NPI Operations Lead — New Product Readiness

Johnson & Johnson Innovative Medicine; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Johnson & Johnson Innovative Medicine is seeking an Operations Supervisor for New Product Readiness in Jacksonville, FL. This role focuses on coordinating DC readiness, SKU onboarding, and NPIs to ensure timely, compliant launches.

You will collaborate with Product, Supply Chain, Quality, Systems, and Commercial teams to translate launch requirements into actionable steps, while guiding floor staff and tracking key performance metrics throughout the NPI lifecycle.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 2+ years of distribution or warehouse operations experience.
• Experience supporting product launches, SKU onboarding, or NPIs in a DC environment.
• Working knowledge of Warehouse Management Systems (WMS).
• Ability to translate product and volume information into operational execution steps.
• Strong communication and organizational skills.
• Proficiency in Microsoft Excel and standard reporting tools.

Responsibilities

• Act as the DC point of contact for new product introductions, supporting multiple launches annually.
• Partner with Product, Supply Chain, Quality, Systems, and Commercial teams prior to launch to understand SKU attributes, volumes, handling needs, and timelines.
• Translate NPI requirements into operational readiness actions across receiving, putaway, storage, picking, and shipping.
• Coordinate space, labor, equipment, and WMS readiness to support on-time first receipt and shipment.
• Support receiving, putaway, and slotting plans for new SKUs to ensure efficient material flow.
• Coordinate with Inventory Control and WMS teams to ensure accurate SKU setup, locations, and system-directed processes.
• Validate picking paths, kitting logic, and packing configurations for NPIs, including kits or special-handling items.
• Execute NPI-specific quality checks at receipt to identify discrepancies or damages.
• Provide on-floor support and training to DC associates on new product handling and procedures.
• Communicate NPI receipt status, inventory availability, and execution risks to stakeholders.
• Support issue resolution during launch windows and raise risks as needed.
• Track NPI operational metrics including dock-to-stock time, putaway accuracy, and initial order performance.
• Participate in post-launch reviews to capture lessons learned and update SOPs.
• Support continuous improvement initiatives related to NPI execution.

Skills

Communication skills

Organizational skills

Excel

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Supply Chain, Operations, Logistics, or related field

Tools

WMS

Job description

Johnson & Johnson Innovative Medicine is seeking an Operations Supervisor for New Product Readiness in Jacksonville, FL. This role focuses on coordinating DC readiness, SKU onboarding, and NPIs to ensure timely, compliant launches.

You will collaborate with Product, Supply Chain, Quality, Systems, and Commercial teams to translate launch requirements into actionable steps, while guiding floor staff and tracking key performance metrics throughout the NPI lifecycle.