Nurse, Individualized Care Nurse Care Manager

Cardinal Health; Dallas (TX); Remote; USD 69,000 - 108,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401k

HSA

FSAs

Disability insurance

Parental leave

Wellness programs

Job summary

Cardinal Health’s Individualized Care Nurse Care Management role provides structured, patient-centered services that coordinate medical treatments, education, and follow-up. You’ll bridge patients, providers, and support services to maintain continuity of care in a remote setting.

The position requires an RN with a CA license and about five years of hospital/clinical experience in chronic disease management, with oncology experience being a strong plus.

Qualifications

• Registered Nurse with a current, unrestricted California license.
• 5 years’ hospital or clinical experience with complex chronic disease states preferred.
• Care Management experience is strongly preferred; Oncology patient experience is a plus.
• Proficient in Microsoft Office; familiarity with EHR systems and data entry.

Responsibilities

• Coordinate care and collaborate with onsite clinical staff to support discharge planning and care transitions.
• Document encounters accurately in the EHR and maintain HIPAA compliance.
• Identify trends and coordinate with oncology providers and care management teams.
• Provide patient education, medication reconciliation and self-management coaching.
• Manage a caseload of 100–150 members and escalate complex cases as needed.

Skills

Care coordination

Chronic disease management

Interdisciplinary collaboration

Strong communication

Microsoft Office

Education

RN license (CA)

Tools

EHR

Excel

Job description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.Together, we can get life-changing therapies to patients who need them—faster.What Individualized Care contributes to Cardinal HealthClinical Operations is responsible for providing clinical specialties support and expertise in the areas of advice and consulting, research and patient care to internal business units and external customers.Individualized Care provides care that is planned to meet the particular needs of an individual patient.Job SummaryThe Nurse, Individualized Care Nurse Care Management provides a structured patient-centered healthcare service by coordinating medical treatments, delivering patient education and bridging the gap between patients, healthcare providers and support systems to promote continuity of care.ResponsibilitiesCollaborate with health care staff responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care or other services to meet the needs of patients and coordinate all activities related to care management.Strong working knowledge and basic medical management of chronic disease states, like cancer.Ensures that areas of responsibility are operating in compliance, including documentation and records with all federal, state, and regulatory agencies.Document all encounters and activities in the designated system accurately and in a timely mannerParticipate in interdisciplinary case conferences and team huddles to ensure coordinated care as neededWith the oncology care team and internal care management team, identifies patients to be case managed, assesses patient’s care requirements, modifies or coordinates modification of patient care and intervenes, as necessaryCoordinates in the development and review of clinical pathway trends and shares with appropriate service and management teamsAssist in quality improvement activities by identifying trends, barriers, and opportunities to improve program outcomesAttends meetings, seminars, and conferences as appropriatePrincipal and Chronic Care ManagementObtain member consent before enrolling them into the Care Management program and beginning outreach activitiesTelephonically manage patient care, through the following methods:Review of the patient’s medical, functional, and psychosocial needsMedication reconciliation with review for adherenceReinforce disease self-management education and symptom managementCommunicate oncology provider instructions and advice, and provide patient education materialsReferral to and coordination with community service organizations and make and/or specialist appointments and schedule other tests, treatments or procedures as neededFacilitating patient follow-up visits with acute or chronic needsDocuments all concerns and follow-up and escalates to the onsite Clinical Team, or oncology provider when appropriateProvide coaching and health promotion to encourage self-management and adherence to care plansManage a caseload size ranging between 100-150 members, and assist with other programs as neededCollaborate with onsite clinical staff to order supplies for patients as needed (e.g., blood pressure machines, remote patient monitoring medical supplies)Track and report on member progress, escalating complex cases to provider, the onsite clinical team or program leadership as neededTransitional Care Management:Attempt outreach to TCM members on the caseload via phone call as needed to support onsite TCM programs.Assist with discharge planning: assess needs; help coordinate medication reconciliation; schedule TCM (Post -Acute) face-to- face visit with providerTriage patient needs and identify necessary plan of action within such as scheduling an appointment, triaging for a provider or directing the patient to the ER, etc. as needed.Bridge gaps between the onsite clinical team and the community, and ensuring patients fully understand their discharge instructions and follow-up careAbility to collaborate effectively with the onsite clinical team/staff and remote care management team to support discharge planning, care transitions and ongoing care coordination interventions.Basic computer skills including previous work with an electronic health record (EHR) and Excel spreadsheetsMust be highly motivated, result-oriented with strong skills in presenting, communicating, multi-tasking and time managementAbility to identify problems and recommend solutionsAbility to work independently with minimal supervisionCommitment to improving health equity and supporting vulnerable populationsMeets regularly with management team to discuss feedback from call monitoring and quality reviews. Discusses progress on productivity and quality goals.Responsible for maintaining HIPAA guidelines.QualificationsRegistered Nurse with a current, unrestricted California license5 years’ experience-hospital or clinical, involving patients with complex chronic disease states preferredCare Management experience is strongly preferredOncology patient experience is strongly preferredExperience with Microsoft Office productsSuperior communication skills to include verbal and writtenMust be able to work collaboratively; team focusedExcellent organizational skillsBilingual skills a plusWhat is expected of you and others at this levelApplies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possible solutions to a variety of technical problems and takes action to resolveApplies judgment within defined parametersReceives general guidance and may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyTRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.This position is full-time (40 hours/week), Monday-Friday, 8:30am- 5:00pm PST.REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.Download speed of 15Mbps (megabyte per second)Upload speed of 5Mbps (megabyte per second)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipmentAnticipated salary range: $68,500 - $107,580Bonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 11/24/2026* if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here