Nonprofit IT Strategy & Projects Lead

The IT Kings, Inc.; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life Insurance

401k with matching

Paid time off

Job summary

RoundTable Technology is a growing MSP seeking a Technical Alignment Manager (TAM) to guide nonprofit clients in technology roadmaps and strategic initiatives. You will combine deep technical knowledge with strong communication to prioritize needs, plan projects, and oversee implementations across multiple accounts.

You will support security standards, cloud services, and infrastructure optimization while collaborating with cross‑functional teams to ensure top‑tier delivery and client

Qualifications

• 4+ years of IT consulting, systems administration, or technical account management, preferably within an MSP or nonprofit context.
• Experience managing or coordinating IT projects from start to finish.
• Broad technical knowledge across infrastructure, cloud services (Microsoft 365, Google Workspace), networking, cybersecurity, and endpoint management.
• Solid understanding of Microsoft 365 administration, licensing, and support.
• Experience with Azure, Active Directory, Group Policy, and Windows Server.
• Familiarity with networking hardware (Meraki, Unifi, Cisco) and core protocols.
• Detail-oriented mindset with a passion for documentation, process, and proactive support.
• Demonstrated ability to build client trust, translate technical concepts, and deliver strategic guidance.
• Excellent communication, presentation, and organizational skills.
• Strong problem-solving and analytical thinking.
• Comfortable identifying technical gaps and driving risk‑reduction conversations

Responsibilities

• Strategic Planning & Advising: Collaborate with clients to develop and maintain technical and strategic roadmaps aligned with their mission and goals.
• Identify areas of risk or misconfiguration and elevate through internal support, consulting, and project channels.
• Conduct onsite technical reviews and alignment audits on a recurring schedule
• Provide guidance on IT best practices, security standards, cloud services, and infrastructure optimization.
• Act as a bridge between client leadership and technical teams to translate organizational needs into actionable projects.
• Help oversee hardware and software lifecycle management, vendor coordination, and IT budgeting.
• Project Oversight & Coordination: Scope, plan, and coordinate the execution of IT projects (e.g., migrations, security rollouts, infrastructure upgrades).
• Maintain overall ownership and accountability for project success, while partnering with Project Coordinators who support day‑to‑day coordination and project administration.
• Provide strategic oversight, stakeholder alignment, and escalation support to help ensure projects remain aligned with client goals, technical standards, and organizational priorities.
• Track major milestones, risks, and outcomes, and provide high-level status updates to clients and internal leadership as needed.
• Client Engagement & Relationship Management: Manage new member onboarding; Serve as the dedicated technical advisor for a portfolio of MSP clients; Conduct regular check‑ins and technology reviews to ensure clients are on track with their roadmap and receive timely support.
• Member documentation ownership; Identify risks, gaps, and opportunities to improve the client’s IT environment.
• Internal Collaboration: Collaborate with POD teams and project teams to ensure top-tier delivery; Partner with Account Managers, support, escalations, and strategic consultants to align service delivery with client goals.
• Collaborate across teams to improve processes, documentation, and service standards. Help maintain documentation and client records.
• Contribute to the development of best practices, toolkits, and internal knowledge sharing.

Skills

IT project coordination

Cloud services

Networking

Microsoft 365 administration

Communication

Documentation

Tools

HaloPSA

Job description

RoundTable Technology is a growing MSP seeking a Technical Alignment Manager (TAM) to guide nonprofit clients in technology roadmaps and strategic initiatives. You will combine deep technical knowledge with strong communication to prioritize needs, plan projects, and oversee implementations across multiple accounts.

You will support security standards, cloud services, and infrastructure optimization while collaborating with cross‑functional teams to ensure top‑tier delivery and client