(NSA HAMPTON ROADS) SALES ASSOCIATE - MINI MART

NSA Hampton Roads MM; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Navy Exchange in Norfolk, VA is seeking a Sales Associate for the Mini Mart. You will sell general merchandise, provide attentive customer service, and help operate the Food & Beverage Convenience Bar, including opening/closing, stocking, displaying, and cleaning tasks.

The role requires no prior experience; a high school diploma or equivalent is preferred. You will perform cashier duties, process transactions, and help customers with product choices while following store policies and supporting

Qualifications

• Greets customers and assists with merchandise selection.
• Handles cash and payment transactions accurately.
• Provides information on promotions and store policies.

Responsibilities

• Greets and engages customers to offer sales-related assistance.
• Assists in selecting merchandise and suggests add-ons.
• Maintains stock and neat display of products.
• Performs cash register transactions accurately (cash, card, checks, gift certificates).
• Applies store policies and resolves customer issues to ensure satisfaction.
• Assists in opening/closing the mini mart and Food & Beverage bar areas.

Skills

Customer service

Cash handling

Sales skills

Merchandising

Education

High school diploma or equivalent

Job description

Job Description - (NSA HAMPTON ROADS) SALES ASSOCIATE - MINI MART (260003YO)

Job Description

(NSA HAMPTON ROADS) SALES ASSOCIATE - MINI MART

Job Number:

260003YO

Primary Location

Organization

NSA Hampton Roads MM Pay Range : $15.00 + based on experience

Job Summary:

Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar to include but not limited to: opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary.

Duties and Responsibilities:

Applicable to Minimarts operating a Food and Beverage Convenience Bar

• Greets, and engages customers in conversation for purposes of providing sales related assistance. Assists in the selection of merchandise, and suggests additional items to complement the customer's selections. Where applicable, offers customers the opportunity to purchase extended product warrantees. Explains coverage, benefits, and price.
• Interacts with customers and coworkers in a friendly and professional manner, which includes adhering to NEX dress code/uniform standards, and assisting/supporting sales team members to the maximum extent possible.
• Becomes knowledgeable regarding merchandise selected; including proper set-up, use, care, characteristics of various product price points, warrantee coverage, etc. Communicates product-related information to customers knowledgeably and legibly.
• Ensures assigned areas are fully stocked, and merchandise is neatly arranged. Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store/department sales goals, etc.
• Completes sales transactions efficiently. Thanks customers for their patronage.
• As required, performs cash register transactions. Performs all types of cash register transactions (cash, charge, check, gift certificates, layaway ,etc.) in an accurate and procedurally correct manner.
• Advises customers of upcoming sales events, and services available throughout the Navy Exchange; such as gift wrapping, engraving, delivery ,gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently, ensuring customer satisfaction as the end result.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons (internal and external) in order to deter theft.
• Unpacks, stages, and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
• Completes paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
• Eligible for and participates in applicable commission and gainsharing sales incentive programs.

Is required to lift up to 25 lbs. as it relates to job duties including, but not limited to: assisting customers, lifting merchandise, assisting with stocking sales area as necessary, etc.

Applicable to Minimarts operating a Food and Beverage Convenience Bar

Incumbents may be required to perform all or any combination of the following:

• Open and close the Food and Beverage Convenience Bar.
• Ensure all equipment is turned on during opening of the Minimart and turned off during closing (i.e. display merchandiser, signs, etc.) .
• Preheats and display products in heated display merchandiser.
• Ensure sufficient goods and products are readily available for customers by replenishing products and condiments (i.e. napkins, straws, cups, lids, creamer, sugar, etc.) required in the holding bins on the beverage bar.
• Ensure all products remaining at the close of business are time dated when placed in the refrigerator.
• Ensure cleaning of small wares/equipment throughout the day and at closing, effective time/dating of food and beverage products to ensure quality and food integrity.
• Monitors the temperature on refrigerators and freezers a minimum of 3 times daily (i.e. early morning, mid-day and late afternoon) to ensure equipment is maintaining required temperature.
• May be required to attend a 4-hour food safety training session initially and required an annual refresher thereafter.
• Performs other related duties as assigned.

No experience required. High school graduate or equivalent preferred.