLS certifications required.
• 5 years clinical EMS/transport experience and 2 years leadership/operational oversight.

Responsibilities

• Direct daily operations of the Interfacility Transportation (IFT) program, including staffing, scheduling, resource allocation, and transport workflows.
• Ensure safe, efficient, and high-quality patient transport services by maintaining compliance with clinical protocols, regulatory requirements, and organizational policies.
• Collaborate with Medical Director to develop, implement, and evaluate clinical protocols, quality standards, and patient care practices.
• Partner with the Bozeman Health Access Center to develop, implement, and continuously improve transport dispatch, communication, and resource allocation processes.
• Lead recruitment, onboarding, performance management, employee development, and retention initiatives for IFT staff.
• Develop, implement, and oversee orientation, competency validation, continuing education, and clinical simulation activities to ensure transport personnel maintain proficiency.
• Monitor operational, financial, quality, and patient safety metrics for continuous improvement.
• Oversee documentation quality, billing compliance, accreditation readiness, and adherence to regulations.
• Develop departmental budgets, monitor productivity and resource utilization, and partner with leaders to achieve financial stewardship.
• Coordinate services with hospital departments, EMS agencies, referring/receiving facilities, and community partners.

Skills

Strategic leadership

Staff management

Regulatory compliance

Financial management

Communication

Education

Bachelor’s Degree in Nursing

RN license (Montana)

BLS certification

ACLS certification

5 years EMS/transport experience

2 years leadership/operations

Job description

Position Summary

The Nurse Manager, Interfacility Transportation Services (IFT) provides strategic, clinical, operational, and administrative leadership for the interfacility transport program to ensure safe, timely, and high-quality patient care. This role directs daily operations, workforce management, quality improvement initiatives, regulatory compliance, and program development while collaborating with physicians, hospital leaders, and community partners. The Nurse Manager promotes operational excellence, patient safety, and continuous improvement to support organizational goals and the delivery of exceptional transport services.

Qualifications

Required:

• Bachelor’s Degree in Nursing.


• Current State of Montana Registered Nurse (RN) license.


• Current American Heart Association Basic Life Support (BLS) certification.


• Current Advanced Cardiovascular Life Support (ACLS) certification.


• Five (5) years of clinical experience in emergency medical services, interfacility transport, critical care transport, emergency nursing, or a closely related setting.


• Two (2) years of leadership experience managing clinical operations, staff, or transport services.

Preferred:

• Master's Degree in Nursing, Healthcare Administration, or related field.


• Current Paramedic or EMS certification or licensure.


• Current Trauma Nursing Core Course (TNCC) certification.


• Current Pediatric Advanced Life Support (PALS) certification.


• Experience leading an interfacility transport, emergency medical services, or critical care transport program.


• Experience with Commission on Accreditation of Medical Transport Systems (CAMTS) standards and accreditation.


• Experience supporting ambulance billing or revenue cycle operations.

Essential Job Functions

• Direct daily operations of the Interfacility Transportation (IFT) program, including staffing, scheduling, resource allocation, and transport workflows.


• Ensure safe, efficient, and high-quality patient transport services by maintaining compliance with clinical protocols, regulatory requirements, and organizational policies.


• Collaborate with the Medical Director to develop, implement, and evaluate clinical protocols, quality standards, and patient care practices.


• Partner with the Bozeman Health Access Center to develop, implement, and continuously improve transport dispatch, communication, and resource allocation processes.


• Lead recruitment, onboarding, performance management, employee development, and retention initiatives for IFT staff.


• Develop, implement, and oversee orientation, competency validation, continuing education, and clinical simulation activities to ensure transport personnel maintain proficiency appropriate to their assigned responsibilities.


• Monitor operational, financial, quality, and patient safety metrics to identify opportunities for continuous improvement.


• Oversee documentation quality, billing compliance, accreditation readiness, and adherence to applicable state, federal, and organizational regulations.


• Develop departmental budgets, monitor productivity and resource utilization, and partner with operational leaders to achieve financial stewardship.


• Coordinate services with hospital departments, emergency medical services agencies, referring facilities, receiving facilities, and community partners to promote continuity of care.


• Ensure vehicles, equipment, supplies, and personnel maintain operational readiness to support transport services.


• Lead quality improvement initiatives, investigate incidents, perform root cause analyses, and implement corrective actions to improve clinical and operational performance.

Knowledge, Skills and Abilities

Strong managerial skills including strategic planning, delegation, performance management, problem-solving, maintaining regulatory compliance, and financial management. Knowledge of budgeting, forecasting, and financial reporting to support data-driven decision-making and stewardship of departmental resources. Excellent communication, writing, and presentation skills, with the ability to communicate complex ideas effectively to diverse audiences using a variety of mediums. Demonstrated success in leading, motivating and inspiring employees and cross-functional teams to achieve strategic objectives and deliver results. Demonstrate sound judgment, patience, and maintain a professional demeanor at all times. Exercise tact, discretion, sensitivity, and maintain confidentiality. Demonstrate the Bozeman Health SPIRIT values of: Service, People, Integrity, Respect, Improvement, and Teamwork.

Schedule Requirements

This role requires regular and sustained attendance. The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts. On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

• Lifting (Repeatedly - 50 pounds): Exerting force and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.


• Sit (Occasionally): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.


• Stand (Repeatedly): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.


• Walk (Repeatedly): Walking and moving around within the work area requires good balance and coordination.


• Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.


• Twist/Bend/Stoop/Kneel (Repeatedly): Twisting, bending, and stooping require flexibility and a wide range of motion in the spine and joints.


• Reach Above Shoulder Level (Repeatedly): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.


• Push/Pull (Repeatedly): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.


• Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.


• Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.


• Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.


• Exposures (Continuously): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases are caused by contact with patients in areas that may have contagious illnesses.


• Emotionally challenging situations, such as dealing with distressed patients or difficult family interactions.

Frequency Key

Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

Working at Bozeman Health

77363100 Transportation Services (BHDH) Working at Bozeman Health is more than just a job--it's a commitment to caring for the communities of Southwest Montana by being their partner in health and wellness, compassionately delivering the best care for each person, every time. In every role, our employees are inspired by their ability to care for our community and our Culture of Excellence guides each employee to be a high performer, engage in transparent and timely communication, demonstrate dynamic learning and teaching, excel through change, express gratitude and experience joy.