NSC Network Technician - Sr

SMS Data Products Group, Inc.; San Antonio (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

SMS Data Products Group, Inc. seeks an NSC Sr. Network Technician for its CCSD network at Lackland AFB, San Antonio, TX. You will deliver telecom and network support across voice, data, video, and transmission services, ensuring secure operations for authorized users.

You will perform installation, troubleshooting, and sustainment while adhering to DIA/DoD practices. The role requires DoD TS/SCI or Top Secret with SCI eligibility.

Qualifications

• 3-5 years of direct experience in network administration and support.
• Proficiency in Windows operating systems and Microsoft Office; experience with Active Directory.
• Experience supporting classified networks (JWICS, NIPRNet, SIPRNet, NSANet).
• US citizen; ability to work independently or in a team; strong work ethic.
• Bachelor's degree in CS or related field or equivalent experience.
• IAT-II: Security+ CE or CCSP.
• Active DoD TS/SCI clearance or Top Secret with SCI eligibility.

Responsibilities

• Voice systems support for VoIP, encryption devices, and related interfaces.
• Data systems support for IP equipment, network management, switches, ISDN, cryptographic gear.
• Maintain secure and non-secure transmission systems including fiber and copper media.
• Install and sustain VTC/Suite, conference rooms, and public address systems.
• Provide telecommunications construction support per DIA/DoD standards.
• Resolve IT problems and document in ticketing systems; escalate as needed.
• Support network management and end-user device troubleshooting.

Skills

Network Administration

Windows OS

Microsoft Office

Active Directory

Teamwork

Communication

Education

Bachelor's Degree in Computer Science or related technical discipline

Tools

JWICS

NIPRNet

SIPRNet

NSANet

Tier networks

Job description

SMS has an immediate opening for NSC Sr. Network Technician on our Cryptologic and Cyber Division (CCSD) network infrastructure team at our Lackland Air Force Base site in San Antonio, TX. Our team supports the CCSD by ensuring communications are secure and protected against Cyber threats while provide continuous access for authorized users.

In this role you will deliver telecommunications and network support, including system installation, operations, troubleshooting, and sustainment for voice, data, video, and transmission services.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Job Responsibilities

• Voice systems - Provide support for secure and non-secure voice systems, which include VoIP system and end instruments, distribution systems, outlets, encryption devices, signaling parameters (e.g. TDM, VoIP, Session Initiated Protocol (SIP), H.323 signaling protocol, etc), feature capabilities, conference capabilities, and trunk interfaces with variety of protocols.
• Data systems - Support secure and non-secure data systems, such as Internet Protocol (IP) equipment, Network Management equipment, Switching Systems, Integrated Services Digital Network (ISDN) Systems, Channel Service Units, Digital Service Units, Cryptographic equipment and patch facilities.
• Transmission Systems - Maintain and support secure and non-secure transmission systems, such as fiber optic media, media converters, copper media, and cryptographic equipment.
• Video and Public Address Systems - Installation, configuration and sustainment support for VTC Systems/Suites, Conference Room Systems, and Public Address Systems. Provide multi-media coordination and assistance supporting the setup of conferences, meetings, and Video Teleconference (VTC) operations.
• Telecommunications Construction Support - Provide telecommunications construction support to include, but not limited to; design support, establishing communication rooms, renovation of distribution support, modification of secure facilities to accommodate telecommunication support in accordance with Defense Intelligence Agency (DIA) and DoD directives. Conform to the following industry practices; Telecommunications Industry Association (TIA), Information Technology Infrastructure Library (ITIL), Building Industry Consulting Service International (BICSI), National Electric Code, and International Organization of Standardization (ISO 9000). The buildings would include but not be limited to housing cryptographic, COMSEC/INFOSEC, IA, and Communication Systems. This work is limited to incidental modification related to telecommunications installation projects and would involve minimal real property modification.
• Problem Resolution - Provide IT support to resolve and document problems, using appropriate ticketing systems. Escalate problems to the appropriate organization or process, when required. Utilize the priority matrix, as identified in section 7, as an order to responding to service requests (e.g. trouble tickets).
• Network Management - Support capabilities allowing assumption of control of an end user device for problem analysis and resolution.

Required Qualifications

• Background and Experiences
  • 3-5 years of directly related experience in Network Administration and support. Experience in supporting classified intelligence networks is a plus.
  • Required: proficiency in Windows Operating Systems and Microsoft Office Products, Microsoft Active Directory.
  • Information Systems Support - Provide support to the following information systems, to include but not limited to, JWICS, NIPRNet, SIPRNet, NSANet, and Tier networks.
  • Ability to work effectively independently as well as within a team environment
  • Demonstrated a strong work ethic and ability and willingness to take on new challenges
  • Good communication and interpersonal skills
  • Ability to follow policies and procedures
  • Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions
  • Aptitude to address negative situations, and resolve them in a positive manner
  • Must be U.S. citizen
• Certifications Required
  • Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • IAT-II: Security+ CE, or CCSP
• Clearance Required
  • Must hold an active DoD TS/SCI clearance or a Top Secret with the ability to obtain a SCI.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.