Non-Technical Customer Support (Everett, WA)

Fluke Corporation; Everett (WA); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Fluke Corporation in Everett, WA seeks an Order Management specialist responsible for processing US direct customer POs, coordinating with Sales, Operations and Finance, and ensuring accuracy of price, item numbers, quantities and payment terms.

You will support contracts, expedites, and returns, monitor deadlines, and maintain compliance with internal procedures and federal regulations while delivering timely updates to customers.

Qualifications

• HS Diploma or GED required; Associates or Bachelor's degree preferred.
• Experience working with Oracle; 2+ years desired.
• Government/DoD contract support desired.
• Critical thinker with strong problem-solving and multi-tasking skills.
• Strong interpersonal, written and oral communications skills.
• Highly motivated and able to work independently to meet deadlines.
• Ability to manage competing priorities within demanding timeframes.
• Team player with productive collaboration.
• Experience with MS Word, Excel, PowerPoint, TEAMS, Microsoft Dynamics, Oracle and Outlook - WAWF, Five9s.

Responsibilities

• Input and manage US direct customers’ purchase orders (POs); support receipt to cash.
• Oversee and ensure internal deadlines are met as it relates to established expectations.
• Ensure all POs and related documents are accurate and comply with company and federal regulations.
• Reconcile POs against procedures, profiles, and pricelists for data accuracy.
• Work with Customers and Sales Managers to resolve outstanding issues.
• Interact with cross-functional teams to resolve customer inquiries.
• Communicate updates to internal/external customers timely and thoroughly both verbally and in writing.
• Partner with Finance on agreeable payment terms and credit.
• Research and resolve discrepancies related to delivery, price, order status, item clarification; explain outcomes with tact.
• Assist in all other departmental responsibilities as requested.

Skills

Customer service

Problem solving

Multitasking

Communication (written and verbal)

Independent work

Education

Associates or Bachelor’s degree preferred

Tools

Oracle

Microsoft Dynamics

MS Word

Excel

PowerPoint

TEAMS

Outlook

WAWF

Five9s

Job description

Responsible for Order Management; working with direct customers, subsidiaries, and service centers. Includes contract review and negotiation of correct price, item numbers, quantities, agreeable payment terms and FOB. Also facilitate expedite requests, telephone support, contract commitments, and process returns. Regularly works with Sales, Operations and Finance, providing guidance and problem resolution for complex US Direct orders.

Responsibilities

• Input and manage US direct customers’ purchase orders (POs); support receipt to cash
• Oversee and ensure that internal deadlines are met as it relates to established expectations
• Ensure all POs and related documents are accurate and comply with company and federal regulations
• Reconcile POs against procedures, profiles, and pricelists for data accuracy
• Work with Customers and Sales Managers to resolve outstanding issues
• Interact actively and positively with cross functional teams (Accounts Receivable, Tech Support, Shipping, and Operations) to resolve customer inquiries
• Communicate updates to internal / external customers timely and thoroughly both verbally and in writing
• Partner with Finance on agreeable payment terms and credit.
• Research and resolve discrepancies related to delivery, price, order status, item clarification; explaining outcomes with tact and diplomacy.
• Assist in all other departmental responsibilities as requested
• Qualifications:
• HS Diploma or GED required: Associates or Bachelor's degree preferred.
• Experience working in Oracle, 2+ years desired.
• Government/Department of Defense contract support desired
• Critical thinker, with strong problem-solving and multi-tasking skills.
• Strong interpersonal, written and oral communications skills.
• Highly motivated and able to work independently to meet deadlines.
• Ability to manage competing priorities within demanding timeframes.
• Experience working positively and productively in a team environment.
• Must have experience and knowledge of a variety of computer software applications (MSWord, Excel, PowerPoint, TEAMS, Microsoft Dynamics, Oracle and Outlook - WAWF, Five9s)

Physical Requirements

• Prolonged periods sitting at a desk and working on computer
• Must be able to lift up to 15 pounds at times.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions.

We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential - your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The salary range for this position (in local currency) is 43,200.00 - 64,800.00

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Pay Range

The salary range for this position (in local currency) is 43,200.00 - 64,800.00