Nurse Manager - Clinical Operations & Patient Flow

Orlando Health, Inc.; Florida; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Education programs

Well-being services

Day-one benefits

Job summary

Orlando Health – Health Central Hospital in Ocoee, FL seeks a Clinical Assistant Nurse Manager to lead shift operations and ensure high-quality care and patient flow. You will guide nursing staff, coordinate staffing, and collaborate with care coordinators to meet patient needs.

The CANM role emphasizes leadership, safety, and regulatory readiness, with focus on staff development, performance improvement, and exceptional patient experience across the unit.

Qualifications

• BSN preferred.
• Current Florida RN license or NLC.
• Current BLS certification.
• ACLS, PALS, NRP, TNCC certifications preferred.

Responsibilities

• Exemplar of the mission, vision, and values of Orlando Health.
• Manages staffing assignments for oncoming shifts based on patient acuity and team skills.
• Coordinates patient flow with Administrative Supervisors, Care Coordinators, and Discharge Planners.
• Monitors patient status and cares for seriously ill patients.
• Ensures delivery of care per physician orders and organizational policies.
• Serves as a resource supporting front line staff and providers.
• Leads safety huddles and supports change and problem solving.
• Assesses equipment needs to ensure staff have necessary tools.
• Supports retention strategies and regulatory readiness.
• Interacts with patients and families to enhance experience through nurse leader rounds and issue resolution.

Skills

Nursing leadership

Staff coordination

Patient flow management

Clinical collaboration

Quality improvement

Education

BSN preferred

Job description

Position Summary

ORLANDO HEALTH – HEALTH CENTRAL HOSPITAL
Located in Ocoee, Florida, Orlando Health – Health Central Hospital is a 252-bed comprehensive medical and surgical acute-care facility that has been serving the residents of west Orange County for more than 70 years. Services range from 24/7 emergency care to cardiovascular and stroke care, neurosciences, oncology, orthopedics, minimally invasive robotic surgery and more. Our hospital has accreditations and designations in many specialty services, including bariatric surgery, spine surgery, stroke, and hip and knee joint replacement. We also have earned 2024-25 High Performing Hospital ratings in five areas – COPD, diabetes, heart attack, heart failure and hip replacement – from U.S. News & World Report, and 2024 Top Teaching Hospital recognition from The Leapfrog Group.

Orlando Health – Health Central is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts, Central Alabama and Puerto Rico. Collectively, our team members honor our over 100-year
legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Position Summary:

The Clinical Assistant Nurse Manager (CANM) is responsible for leading the shift operations within the clinical setting to ensure delivery of high-quality care, exceptional customer experience, and optimal patient flow. In conjunction with the Department Nursing Operations Manager and the Assistant Nursing Operations Manager (ANOM); the CANM provides guidance, fosters collaboration, and is responsible for the unit’s clinical operations including patient care assignments, customer experience, productivity, and quality outcomes in settings where an acute care patient receives active treatment for an injury, episode of illness, a medical condition, or post intervention with assessment.

Responsibilities

Essential Functions

• Exemplar of the mission, vision, and values of Orlando Health.
• Participates in shared leadership structure.
• Manages staffing assignments for oncoming and off going shifts, based on patient acuity and skill set of team members to ensure patient care needs are met.
• Coordinates patient flow by working directly with the Administrative Supervisors, Care Coordinators, and Discharge Planners to achieve expected outcomes.
• Monitors overall status of patients within area of responsibility and closely monitors status of seriously ill patients.
• Coordinates and/or participates in the delivery of patient care ensuring compliance with physician orders and established policies, procedures, and standards of practice.
• Serves as a resource supporting front line team members and providers as appropriate.
• Supports clinical collaboration focusing on expected patient length of stay.
• Performs direct patient care activities as required to meet operational needs.
• Interfaces with patients and families to enhance customer experience by conducting Nurse Leader rounds and investigating and responding to patient/family and physician complaints.
• Participates in and/or leads safety huddles.
• Embraces, communicates, and promotes change and problem solving.
• Assesses equipment needs to ensure staff have the needed equipment for patient care, and they can appropriately utilize equipment.
• Supports and sustains all leader-driven initiatives.
• Assists with retention strategies for new team members that fosters a best place to work environment.
• Maintains a regulatory ready environment of care.
• Ensures the appropriate allocation/adjustment of staff, assignment of meal breaks, relief of team members as indicated, etc.
• Utilizes effective fiscal management skills and financial resources with decision-making.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

Leadership
• Supports strategic imperatives by attending leadership huddles, assisting in new nursing/clinical initiatives, and fostering positive multidisciplinary partnerships through collegial collaboration.
• Serves as a coach and mentor for the nursing team.
• Expresses ideasclearly and effectively in verbal and written communication to team members and groups.
• Fosters diversity, equity, and inclusion.
• Promote a safe working environment; support and/or coordinate any follow-up related to WPV occurrences.

Appropriate Clinical Practice Knowledge
• Performance supports the Professional Practice Model.
• Superior clinical and critical thinking skills for assigned unit/department.
• Clinical expert and liaison ensuring care is provided congruent with Orlando Health policies and procedures.

Performance/Quality Improvement
• Participates in the collection of unit/department information via audits to identify opportunities for improvement and trends.
• Promotes high-quality nursing practicesupported by evidence base practice,research,organization, and national standards.

Qualifications

Education/Training

Bachelor of Science in Nursing Degree (BSN) preferred.

Licensure/Certification

• Current licensure as a registered nurse in the State of Florida or Nurse Licensure Compact (NLC).
• Current Basic Life Support (BLS) certification.
• Certification in area of expertise; preferred.
• May require one or more of the following certifications based on the assigned patient population:
o Advanced Cardiovascular Life Support(ACLS)
o Pediatric Advanced Life Support (PALS)
o Neonatal Resuscitation Program (NRP)
o Trauma Nurse Core Course (TNCC)

Experience

A minimum of one year of experience as a Registered Nurse; acute care setting preferred