Notice of Loss Coordinator, Auto

The Travelers Indemnity Company; Franklin (TN); On-site; USD 48,000 - 79,000; Full time

Benefits offered by this job

Health Insurance

401(k) contributions

Paid Time Off

Wellness Program

Volunteer Encouragement

Job summary

The Travelers Indemnity Company is seeking a dynamic claims coordination professional in Tennessee. Under supervision, you will allocate claims to qualified professionals, assess file complexity, and ensure efficient use of resources while maintaining strong customer service.

Preferred candidates have a bachelor's degree or equivalent experience, 1–2 years in business or claims, and proficiency with Excel and related tools.

Qualifications

• Bachelor's degree or GED with customer service experience.
• 1-2 years business experience.
• Claims experience.
• Proficient with Excel and standard office software.

Responsibilities

• Assign claims to appropriate claim professionals to balance workload.
• Recognize file complexity and assign accordingly.
• Review field support requests and allocate severity/complexity.
• Balance daily workloads and reassign as needed for productivity.
• Identify high-exposure claims and refer to supervisor.
• Document changes in the claim system and notes.
• Maintain open communication with claim professionals throughout the day.
• For Total Loss, contact financial institutions for titles and lien info.
• Provide superior customer service to internal and external customers.
• Perform other duties as assigned.

Skills

Claim experience

Organizational skills

Communication skills

Analytical thinking

Education

Bachelor's Degree

High School Diploma or GED

Job description

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$47,700.00 - $78,600.00

Target Openings

1

What Is the Opportunity?

Under moderate supervision, this position assigns claims to appropriate claim professionals using Assignment Tool and resources. Coordinate and monitor claim professional activities to ensure maximization of adjuster resources.

What Will You Do?

• Assign claims to appropriate claim professionals as required to maintain an equitable distribution of workload throughout assigned territories.
• Recognize file complexity (Personal or Business Insurance), severity, special handling and/or licensing requirements and assign claim appropriately.
• Review and assign all field support requests (i.e.: task assignments) from other business units in respect to location of task, availability of claim professional in territory, appropriate assignment for severity and/or complexity of the known claim facts and workload capacity within the servicing office.
• Balance daily workloads. Review workload management screen and other resources to reassign files as necessary to achieve optimal productivity and customer service. Reassign cases where the complexity or severity merits such activity.
• Identify and refer claims with high level exposure to the supervisor.
• Document information in claim system and changes to assignments in file notes.
• Maintain contact and open communication with claim professionals throughout the day in order to alert and assign new claims appropriately.
• For Total Loss, contact financial institutions for titles & lien information relative to the claim.
• Consistently provide superior customer service to internal and external customers.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's Degree.
• 1-2 years business experience.
• Claim experience.
• Good organizational skills with the ability to prioritize and work independently required.
• Strong written, verbal and interpersonal communication skills including the ability to convey and receive information effectively required.
• Highly proficient use of technology with focus on Excel, mapping software, e-mail, Web-enabled applications and database software.
• Ability to work in a high volume, fast paced environment managing multiple priorities.
• Highly organized with ability to handle multiple tasks simultaneously to meet deadlines.
• Attention to detail ensuring accuracy.
• Intermediate knowledge of technology; including, Microsoft Word, Excel, e-mail, Web-enabled applications, and database software.
• Competency Levels:
• Analytical Thinking- Basic.
• Judgment/Decision Making- Basic.
• Communication- Basic.
• Insurance Contract Knowledge- Introductory.
• Obtain and maintain state licensing as required.

What is a Must Have?

• High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree.

What Is in It for You?

• Health Insurance:Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

Please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.