Nurse Manager, Crisis & Urgent Care Services

MONARCH; Concord (NC); On-site; USD 78,000 - 96,000; Full time

Job summary

Monarch Healthcare in North Carolina is seeking a Nurse Manager to provide clinical management and operational direction for the assigned unit. You will lead clinical teams, oversee staffing, and coordinate with physicians to ensure high‑quality care.

This role requires an RN with an associate degree or higher, a current NC license, and crisis management experience. On-call duties and potential travel are required; schedule is Monday–Friday, 8:00am–5:00pm with on-call duties.

Qualifications

• Associates degree in Nursing or higher required.
• RN license (State Board of Nursing) required.
• 2+ years in crisis management or crisis response settings.
• Experience supervising teams and working with adults/children with MH/IDD/substance use disorders.

Responsibilities

• Ensure clinical staffing covers day/night needs.
• Analyze patient flow and implement corrective actions.
• Monitor staff performance within established timelines.
• Serve as EHR super user and coordinate training.
• Provide guidance to clinical staff to meet unit goals.
• Ensure needed equipment and meds are available, including labs and EMS notification.
• Oversee stock drugs and controlled substances; enforce infection control.
• Manage staff hiring, development, and performance.

Skills

Crisis management

Leadership

EHR supervision

Staff development

Quality improvement

Education

Associates: Nursing (Required)

Job description

Scheduled Weekly Hours:

40

Schedule :

Monday - Friday (8:00am to 5:00pm with on call duties)

Pay Range Minimum:

$87,000.00

Education We’re Looking for:

Associates: Nursing (Required)

Certifications We’re Looking For:

Registered Nurse (RN) - State Board of Nursing

Experience We’re Looking For:

Experience in a crisis management setting or service during which the individual provided crisis response| 2 Years| RequiredExperience working with adults, children and adolescents with a mental health diagnosis, an intellectual/developmental disability, and/or substance use disorder| 2 Years| RequiredMental Health Experience| 2 Years| RequiredSubstance Use Disorder treatment experience| 1 Year| RequiredSupervisory Experience| 1 Year| Required

Job Description Summary:

The primary responsibility of the Nurse Manager is to provide clinical management and operational direction for clinical unit assigned. This position provides leadership and coordination within the area of responsibility and serves as a tactical point person as it relates to the care of the people we support, staff development, physician relationships, quality initiatives, program development and corporate-wide success.

What You’ll Do:

• Ensure that the unit is clinically staffed appropriately including, but not limited to hour responsibility and ability to cover shifts that work either days or nights as needed.

• Analyze patient flow problems and assist in instituting corrective actions.

• Monitor clinical staff performance in compliance with established timeframes.

• Function as an electronic health record super user working closely to ensure that appropriate training, error monitoring and corrections are completed in a timely manner.

• Provide direction and support for clinical staff in order to achieve the clinical goals and objectives of the unit and program.

• Ensure that equipment and supplies that the providers require are readily available at the time they are needed and in emergencies; includes medications, lab processing and notification of emergency medical services when indicated.

• Oversee and control stock drugs and controlled substances, including monitoring of all clinical logs for accuracy and completion, including implementation of infection control and standard precautions.

• Manage staff (e.g., hiring, development, performance, terminating, etc.), to ensure utilization of positions assigned to best meet the needs of the individuals served.

• Attend and actively participate in meetings and training as required. Maintain current licensure and certification in all agency, state and federal training requirements.

• Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

• Demonstrate knowledge of emergency procedures and assist in crisis situations.

• Complete all other relevant responsibilities as assigned by the supervisor.

• Driving and travel may be required

Benefits:

We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.

Make a Difference in Someone’s Life!

At Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch Healthcare

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Monarch Healthcare is an Equal Opportunity Employer

Monarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch Healthcare does not accept paper applications.Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should [e-mail] call [phone].

This job description in no way implies that these are the only duties and responsibilities to be performed.You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.This job description is subject to revision at the discretion of Monarch Healthcare.

Department:

BH - Licensed Professional - Nursing