Nurse Education Manager - Med Surg/Stepdown - Mount Sinai Hospital - Full Time - Day Shift

Mount Sinai; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Mount Sinai Medical Center seeks an experienced Nurse Education Manager to lead and cultivate clinical education, staff development and competency assessment within the nursing team in New York.

The role oversees patient experience initiatives, budgeting for education, and research activities to advance care delivery and professional practice.

Qualifications

• Advanced role overseeing management, assessment, planning, coordination, implementation and evaluation of clinical and educational activities.
• Includes orientation, staff development and competency assessments.

Responsibilities

• PATIENT EXPERIENCE: Leads nursing practice using the Professional Practice Model and Care Delivery Model for patient experience.
• Demonstrates proficiency in Purposeful Hourly Rounding (PHR) and models expected behaviors.
• Ensures integration of PHR into clinical activities to enhance Relationship Centered Care.
• Validates staff competency in PHR and provides feedback.
• Communicates patient experience data to staff and the Interdisciplinary Team.
• Collaborates with Nurse Manager/Assistant Nurse Manager/physician dyad and escalates concerns as appropriate.
• Follows up on patient concerns and provides service recovery as needed.
• Demonstrates caring, respect, empathy and active listening.

Job description

Description

The Nurse Education Manager is an advanced role involving the management, assessment, planning, coordination, implementation and evaluation of clinical and educational activities, including orientation, staff development and competency assessments.

Responsibilities

PATIENT EXPERIENCE

• Leads nursing practice using the tenets of the Professional Practice Model of Relationship Centered Care and the Care Delivery Model of Modified Primary Nursing for the promotion of the patient experience
• Demonstrates proficiency in all aspects of Purposeful Hourly Rounding (PHR) and role models expected behaviors.
• Ensures the integration of PHR into clinical activities to enhance Relationship Centered Care.
• Validates staff competency in PHR and provides consistent meaningful feedback with more focused feedback as needed.
• Communicates quantitative and qualitative information regarding the patient experience to the staff and the Interdisciplinary Patient Care Team.
• Collaborates with the Clinical Nurse Manager/Assistant Nurse Manager/physician dyad and escalates concerns as appropriate.
• Follows up on all patient concerns in a timely manner and provides service recovery as needed.
• Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions

CLINICAL/TECHNICAL SERVICE

• Oversees the development and implementation of the budget, including capital equipment allocation, and makes recommendations according to MSHS financial goals.
• Maintains, reviews and evaluates educational record keeping and reporting systems and modifies as necessary.
• Conducts and participates in meetings related to area of assignment.
• Conducts and participates in research activities including pilot studies/initiatives related to education, healthcare management, clinical practice and other associated areas.
• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.