NSC Specialist - Customer Care & Tier I Networking

Theuniversityunion; Independence Township (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Bluebird Fiber is seeking a Network Service Center (NSC) Specialist for our Kansas City office to provide frontline customer support and initial network triage. You will handle inquiries, document issues, and work with internal partners to resolve service-related and network-related needs.

You will perform basic network troubleshooting, escalate when needed, and maintain clear communications with customers throughout incidents.

Qualifications

• Strong customer service and interpersonal skills.
• Effective verbal and written communication.
• Ability to learn telecommunications and basic networking concepts.
• Ability to follow documented technical troubleshooting procedures.
• Strong attention to detail and documentation.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to inbound customer calls, emails, tickets, and service requests.
• Provide First Call Resolution (FSC).
• Perform Basic Triage.
• Accountable for ASA and abandon rate.
• Support account inquiries, billing inquiries, disconnect requests, service questions, and other Care-related needs.
• Create, categorize, prioritize, and document customer tickets.

Skills

Customer service

Communication

Networking basics

Troubleshooting procedures

Documentation

Multitasking

Job description

Bluebird Fiber is seeking a Network Service Center (NSC) Specialist for our Kansas City office to provide frontline customer support and initial network triage. You will handle inquiries, document issues, and work with internal partners to resolve service-related and network-related needs.

You will perform basic network troubleshooting, escalate when needed, and maintain clear communications with customers throughout incidents.